Designing a Tool to Collect Worker Feedback on Novel Solutions in Industrial Work Context

Digitalisation and automation bring a growing number of new technological solutions to the industrial work context. To keep the work fluent, safe and ergonomic, and to make the new work tools an integral and likeable way of working, it is crucial to design them in a human-centric way and collect worker feedback already to the early versions of the tools. This paper presents the design process and resulting design of a WorkerFeedback tool for collecting worker feedback on novel solutions in an industrial work context. The tool is intended to be quick to use but still support holistic design by including assessment of different design perspectives that have been identified as important in the industrial work context. The design process of the tool is based on UX goals that have been defined from the perspectives of the two user groups of the tool: solution developers collecting feedback as well as industrial workers providing their feedback. The WorkerFeedback tool responds to a lack of a simple feedback tool that would be easy to use for designers and developers without strong expertise in user experience and questionnaire design. The contribution of this paper lies in presenting the tool as well as its design process including UX goals and ethical considerations.