Customer relationship management and service of capital goods at remote locations

Kim Jansson; Jukka Hemilä

Customer relationship management and service of capital goods at remote locations

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Original language	English
Title of host publication	eAdoption and the Knowledge Economy
Subtitle of host publication	Issues, Applications, Case Studies
Publisher	IOS Press
Pages	429-436
Volume	Part 1
ISBN (Print)	978-1-58603-470-2
Publication status	Published - 2004
MoE publication type	A4 Article in a conference publication
Event	14th Annual eChallenges Conference, e-2004 - Vienna, Austria Duration: 27 Oct 2004 → 29 Oct 2004

Publication series

Series	Information and communication technologies and the knowledge economy
Volume	1
ISSN	1574-1230

Conference

Conference	14th Annual eChallenges Conference, e-2004
Country/Territory	Austria
City	Vienna
Period	27/10/04 → 29/10/04

Cite this

@inproceedings{a1b8204b498e411cb4b2d01fcea6e445,

title = "Customer relationship management and service of capital goods at remote locations",

author = "Kim Jansson and Jukka Hemil{\"a}",

year = "2004",

language = "English",

isbn = "978-1-58603-470-2",

volume = "Part 1",

series = "Information and communication technologies and the knowledge economy",

publisher = "IOS Press",

pages = "429--436",

booktitle = "eAdoption and the Knowledge Economy",

address = "Netherlands",

note = "14th Annual eChallenges Conference, e-2004 ; Conference date: 27-10-2004 Through 29-10-2004",

}

Jansson, K & Hemilä, J 2004, Customer relationship management and service of capital goods at remote locations. in eAdoption and the Knowledge Economy: Issues, Applications, Case Studies. vol. Part 1, IOS Press, Information and communication technologies and the knowledge economy, vol. 1, pp. 429-436, 14th Annual eChallenges Conference, e-2004, Vienna, Austria, 27/10/04.

Customer relationship management and service of capital goods at remote locations. / Jansson, Kim; Hemilä, Jukka.
eAdoption and the Knowledge Economy: Issues, Applications, Case Studies. Vol. Part 1 IOS Press, 2004. p. 429-436 (Information and communication technologies and the knowledge economy, Vol. 1).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Customer relationship management and service of capital goods at remote locations

AU - Jansson, Kim

AU - Hemilä, Jukka

PY - 2004

Y1 - 2004

M3 - Conference article in proceedings

SN - 978-1-58603-470-2

VL - Part 1

T3 - Information and communication technologies and the knowledge economy

SP - 429

EP - 436

BT - eAdoption and the Knowledge Economy

PB - IOS Press

T2 - 14th Annual eChallenges Conference, e-2004

Y2 - 27 October 2004 through 29 October 2004

ER -