Customer value creation and vulnerability in multi-actor service supply network

Jukka Hemilä; J. Vilko

Customer value creation and vulnerability in multi-actor service supply network

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific

Abstract

Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.

Original language	English
Title of host publication	Proceedings of POMS 2014
Publisher	Production and Operations Management Society
ISBN (Electronic)	978-0-615-78490-8
Publication status	Published - 2014
MoE publication type	B3 Non-refereed article in conference proceedings
Event	25th Annual Conference on Production and Operations Management Society, POMS 2014 - Atlanta, United States Duration: 9 May 2014 → 12 May 2014 Conference number: 25

Conference

Conference	25th Annual Conference on Production and Operations Management Society, POMS 2014
Abbreviated title	POMS 2014
Country	United States
City	Atlanta
Period	9/05/14 → 12/05/14

Keywords

service networks
value creation
vulnerability

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Cite this

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title = "Customer value creation and vulnerability in multi-actor service supply network",

abstract = "Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.",

keywords = "service networks, value creation, vulnerability",

author = "Jukka Hemil{\"a} and J. Vilko",

note = "Project code: Custor 83444; 25th Annual Conference on Production and Operations Management Society, POMS 2014, POMS 2014 ; Conference date: 09-05-2014 Through 12-05-2014",

year = "2014",

language = "English",

booktitle = "Proceedings of POMS 2014",

publisher = "Production and Operations Management Society",

address = "United States",

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AU - Vilko, J.

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PY - 2014

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N2 - Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.

AB - Organizations find it hard to maximize functional and emotional customer value while avoiding risks and costs. The aim of the study is to determine how functional and emotional customer value is created, and to identify vulnerabilities of it in a multi-actor service supply network.

KW - service networks

KW - value creation

KW - vulnerability

M3 - Conference article in proceedings

BT - Proceedings of POMS 2014

PB - Production and Operations Management Society

T2 - 25th Annual Conference on Production and Operations Management Society, POMS 2014

Y2 - 9 May 2014 through 12 May 2014

ER -