Abstract
Market interest in security products and services is
continuous, but only little research has covered
business-to-business services and provider-customer
relationships in security context. The process of
'securitization' and the replacement of public policing
with private security services are widely discussed in
public, but what gets less attention is how the private
security services provide essential supportive services
to private companies and help them to focus on their core
business, prevent losses and enhance production quality
and reliability. What we don't fully understand yet is
why do customers actually purchase security services, how
do they perceive current security service offerings, what
benefits do they search for, what constitutes high value
or high quality in security services, and what is joint
value creation between providers and customers in
security context. In this matter, service providers hold
somewhat different conceptions of customer value than
their customers actually do
Original language | English |
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Publication status | Published - 2012 |
MoE publication type | Not Eligible |
Event | General Assembly of the European Security Systems Association (ESSA) - Frankfurt, Germany Duration: 22 Nov 2012 → … |
Conference
Conference | General Assembly of the European Security Systems Association (ESSA) |
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Abbreviated title | ESSA General Assembly 2012 |
Country/Territory | Germany |
City | Frankfurt |
Period | 22/11/12 → … |
Keywords
- security
- services
- customer-perceived value