Customer needs and knowledge in product-service systems development

Toni Ahonen, Markku Reunanen, Susanna Kunttu, Jyri Hanski, Tero Välisalo

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.
Original languageEnglish
Title of host publicationProceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
EditorsManeesh Singh, Raj B.K.N. Rao, J.P. Liyanage
Place of PublicationStavanger, NO
Pages1632-1640
Volume2
Publication statusPublished - 2011
MoE publication typeA4 Article in a conference publication
Event24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 - Stavanger, Norway
Duration: 30 May 20111 Jun 2011

Conference

Conference24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
CountryNorway
CityStavanger
Period30/05/111/06/11

Fingerprint

Customer knowledge
Customer needs
Innovation process
Product-service systems
System development
Information gathering
Product innovation
Interaction
Service innovation
Organizational level
Front-end

Keywords

  • product-service system
  • industrial services
  • maintenance
  • customer needs

Cite this

Ahonen, T., Reunanen, M., Kunttu, S., Hanski, J., & Välisalo, T. (2011). Customer needs and knowledge in product-service systems development. In M. Singh, R. B. K. N. Rao, & J. P. Liyanage (Eds.), Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 (Vol. 2, pp. 1632-1640). Stavanger, NO.
Ahonen, Toni ; Reunanen, Markku ; Kunttu, Susanna ; Hanski, Jyri ; Välisalo, Tero. / Customer needs and knowledge in product-service systems development. Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. editor / Maneesh Singh ; Raj B.K.N. Rao ; J.P. Liyanage. Vol. 2 Stavanger, NO, 2011. pp. 1632-1640
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keywords = "product-service system, industrial services, maintenance, customer needs",
author = "Toni Ahonen and Markku Reunanen and Susanna Kunttu and Jyri Hanski and Tero V{\"a}lisalo",
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Ahonen, T, Reunanen, M, Kunttu, S, Hanski, J & Välisalo, T 2011, Customer needs and knowledge in product-service systems development. in M Singh, RBKN Rao & JP Liyanage (eds), Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. vol. 2, Stavanger, NO, pp. 1632-1640, 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011, Stavanger, Norway, 30/05/11.

Customer needs and knowledge in product-service systems development. / Ahonen, Toni; Reunanen, Markku; Kunttu, Susanna; Hanski, Jyri; Välisalo, Tero.

Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. ed. / Maneesh Singh; Raj B.K.N. Rao; J.P. Liyanage. Vol. 2 Stavanger, NO, 2011. p. 1632-1640.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Customer needs and knowledge in product-service systems development

AU - Ahonen, Toni

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AU - Hanski, Jyri

AU - Välisalo, Tero

N1 - Project code: 37228

PY - 2011

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AB - Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.

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KW - industrial services

KW - maintenance

KW - customer needs

M3 - Conference article in proceedings

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BT - Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011

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Ahonen T, Reunanen M, Kunttu S, Hanski J, Välisalo T. Customer needs and knowledge in product-service systems development. In Singh M, Rao RBKN, Liyanage JP, editors, Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. Vol. 2. Stavanger, NO. 2011. p. 1632-1640