Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of POMS 2014 |
| Publisher | Production and Operations Management Society |
| ISBN (Electronic) | 978-0-615-78490-8 |
| Publication status | Published - 2014 |
| MoE publication type | B3 Non-refereed article in conference proceedings |
| Event | 25th Annual Conference on Production and Operations Management Society, POMS 2014 - Atlanta, United States Duration: 9 May 2014 → 12 May 2014 Conference number: 25 |
Conference
| Conference | 25th Annual Conference on Production and Operations Management Society, POMS 2014 |
|---|---|
| Abbreviated title | POMS 2014 |
| Country | United States |
| City | Atlanta |
| Period | 9/05/14 → 12/05/14 |
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Keywords
- service networks
- value creation
- vulnerability
Cite this
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Customer value creation and vulnerability in multi-actor service supply network. / Hemilä, Jukka; Vilko, J.
Proceedings of POMS 2014 . Production and Operations Management Society, 2014.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific
TY - GEN
T1 - Customer value creation and vulnerability in multi-actor service supply network
AU - Hemilä, Jukka
AU - Vilko, J.
N1 - Project code: Custor 83444
PY - 2014
Y1 - 2014
N2 - Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.
AB - Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.
KW - service networks
KW - value creation
KW - vulnerability
M3 - Conference article in proceedings
BT - Proceedings of POMS 2014
PB - Production and Operations Management Society
ER -