Decision matrix for prioritising services: first steps towards full-scale impact analysis of a public agency

Petri Mononen, Pekka Leviäkangas, Harri Haapasalo

    Research output: Contribution to journalArticleScientificpeer-review

    3 Citations (Scopus)


    Evaluating quantitative socio-economic cost-benefit level impacts of public administrations/agencies is urgently called for but still a thinly charted out territory in science. This paper presents the first steps in a process of prioritising services of a public organisation via a case study of a Finnish agency. The prioritisation is made in order to enable later analysis of the effectiveness of the agency and the evaluation of the impact of its services. The main contribution of this article is in laying out the first steps of a novel and normative process for identification of the services that are most relevant in this respect. The process entails four iterative steps: 1) service catalogue mapping; 2) design of evaluation criteria; 3) compilation of decision matrix; 4) multiple criteria decision analysis (MCDA) - and recommendations thereof. Steps 1-3 are discussed in this article in detail, the end result being a decision matrix for MCDA.
    Original languageEnglish
    Number of pages17
    JournalInternational Journal of Public Sector Performance Management
    Issue number1
    Publication statusPublished - 2017
    MoE publication typeA1 Journal article-refereed


    • public agencies
    • public administration
    • evaluation criteria
    • decision matrix
    • performance management
    • policy objectives
    • impact analysis
    • service prioritisation
    • public services
    • case study
    • Finland
    • service catalogue mapping
    • multicriteria decision analysis
    • MCDA


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