Customer needs and knowledge in product-service systems development

Toni Ahonen, Markku Reunanen, Susanna Kunttu, Jyri Hanski, Tero Välisalo

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.
    Original languageEnglish
    Title of host publicationProceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
    EditorsManeesh Singh, Raj B.K.N. Rao, J.P. Liyanage
    Place of PublicationStavanger, NO
    Pages1632-1640
    Volume2
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    Event24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 - Stavanger, Norway
    Duration: 30 May 20111 Jun 2011

    Conference

    Conference24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
    CountryNorway
    CityStavanger
    Period30/05/111/06/11

    Keywords

    • product-service system
    • industrial services
    • maintenance
    • customer needs

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  • Cite this

    Ahonen, T., Reunanen, M., Kunttu, S., Hanski, J., & Välisalo, T. (2011). Customer needs and knowledge in product-service systems development. In M. Singh, R. B. K. N. Rao, & J. P. Liyanage (Eds.), Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 (Vol. 2, pp. 1632-1640).