Demand Heterogeneity, Decomposability, and The Coordination of Service Innovation in Multi-Unit Organizations

Sampsa Ruutu, Paul Windrum, Kirsi-Maria Hyytinen, Marja Toivonen, Hannamaija Tuovila

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.
Original languageEnglish
Pages (from-to)15-44
JournalEuropean Review of Service Economics and Management
Issue number5
DOIs
Publication statusPublished - 6 Apr 2018
MoE publication typeA1 Journal article-refereed

Fingerprint

Organizational search
Innovation
Organizing
Centralization
Healthcare
Decomposability
Decentralization
Computational model
Service innovation

Keywords

  • service innovation
  • health care
  • NK model
  • simulation
  • organizational search

Cite this

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Demand Heterogeneity, Decomposability, and The Coordination of Service Innovation in Multi-Unit Organizations. / Ruutu, Sampsa; Windrum, Paul; Hyytinen, Kirsi-Maria; Toivonen, Marja; Tuovila, Hannamaija.

In: European Review of Service Economics and Management, No. 5, 06.04.2018, p. 15-44.

Research output: Contribution to journalArticleScientificpeer-review

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