Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 4th International Conference on Serviceology, ICServ2016 |
| Publisher | Society for Serviciology |
| Number of pages | 7 |
| Publication status | Published - 8 Sep 2016 |
| MoE publication type | A4 Article in a conference publication |
| Event | 4th International Conference on Serviceology, ICServ 2016 - Shibaura Institute of Technology, Tokyo, Japan Duration: 6 Sep 2016 → 8 Sep 2016 Conference number: 4 |
Conference
| Conference | 4th International Conference on Serviceology, ICServ 2016 |
|---|---|
| Abbreviated title | ICServ 2016 |
| Country | Japan |
| City | Tokyo |
| Period | 6/09/16 → 8/09/16 |
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Keywords
- circular economy
- customer value
- services
- value creation
- innovation
Cite this
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Consumer service innovation in a circular economy. / Antikainen, Maria; Lammi, Minna; Hakanen, Taru.
Proceedings of the 4th International Conference on Serviceology, ICServ2016. Society for Serviciology, 2016.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Consumer service innovation in a circular economy
AU - Antikainen, Maria
AU - Lammi, Minna
AU - Hakanen, Taru
N1 - SDA: SHP: Pro-Io-T Project : 106806
PY - 2016/9/8
Y1 - 2016/9/8
N2 - We are currently exceeding the environmental capacity of our planet, and our consumption is constantly growing. There are also many factors accelerating our transformation towards a sustainable and preserving circular economy (CE), such as urbanisation, unemployment, environmental consciousness, tightening legislation and technological leaps. The transition towards a CE requires a fundamental redesign of business models and our end-to-end value chains. Instead of selling products, companies should move to retain ownership and sell their use as a service, allowing them to optimize the use of resources. Thus, buying a service creates value differently for consumers than buying a product. Therefore, we need to understand how CE-based services create value for consumers. Our data are derived from a consumer workshop that took place in February 2016. We found practical, economic and personal benefits could be gained from three potential CE rental services: a sofa, a washing machine and clothing. Perceived sacrifices related to economic and psychological factors.
AB - We are currently exceeding the environmental capacity of our planet, and our consumption is constantly growing. There are also many factors accelerating our transformation towards a sustainable and preserving circular economy (CE), such as urbanisation, unemployment, environmental consciousness, tightening legislation and technological leaps. The transition towards a CE requires a fundamental redesign of business models and our end-to-end value chains. Instead of selling products, companies should move to retain ownership and sell their use as a service, allowing them to optimize the use of resources. Thus, buying a service creates value differently for consumers than buying a product. Therefore, we need to understand how CE-based services create value for consumers. Our data are derived from a consumer workshop that took place in February 2016. We found practical, economic and personal benefits could be gained from three potential CE rental services: a sofa, a washing machine and clothing. Perceived sacrifices related to economic and psychological factors.
KW - circular economy
KW - customer value
KW - services
KW - value creation
KW - innovation
M3 - Conference article in proceedings
BT - Proceedings of the 4th International Conference on Serviceology, ICServ2016
PB - Society for Serviciology
ER -