Customer value creation and vulnerability in multi-actor service supply network

Jukka Hemilä, J. Vilko

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Abstract

Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.
Original languageEnglish
Title of host publicationProceedings of POMS 2014
PublisherProduction and Operations Management Society
ISBN (Electronic)978-0-615-78490-8
Publication statusPublished - 2014
MoE publication typeB3 Non-refereed article in conference proceedings
Event25th Annual Conference on Production and Operations Management Society, POMS 2014 - Atlanta, United States
Duration: 9 May 201412 May 2014
Conference number: 25

Conference

Conference25th Annual Conference on Production and Operations Management Society, POMS 2014
Abbreviated titlePOMS 2014
CountryUnited States
CityAtlanta
Period9/05/1412/05/14

Fingerprint

Vulnerability
Emotion
Value creation
Supply network
Customer value
Costs

Keywords

  • service networks
  • value creation
  • vulnerability

Cite this

Hemilä, J., & Vilko, J. (2014). Customer value creation and vulnerability in multi-actor service supply network. In Proceedings of POMS 2014 Production and Operations Management Society.
Hemilä, Jukka ; Vilko, J. / Customer value creation and vulnerability in multi-actor service supply network. Proceedings of POMS 2014 . Production and Operations Management Society, 2014.
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title = "Customer value creation and vulnerability in multi-actor service supply network",
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booktitle = "Proceedings of POMS 2014",
publisher = "Production and Operations Management Society",
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Hemilä, J & Vilko, J 2014, Customer value creation and vulnerability in multi-actor service supply network. in Proceedings of POMS 2014 . Production and Operations Management Society, 25th Annual Conference on Production and Operations Management Society, POMS 2014, Atlanta, United States, 9/05/14.

Customer value creation and vulnerability in multi-actor service supply network. / Hemilä, Jukka; Vilko, J.

Proceedings of POMS 2014 . Production and Operations Management Society, 2014.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

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KW - vulnerability

M3 - Conference article in proceedings

BT - Proceedings of POMS 2014

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Hemilä J, Vilko J. Customer value creation and vulnerability in multi-actor service supply network. In Proceedings of POMS 2014 . Production and Operations Management Society. 2014