|Title of host publication||Scientific activities in service science and business 2009|
|Place of Publication||Espoo|
|Publisher||VTT Technical Research Centre of Finland|
|Publication status||Published - 2009|
|MoE publication type||D2 Article in professional manuals or guides or professional information systems or text book material|
Korhonen, H. (2009). Customer Understanding in Strategic Industrial Services. In P. Vähä (Ed.), Scientific activities in service science and business 2009 (pp. 28-29). VTT Technical Research Centre of Finland.