TY - CHAP
T1 - Designing Human and Artificial Intelligence Interactions in Industry X
AU - Walter, Stefan
N1 - Funding Information:
Acknowledgement The research leading to these results has received funding from Horizon 2020, the European Union’s Framework Programme for Research and Innovation (H2020/2014-2020) under grant agreement no 957331 (www.knowlEdge-project.eu).
Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023
Y1 - 2023
N2 - Progressive industrial development considers the importance of digitalisation, especially in the manufacturing industry, and aims to combine its development with approaches from the spectrum of sustainability, such as risk management, sustainability, and human engagement. However, the classic management approaches of industry focus essentially on improving processes in terms of their monetary context. These approaches clearly show the inadequacy in dealing with human labour and the interaction possibilities of technology and people, which are nevertheless so important in digitalisation. The transition towards an increased awareness of the significance of human interaction possibilities with technology coincides with the embedding of technology and new information-based tools in human work processes, with the corresponding perspective that considers human-centred design and management. This, then, should be understood as a response to the challenges. The complex interaction between humans and technology can be explained using the service ecosystem design approach. Design possibilities are discussed in the context of the European knowlEdge project. In addition, some implications are highlighted, especially regarding governance and resilience in supply chains.
AB - Progressive industrial development considers the importance of digitalisation, especially in the manufacturing industry, and aims to combine its development with approaches from the spectrum of sustainability, such as risk management, sustainability, and human engagement. However, the classic management approaches of industry focus essentially on improving processes in terms of their monetary context. These approaches clearly show the inadequacy in dealing with human labour and the interaction possibilities of technology and people, which are nevertheless so important in digitalisation. The transition towards an increased awareness of the significance of human interaction possibilities with technology coincides with the embedding of technology and new information-based tools in human work processes, with the corresponding perspective that considers human-centred design and management. This, then, should be understood as a response to the challenges. The complex interaction between humans and technology can be explained using the service ecosystem design approach. Design possibilities are discussed in the context of the European knowlEdge project. In addition, some implications are highlighted, especially regarding governance and resilience in supply chains.
KW - Artificial intelligence
KW - Human interaction
KW - Industry
KW - Management
KW - Resilience
KW - Service ecosystem design
KW - Sustainability
UR - http://www.scopus.com/inward/record.url?scp=85166006573&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-29306-1_12
DO - 10.1007/978-3-031-29306-1_12
M3 - Chapter or book article
AN - SCOPUS:85166006573
SN - 978-3-031-29305-4
T3 - Springer Series in Design and Innovation
SP - 207
EP - 232
BT - Service Design for Emerging Technologies Product Development
A2 - Hamid, Umar Zakir Abdul
A2 - Suoheimo, Mari
PB - Springer
ER -