Customer communication challenges and solutions in globally distributed agile software development

Minna Pikkarainen, Mikko Korkala

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Working in the globally distributed market is one of the key trends among the software organizations all over the world. Several factors have contributed to the growth of distributed software development; time-zone independent ”follow the sun” development, access to well-educated labour, maturation of the technical infrastructure and reduced costs are some of the most commonly cited benefits of distributed development. Furthermore, customers are often located in different countries because of the companies’ internationalization purposes or good market opportunities.
Original languageEnglish
Title of host publicationProduct-Focused Software Process Improvement. PROFES 2009.
PublisherSpringer
Pages437-440
ISBN (Electronic)978-3-642-02152-7
ISBN (Print)978-3-642-02151-0
DOIs
Publication statusPublished - 2009
MoE publication typeA4 Article in a conference publication
Event10th International Conference on Product-Focused Software Process Improvement, PROFES 2009 - Oulu, Finland
Duration: 15 Jun 200917 Jun 2009

Publication series

SeriesLecture Notes in Business Information Processing
Volume32

Conference

Conference10th International Conference on Product-Focused Software Process Improvement, PROFES 2009
Abbreviated titlePROFES
CountryFinland
CityOulu
Period15/06/0917/06/09

Fingerprint

Sun
Software engineering
Personnel
Communication
Costs
Industry

Keywords

  • Agile software development
  • customer communication

Cite this

Pikkarainen, M., & Korkala, M. (2009). Customer communication challenges and solutions in globally distributed agile software development. In Product-Focused Software Process Improvement. PROFES 2009. (pp. 437-440). Springer. Lecture Notes in Business Information Processing, Vol.. 32 https://doi.org/10.1007/978-3-642-02152-7_35
Pikkarainen, Minna ; Korkala, Mikko. / Customer communication challenges and solutions in globally distributed agile software development. Product-Focused Software Process Improvement. PROFES 2009.. Springer, 2009. pp. 437-440 (Lecture Notes in Business Information Processing, Vol. 32).
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Pikkarainen, M & Korkala, M 2009, Customer communication challenges and solutions in globally distributed agile software development. in Product-Focused Software Process Improvement. PROFES 2009.. Springer, Lecture Notes in Business Information Processing, vol. 32, pp. 437-440, 10th International Conference on Product-Focused Software Process Improvement, PROFES 2009, Oulu, Finland, 15/06/09. https://doi.org/10.1007/978-3-642-02152-7_35

Customer communication challenges and solutions in globally distributed agile software development. / Pikkarainen, Minna; Korkala, Mikko.

Product-Focused Software Process Improvement. PROFES 2009.. Springer, 2009. p. 437-440 (Lecture Notes in Business Information Processing, Vol. 32).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Pikkarainen M, Korkala M. Customer communication challenges and solutions in globally distributed agile software development. In Product-Focused Software Process Improvement. PROFES 2009.. Springer. 2009. p. 437-440. (Lecture Notes in Business Information Processing, Vol. 32). https://doi.org/10.1007/978-3-642-02152-7_35