Coping with the demands of network management by autonomic functionalities and training

Marja Liinasuo; Iina Aaltonen; Hannu Karvonen; Leena Norros; Beatriz Fuentes

doi:10.1145/2501907.2501941

Coping with the demands of network management by autonomic functionalities and training

Marja Liinasuo, Iina Aaltonen, Hannu Karvonen, Leena Norros, Beatriz Fuentes

Telefonica Group

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

3 Citations (Scopus)

Abstract

Telecommunication has experienced a rapid expansion with a huge increase in the amount of users, content, and utilized technologies. Consequently, the management of telecom networks has become more challenging. In this study, we have investigated what the demands of the domain are from the perspective of the professionals managing the network. Specifically, we have studied how the demands could be coped with by introducing autonomic network management functionalities or advanced training. The study is based on an extensive interview material about the demands of the telecom network management domain. We conclude that the challenges of the domain are originating both from humans and technology and the remedies vary accordingly. Autonomic functionalities and training could, however, mitigate several challenges found in the domain.

Original language	English
Title of host publication	ECCE '13
Subtitle of host publication	Proceedings of the 31st European Conference on Cognitive Ergonomics
Editors	Philippe Palanque, Françoise Détienne, André Tricot
Place of Publication	New York
Publisher	Association for Computing Machinery ACM
ISBN (Print)	978-1-4503-2251-5
DOIs	https://doi.org/10.1145/2501907.2501941
Publication status	Published - 2013
MoE publication type	A4 Article in a conference publication
Event	31st European Conference on Cognitive Ergonomics, ECCE 2013 - Toulouse, France Duration: 26 Aug 2013 → 28 Aug 2013

Conference

Conference	31st European Conference on Cognitive Ergonomics, ECCE 2013
Abbreviated title	ECCE 2013
Country/Territory	France
City	Toulouse
Period	26/08/13 → 28/08/13

Keywords

autonomic functionality
human operator
network management
telecommunication
training

Access to Document

10.1145/2501907.2501941

Cite this

Liinasuo, M., Aaltonen, I., Karvonen, H., Norros, L., & Fuentes, B. (2013). Coping with the demands of network management by autonomic functionalities and training. In P. Palanque, F. Détienne, & A. Tricot (Eds.), ECCE '13 : Proceedings of the 31st European Conference on Cognitive Ergonomics Article 10 Association for Computing Machinery ACM. https://doi.org/10.1145/2501907.2501941

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title = "Coping with the demands of network management by autonomic functionalities and training",

abstract = "Telecommunication has experienced a rapid expansion with a huge increase in the amount of users, content, and utilized technologies. Consequently, the management of telecom networks has become more challenging. In this study, we have investigated what the demands of the domain are from the perspective of the professionals managing the network. Specifically, we have studied how the demands could be coped with by introducing autonomic network management functionalities or advanced training. The study is based on an extensive interview material about the demands of the telecom network management domain. We conclude that the challenges of the domain are originating both from humans and technology and the remedies vary accordingly. Autonomic functionalities and training could, however, mitigate several challenges found in the domain.",

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author = "Marja Liinasuo and Iina Aaltonen and Hannu Karvonen and Leena Norros and Beatriz Fuentes",

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publisher = "Association for Computing Machinery ACM",

address = "United States",

note = "31st European Conference on Cognitive Ergonomics, ECCE 2013, ECCE 2013 ; Conference date: 26-08-2013 Through 28-08-2013",

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Liinasuo, M, Aaltonen, I, Karvonen, H, Norros, L & Fuentes, B 2013, Coping with the demands of network management by autonomic functionalities and training. in P Palanque, F Détienne & A Tricot (eds), ECCE '13 : Proceedings of the 31st European Conference on Cognitive Ergonomics., 10, Association for Computing Machinery ACM, New York, 31st European Conference on Cognitive Ergonomics, ECCE 2013, Toulouse, France, 26/08/13. https://doi.org/10.1145/2501907.2501941

Coping with the demands of network management by autonomic functionalities and training. / Liinasuo, Marja; Aaltonen, Iina; Karvonen, Hannu et al.
ECCE '13 : Proceedings of the 31st European Conference on Cognitive Ergonomics. ed. / Philippe Palanque; Françoise Détienne; André Tricot. New York: Association for Computing Machinery ACM, 2013. 10.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Coping with the demands of network management by autonomic functionalities and training

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AU - Aaltonen, Iina

AU - Karvonen, Hannu

AU - Norros, Leena

AU - Fuentes, Beatriz

PY - 2013

Y1 - 2013

N2 - Telecommunication has experienced a rapid expansion with a huge increase in the amount of users, content, and utilized technologies. Consequently, the management of telecom networks has become more challenging. In this study, we have investigated what the demands of the domain are from the perspective of the professionals managing the network. Specifically, we have studied how the demands could be coped with by introducing autonomic network management functionalities or advanced training. The study is based on an extensive interview material about the demands of the telecom network management domain. We conclude that the challenges of the domain are originating both from humans and technology and the remedies vary accordingly. Autonomic functionalities and training could, however, mitigate several challenges found in the domain.

AB - Telecommunication has experienced a rapid expansion with a huge increase in the amount of users, content, and utilized technologies. Consequently, the management of telecom networks has become more challenging. In this study, we have investigated what the demands of the domain are from the perspective of the professionals managing the network. Specifically, we have studied how the demands could be coped with by introducing autonomic network management functionalities or advanced training. The study is based on an extensive interview material about the demands of the telecom network management domain. We conclude that the challenges of the domain are originating both from humans and technology and the remedies vary accordingly. Autonomic functionalities and training could, however, mitigate several challenges found in the domain.

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KW - human operator

KW - network management

KW - telecommunication

KW - training

U2 - 10.1145/2501907.2501941

DO - 10.1145/2501907.2501941

M3 - Conference article in proceedings

SN - 978-1-4503-2251-5

BT - ECCE '13

A2 - Palanque, Philippe

A2 - Détienne, Françoise

A2 - Tricot, André

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T2 - 31st European Conference on Cognitive Ergonomics, ECCE 2013

Y2 - 26 August 2013 through 28 August 2013

ER -

Coping with the demands of network management by autonomic functionalities and training

Abstract

Conference

Keywords

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