Projects per year
Abstract
In particular, the purpose of this study is to identify different types of benefits for the customers, from using multi-purpose service-robot-enabled solutions. In addition to the academic need to increase understanding on the multidimensional topic, companies need to realise the manifold customer benefits in order to correctly allocate their service development activities and offer the most value-adding services to their customers, which best address the
needs of the customers.
Original language | English |
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Title of host publication | Proceedings of the 25th Excellence in Services International Conference |
Publisher | University of Verona |
Number of pages | 11 |
ISBN (Electronic) | 9791221015904 |
Publication status | Published - 26 Aug 2022 |
MoE publication type | B3 Non-refereed article in conference proceedings |
Event | 25th Excellence in Services International Conference, EISIC 2022 - University of Upssala, Gotland Campus, Visby, Sweden Duration: 25 Aug 2022 → 26 Aug 2022 https://sites.les.univr.it/eisic/index.php/25th-eisic-visby-august-25-26-2022/ (Proceedings) |
Conference
Conference | 25th Excellence in Services International Conference, EISIC 2022 |
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Country/Territory | Sweden |
City | Visby |
Period | 25/08/22 → 26/08/22 |
Internet address |
Funding
This study was conducted as a part of the Business Finland-funded MURO co-innovation project (murorobotics.fi).
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Dive into the research topics of 'Customer value creation through multi-purpose service-robot-enabled solutions'. Together they form a unique fingerprint.Projects
- 1 Finished
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MURO: Multi-purpose Service Robotics as Operator Business
Hakanen, T. (Manager), Kemppi, P. (Participant), Salo, M. (Participant), Rantala, T. (Participant), Uimonen, M. (Participant), Karjalainen, J. (Participant), Tikka, P. (Participant), Halbach, E. (Participant), Aromaa, S. (Participant), Lammi, H. (Participant), Hakkarainen, M. (Participant), Heikkilä, T. (Participant), Hentula, M. (Participant), Honkamaa, P. (Participant), Kokkonen, A. (Participant), Malm, T. (Participant), Montonen, J. (Participant) & Nuutinen, M. (Participant)
1/03/21 → 30/03/23
Project: Business Finland project