Coordinating the Service Process of Two Business Units towards a Joint Customer

Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Valkeapää

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Original languageEnglish
Title of host publicationAdvances in Production Management Systems
Subtitle of host publicationInternational IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden
EditorsJan Olhager, Fredrik Persson
PublisherSpringer
Pages111-119
Number of pages9
ISBN (Electronic)978-0-387-74157-4
ISBN (Print)978-0-387-74156-7, 978-1-4419-4488-7
DOIs
Publication statusPublished - 2007
MoE publication typeA4 Article in a conference publication

Publication series

SeriesIFIP Advances in Information and Communication Technology
Number246
ISSN1868-4238

Keywords

  • Action research
  • Case study
  • Collaboration
  • Coordination
  • Service process

Cite this

Lavikka, R., Smeds, R., Jaatinen, M., & Valkeapää, E. (2007). Coordinating the Service Process of Two Business Units towards a Joint Customer. In J. Olhager, & F. Persson (Eds.), Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden (pp. 111-119). Springer. IFIP Advances in Information and Communication Technology, No. 246 https://doi.org/10.1007/978-0-387-74157-4_14
Lavikka, Rita ; Smeds, Riitta ; Jaatinen, Miia ; Valkeapää, Emmi. / Coordinating the Service Process of Two Business Units towards a Joint Customer. Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. editor / Jan Olhager ; Fredrik Persson. Springer, 2007. pp. 111-119 (IFIP Advances in Information and Communication Technology; No. 246).
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Lavikka, R, Smeds, R, Jaatinen, M & Valkeapää, E 2007, Coordinating the Service Process of Two Business Units towards a Joint Customer. in J Olhager & F Persson (eds), Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Springer, IFIP Advances in Information and Communication Technology, no. 246, pp. 111-119. https://doi.org/10.1007/978-0-387-74157-4_14

Coordinating the Service Process of Two Business Units towards a Joint Customer. / Lavikka, Rita; Smeds, Riitta; Jaatinen, Miia; Valkeapää, Emmi.

Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. ed. / Jan Olhager; Fredrik Persson. Springer, 2007. p. 111-119 (IFIP Advances in Information and Communication Technology; No. 246).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Coordinating the Service Process of Two Business Units towards a Joint Customer

AU - Lavikka, Rita

AU - Smeds, Riitta

AU - Jaatinen, Miia

AU - Valkeapää, Emmi

PY - 2007

Y1 - 2007

KW - Action research

KW - Case study

KW - Collaboration

KW - Coordination

KW - Service process

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DO - 10.1007/978-0-387-74157-4_14

M3 - Conference article in proceedings

SN - 978-0-387-74156-7

SN - 978-1-4419-4488-7

T3 - IFIP Advances in Information and Communication Technology

SP - 111

EP - 119

BT - Advances in Production Management Systems

A2 - Olhager, Jan

A2 - Persson, Fredrik

PB - Springer

ER -

Lavikka R, Smeds R, Jaatinen M, Valkeapää E. Coordinating the Service Process of Two Business Units towards a Joint Customer. In Olhager J, Persson F, editors, Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Springer. 2007. p. 111-119. (IFIP Advances in Information and Communication Technology; No. 246). https://doi.org/10.1007/978-0-387-74157-4_14