Customer value creation and vulnerability in multi-actor service supply network

Jukka Hemilä, J. Vilko

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

    Abstract

    Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.
    Original languageEnglish
    Title of host publicationProceedings of POMS 2014
    PublisherProduction and Operations Management Society
    ISBN (Electronic)978-0-615-78490-8
    Publication statusPublished - 2014
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event25th Annual Conference on Production and Operations Management Society, POMS 2014 - Atlanta, United States
    Duration: 9 May 201412 May 2014
    Conference number: 25

    Conference

    Conference25th Annual Conference on Production and Operations Management Society, POMS 2014
    Abbreviated titlePOMS 2014
    CountryUnited States
    CityAtlanta
    Period9/05/1412/05/14

    Keywords

    • service networks
    • value creation
    • vulnerability

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