Designing Human and Artificial Intelligence Interactions in Industry X

Progressive industrial development considers the importance of digitalisation, especially in the manufacturing industry, and aims to combine its development with approaches from the spectrum of sustainability, such as risk management, sustainability, and human engagement. However, the classic management approaches of industry focus essentially on improving processes in terms of their monetary context. These approaches clearly show the inadequacy in dealing with human labour and the interaction possibilities of technology and people, which are nevertheless so important in digitalisation. The transition towards an increased awareness of the significance of human interaction possibilities with technology coincides with the embedding of technology and new information-based tools in human work processes, with the corresponding perspective that considers human-centred design and management. This, then, should be understood as a response to the challenges. The complex interaction between humans and technology can be explained using the service ecosystem design approach. Design possibilities are discussed in the context of the European knowlEdge project. In addition, some implications are highlighted, especially regarding governance and resilience in supply chains.