Coordinating the Service Process of Two Business Units towards a Joint Customer

Rita Lavikka; Riitta Smeds; Miia Jaatinen; Emmi Valkeapää

doi:10.1007/978-0-387-74157-4_14

Coordinating the Service Process of Two Business Units towards a Joint Customer

Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Valkeapää

Not published at VTT

Aalto University

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Original language	English
Title of host publication	Advances in Production Management Systems
Subtitle of host publication	International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden
Editors	Jan Olhager, Fredrik Persson
Publisher	Springer
Pages	111-119
Number of pages	9
ISBN (Electronic)	978-0-387-74157-4
ISBN (Print)	978-0-387-74156-7, 978-1-4419-4488-7
DOIs	https://doi.org/10.1007/978-0-387-74157-4_14
Publication status	Published - 2007
MoE publication type	A4 Article in a conference publication

Publication series

Series	IFIP Advances in Information and Communication Technology
Number	246
ISSN	1868-4238

Keywords

Action research
Case study
Collaboration
Coordination
Service process

Access to Document

10.1007/978-0-387-74157-4_14

Cite this

Lavikka, R., Smeds, R., Jaatinen, M., & Valkeapää, E. (2007). Coordinating the Service Process of Two Business Units towards a Joint Customer. In J. Olhager, & F. Persson (Eds.), Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden (pp. 111-119). Springer. https://doi.org/10.1007/978-0-387-74157-4_14

Lavikka, Rita ; Smeds, Riitta ; Jaatinen, Miia et al. / Coordinating the Service Process of Two Business Units towards a Joint Customer. Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. editor / Jan Olhager ; Fredrik Persson. Springer, 2007. pp. 111-119 (IFIP Advances in Information and Communication Technology; No. 246).

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title = "Coordinating the Service Process of Two Business Units towards a Joint Customer",

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author = "Rita Lavikka and Riitta Smeds and Miia Jaatinen and Emmi Valkeap{\"a}{\"a}",

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isbn = "978-0-387-74156-7",

series = "IFIP Advances in Information and Communication Technology",

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Lavikka, R, Smeds, R, Jaatinen, M & Valkeapää, E 2007, Coordinating the Service Process of Two Business Units towards a Joint Customer. in J Olhager & F Persson (eds), Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Springer, IFIP Advances in Information and Communication Technology, no. 246, pp. 111-119. https://doi.org/10.1007/978-0-387-74157-4_14

Coordinating the Service Process of Two Business Units towards a Joint Customer. / Lavikka, Rita; Smeds, Riitta; Jaatinen, Miia et al.
Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. ed. / Jan Olhager; Fredrik Persson. Springer, 2007. p. 111-119 (IFIP Advances in Information and Communication Technology; No. 246).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Coordinating the Service Process of Two Business Units towards a Joint Customer

AU - Lavikka, Rita

AU - Smeds, Riitta

AU - Jaatinen, Miia

AU - Valkeapää, Emmi

PY - 2007

Y1 - 2007

KW - Action research

KW - Case study

KW - Collaboration

KW - Coordination

KW - Service process

U2 - 10.1007/978-0-387-74157-4_14

DO - 10.1007/978-0-387-74157-4_14

M3 - Conference article in proceedings

SN - 978-0-387-74156-7

SN - 978-1-4419-4488-7

T3 - IFIP Advances in Information and Communication Technology

SP - 111

EP - 119

BT - Advances in Production Management Systems

A2 - Olhager, Jan

A2 - Persson, Fredrik

PB - Springer

ER -

Lavikka R, Smeds R, Jaatinen M, Valkeapää E. Coordinating the Service Process of Two Business Units towards a Joint Customer. In Olhager J, Persson F, editors, Advances in Production Management Systems: International IFIP TC 5, WG 5.7 Conference on Advances in Production Management Systems (APMS 2007), September 17-19, Linköping, Sweden. Springer. 2007. p. 111-119. (IFIP Advances in Information and Communication Technology; No. 246). doi: 10.1007/978-0-387-74157-4_14