Communication Needs Among Business Building Stakeholders

Marja Liinasuo; Susanna Aromaa

doi:10.1007/978-3-030-85540-6_41

Communication Needs Among Business Building Stakeholders

Marja Liinasuo (Corresponding author), Susanna Aromaa

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.

Original language	English
Title of host publication	Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET
Subtitle of host publication	Future Systems IHIET-FS 2021
Editors	Tareq Ahram, Redha Taiar
Publisher	Springer
Pages	322-330
Number of pages	9
ISBN (Electronic)	978-3-030-85540-6
ISBN (Print)	978-3-030-85539-0
DOIs	https://doi.org/10.1007/978-3-030-85540-6_41
Publication status	Published - 2022
MoE publication type	A4 Article in a conference publication
Event	5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 - Paris, France Duration: 27 Aug 2021 → 29 Aug 2021

Publication series

Series	Lecture Notes in Networks and Systems
Volume	319
ISSN	2367-3370

Conference

Conference	5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021
Country/Territory	France
City	Paris
Period	27/08/21 → 29/08/21

Keywords

Human factors
Communication
Building
Ecosystem
Services

Access to Document

10.1007/978-3-030-85540-6_41

Cite this

Liinasuo, M., & Aromaa, S. (2022). Communication Needs Among Business Building Stakeholders. In T. Ahram, & R. Taiar (Eds.), Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET: Future Systems IHIET-FS 2021 (pp. 322-330). Springer. https://doi.org/10.1007/978-3-030-85540-6_41

Liinasuo, Marja ; Aromaa, Susanna. / Communication Needs Among Business Building Stakeholders. Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET: Future Systems IHIET-FS 2021. editor / Tareq Ahram ; Redha Taiar. Springer, 2022. pp. 322-330 (Lecture Notes in Networks and Systems, Vol. 319).

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title = "Communication Needs Among Business Building Stakeholders",

abstract = "In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.",

keywords = "Human factors, Communication, Building, Ecosystem, Services",

author = "Marja Liinasuo and Susanna Aromaa",

note = "Funding Information: Acknowledgments. The work was carried out in KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox and VTT Technical Research Centre of Finland Ltd. The authors want to thank the interviewees from the studied business.; 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 ; Conference date: 27-08-2021 Through 29-08-2021",

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doi = "10.1007/978-3-030-85540-6_41",

language = "English",

isbn = "978-3-030-85539-0",

series = "Lecture Notes in Networks and Systems",

publisher = "Springer",

pages = "322--330",

editor = "Tareq Ahram and Redha Taiar",

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Liinasuo, M & Aromaa, S 2022, Communication Needs Among Business Building Stakeholders. in T Ahram & R Taiar (eds), Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET: Future Systems IHIET-FS 2021. Springer, Lecture Notes in Networks and Systems, vol. 319, pp. 322-330, 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, Paris, France, 27/08/21. https://doi.org/10.1007/978-3-030-85540-6_41

Communication Needs Among Business Building Stakeholders. / Liinasuo, Marja (Corresponding author); Aromaa, Susanna.
Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET: Future Systems IHIET-FS 2021. ed. / Tareq Ahram; Redha Taiar. Springer, 2022. p. 322-330 (Lecture Notes in Networks and Systems, Vol. 319).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Communication Needs Among Business Building Stakeholders

AU - Liinasuo, Marja

AU - Aromaa, Susanna

N1 - Funding Information: Acknowledgments. The work was carried out in KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox and VTT Technical Research Centre of Finland Ltd. The authors want to thank the interviewees from the studied business.

PY - 2022

Y1 - 2022

N2 - In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.

AB - In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.

KW - Human factors

KW - Communication

KW - Building

KW - Ecosystem

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U2 - 10.1007/978-3-030-85540-6_41

DO - 10.1007/978-3-030-85540-6_41

M3 - Conference article in proceedings

SN - 978-3-030-85539-0

T3 - Lecture Notes in Networks and Systems

SP - 322

EP - 330

BT - Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET

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PB - Springer

T2 - 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021

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ER -

Liinasuo M , Aromaa S. Communication Needs Among Business Building Stakeholders. In Ahram T, Taiar R, editors, Human Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET: Future Systems IHIET-FS 2021. Springer. 2022. p. 322-330. (Lecture Notes in Networks and Systems, Vol. 319). Epub 2021. doi: 10.1007/978-3-030-85540-6_41

Communication Needs Among Business Building Stakeholders

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