Coordinating the Service Process of Two Business Units towards a Joint Customer

Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Valkeapää

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Original languageEnglish
Title of host publicationAdvances in Production Management Systems
Subtitle of host publicationInternational IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden
EditorsJan Olhager, Fredrik Persson
PublisherSpringer
Pages111-119
Number of pages9
ISBN (Electronic)978-0-387-74157-4
ISBN (Print)978-0-387-74156-7, 978-1-4419-4488-7
DOIs
Publication statusPublished - 2007
MoE publication typeA4 Article in a conference publication

Publication series

SeriesIFIP Advances in Information and Communication Technology
Number246
ISSN1868-4238

Keywords

  • Action research
  • Case study
  • Collaboration
  • Coordination
  • Service process

Cite this

Lavikka, R., Smeds, R., Jaatinen, M., & Valkeapää, E. (2007). Coordinating the Service Process of Two Business Units towards a Joint Customer. In J. Olhager, & F. Persson (Eds.), Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden (pp. 111-119). Springer. IFIP Advances in Information and Communication Technology, No. 246 https://doi.org/10.1007/978-0-387-74157-4_14