Customer communication challenges and solutions in globally distributed agile software development

Minna Pikkarainen, Mikko Korkala

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Working in the globally distributed market is one of the key trends among the software organizations all over the world. Several factors have contributed to the growth of distributed software development; time-zone independent ”follow the sun” development, access to well-educated labour, maturation of the technical infrastructure and reduced costs are some of the most commonly cited benefits of distributed development. Furthermore, customers are often located in different countries because of the companies’ internationalization purposes or good market opportunities.
    Original languageEnglish
    Title of host publicationProduct-Focused Software Process Improvement. PROFES 2009.
    PublisherSpringer
    Pages437-440
    ISBN (Electronic)978-3-642-02152-7
    ISBN (Print)978-3-642-02151-0
    DOIs
    Publication statusPublished - 2009
    MoE publication typeA4 Article in a conference publication
    Event10th International Conference on Product-Focused Software Process Improvement, PROFES 2009 - Oulu, Finland
    Duration: 15 Jun 200917 Jun 2009

    Publication series

    SeriesLecture Notes in Business Information Processing
    Volume32

    Conference

    Conference10th International Conference on Product-Focused Software Process Improvement, PROFES 2009
    Abbreviated titlePROFES
    CountryFinland
    CityOulu
    Period15/06/0917/06/09

    Keywords

    • Agile software development
    • customer communication

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