Abstract
Evaluating quantitative socio-economic cost-benefit level
impacts of public administrations/agencies is urgently
called for but still a thinly charted out territory in
science. This paper presents the first steps in a process
of prioritising services of a public organisation via a
case study of a Finnish agency. The prioritisation is
made in order to enable later analysis of the
effectiveness of the agency and the evaluation of the
impact of its services. The main contribution of this
article is in laying out the first steps of a novel and
normative process for identification of the services that
are most relevant in this respect. The process entails
four iterative steps: 1) service catalogue mapping; 2)
design of evaluation criteria; 3) compilation of decision
matrix; 4) multiple criteria decision analysis (MCDA) -
and recommendations thereof. Steps 1-3 are discussed in
this article in detail, the end result being a decision
matrix for MCDA.
| Original language | English |
|---|---|
| Number of pages | 17 |
| Journal | International Journal of Public Sector Performance Management |
| Volume | 3 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2017 |
| MoE publication type | A1 Journal article-refereed |
Keywords
- public agencies
- public administration
- evaluation criteria
- decision matrix
- performance management
- policy objectives
- impact analysis
- service prioritisation
- public services
- case study
- Finland
- service catalogue mapping
- multicriteria decision analysis
- MCDA