@inproceedings{e2e77b6c84cb44298fba436af583ee2f,
title = "Coordinating the Service Process of Two Business Units towards a Joint Customer",
keywords = "Action research, Case study, Collaboration, Coordination, Service process",
author = "Rita Lavikka and Riitta Smeds and Miia Jaatinen and Emmi Valkeap{\"a}{\"a}",
year = "2007",
doi = "10.1007/978-0-387-74157-4_14",
language = "English",
isbn = "978-0-387-74156-7",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer",
number = "246",
pages = "111--119",
editor = "Jan Olhager and Fredrik Persson",
booktitle = "Advances in Production Management Systems",
address = "Germany",
}