Demand Heterogeneity, Decomposability, and The Coordination of Service Innovation in Multi-Unit Organizations

Sampsa Ruutu; Paul Windrum; Kirsi-Maria Hyytinen; Marja Toivonen; Hannamaija Tuovila

doi:10.15122/isbn.978-2-406-08064-0.p.0015

Demand Heterogeneity, Decomposability, and The Coordination of Service Innovation in Multi-Unit Organizations

Sampsa Ruutu, Paul Windrum, Kirsi-Maria Hyytinen, Marja Toivonen, Hannamaija Tuovila

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Abstract

This article presents a computational model of organizational search that compares different strategies of organizing service innovation in a multi-unit organization: centralisation, decentralisation, and partition search conducted by the different business units on a specific part of the innovation. The performance is compared for varying degrees of problem decomposability and varying levels of demand heterogeneity between units. It illustrates the findings using a case study from the health care sector.

Original language	English
Pages (from-to)	15-44
Number of pages	30
Journal	European Review of Service Economics and Management
Issue number	5
DOIs	https://doi.org/10.15122/isbn.978-2-406-08064-0.p.0015
Publication status	Published - 6 Apr 2018
MoE publication type	A1 Journal article-refereed

Keywords

NK model
Health care
Simulation
Organizational search
Service innovation

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10.15122/isbn.978-2-406-08064-0.p.0015

Cite this

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AU - Tuovila, Hannamaija

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Demand Heterogeneity, Decomposability, and The Coordination of Service Innovation in Multi-Unit Organizations

Abstract

Keywords

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