Customer needs and knowledge in product-service systems development

Toni Ahonen; Markku Reunanen; Susanna Kunttu; Jyri Hanski; Tero Välisalo

Customer needs and knowledge in product-service systems development

Toni Ahonen, Markku Reunanen, Susanna Kunttu, Jyri Hanski, Tero Välisalo

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.

Original language	English
Title of host publication	Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
Editors	Maneesh Singh, Raj B.K.N. Rao, J.P. Liyanage
Place of Publication	Stavanger
Pages	1632-1640
Volume	2
Publication status	Published - 2011
MoE publication type	A4 Article in a conference publication
Event	24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 - Stavanger, Norway Duration: 30 May 2011 → 1 Jun 2011

Conference

Conference	24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011
Country/Territory	Norway
City	Stavanger
Period	30/05/11 → 1/06/11

Keywords

product-service system
industrial services
maintenance
customer needs

Cite this

@inproceedings{382daa74ab404e79a28716381574275c,

title = "Customer needs and knowledge in product-service systems development",

abstract = "Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.",

keywords = "product-service system, industrial services, maintenance, customer needs",

author = "Toni Ahonen and Markku Reunanen and Susanna Kunttu and Jyri Hanski and Tero V{\"a}lisalo",

note = "Project code: 37228; 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011 ; Conference date: 30-05-2011 Through 01-06-2011",

year = "2011",

language = "English",

isbn = "978-1-62276-820-2",

volume = "2",

pages = "1632--1640",

editor = "Maneesh Singh and Rao, {Raj B.K.N.} and J.P. Liyanage",

booktitle = "Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011",

}

Ahonen, T, Reunanen, M, Kunttu, S, Hanski, J & Välisalo, T 2011, Customer needs and knowledge in product-service systems development. in M Singh, RBKN Rao & JP Liyanage (eds), Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. vol. 2, Stavanger, pp. 1632-1640, 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011, Stavanger, Norway, 30/05/11.

Customer needs and knowledge in product-service systems development. / Ahonen, Toni; Reunanen, Markku; Kunttu, Susanna et al.
Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011. ed. / Maneesh Singh; Raj B.K.N. Rao; J.P. Liyanage. Vol. 2 Stavanger, 2011. p. 1632-1640.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Customer needs and knowledge in product-service systems development

AU - Ahonen, Toni

AU - Reunanen, Markku

AU - Kunttu, Susanna

AU - Hanski, Jyri

AU - Välisalo, Tero

N1 - Project code: 37228

PY - 2011

Y1 - 2011

N2 - Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.

AB - Customer interfaces are often underexploited since the potential inherent in various forms of collaboration and interaction has not yet been fully recognized. In this paper, we consider the need for knowledge at various organizational levels at the early stages of the product and service innovation process. We present a systematic framework for exploiting the potential in the current ways of collaborating and for gathering information to support the front-end of the innovation process.

KW - product-service system

KW - industrial services

KW - maintenance

KW - customer needs

M3 - Conference article in proceedings

SN - 978-1-62276-820-2

VL - 2

SP - 1632

EP - 1640

BT - Proceedings of the 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011

A2 - Singh, Maneesh

A2 - Rao, Raj B.K.N.

A2 - Liyanage, J.P.

CY - Stavanger

T2 - 24th International Congress on Condition Monitoring and Diagnostics Engineering Management, COMADEM 2011

Y2 - 30 May 2011 through 1 June 2011

ER -

Customer needs and knowledge in product-service systems development

Abstract

Conference

Keywords

Fingerprint

Cite this