Abstract
Telecommunication has experienced a rapid expansion with
a huge increase in the amount of users, content, and
utilized technologies. Consequently, the management of
telecom networks has become more challenging. In this
study, we have investigated what the demands of the
domain are from the perspective of the professionals
managing the network. Specifically, we have studied how
the demands could be coped with by introducing autonomic
network management functionalities or advanced training.
The study is based on an extensive interview material
about the demands of the telecom network management
domain. We conclude that the challenges of the domain are
originating both from humans and technology and the
remedies vary accordingly. Autonomic functionalities and
training could, however, mitigate several challenges
found in the domain.
| Original language | English |
|---|---|
| Title of host publication | ECCE '13 |
| Subtitle of host publication | Proceedings of the 31st European Conference on Cognitive Ergonomics |
| Place of Publication | New York, NY, USA |
| Publisher | Association for Computing Machinery ACM |
| ISBN (Print) | 978-1-4503-2251-5 |
| DOIs | |
| Publication status | Published - 2013 |
| MoE publication type | Not Eligible |
| Event | 31st European Conference on Cognitive Ergonomics, ECCE 2013 - Toulouse, France Duration: 26 Aug 2013 → 28 Aug 2013 |
Conference
| Conference | 31st European Conference on Cognitive Ergonomics, ECCE 2013 |
|---|---|
| Abbreviated title | ECCE 2013 |
| Country/Territory | France |
| City | Toulouse |
| Period | 26/08/13 → 28/08/13 |
Keywords
- autonomic functionality
- human operator
- network management
- telecommunication
- training