Communication Needs Among Business Building Stakeholders

Marja Liinasuo (Corresponding author), Susanna Aromaa

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

In a business building, different stakeholders communicate with each other frequently. It is important to understand their communication needs to be able to develop smart building solutions to support the communication. Our study focused on an entrepreneurial business campus that hosts start-up companies, investor companies and service providers. As data collection methods, we used interviews complemented with one-week diaries. In total, we interviewed representatives of ten different stakeholder roles. Especially important contacts as well as communication needs related to providing services were studied. As a result, we present how these professionals currently communicate with each other and what communication needs they have. These findings can be used when defining communication requirements in the development of smart solutions for business campus buildings.
Original languageEnglish
Title of host publicationHuman Interaction, Emerging Technologies and Future Systems V - Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 and the 6th IHIET
Subtitle of host publicationFuture Systems IHIET-FS 2021
EditorsTareq Ahram, Redha Taiar
PublisherSpringer
Pages322-330
Number of pages9
ISBN (Electronic)978-3-030-85540-6
ISBN (Print)978-3-030-85539-0
DOIs
Publication statusE-pub ahead of print - 2021
MoE publication typeA4 Article in a conference publication
Event5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021 - Paris, France
Duration: 27 Aug 202129 Aug 2021

Publication series

SeriesLecture Notes in Networks and Systems
Volume319
ISSN2367-3370

Conference

Conference5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021
Country/TerritoryFrance
CityParis
Period27/08/2129/08/21

Keywords

  • Human factors
  • Communication
  • Building
  • Ecosystem
  • Services

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