Developing a novel service concept for wellbeing management: Methodological perspective to the concept definition

We developed a novel service concept for wellbeing management of working age population. The focus of this so-called "P4Well" (Personal and PsychoPhysiological WELLness and recovery management based on stress, sleep, and exercise). concept is on managing stress, overload, and recovery from load caused by daily life. Our driving principle in designing of the concept has been the fact that an individual is the best master of his/her own wellness. In the concept, the main tools for the wellbeing management are composed of (1) stress management and methods for recovery, (2) exercise, (3) sleep, and (4) psychological intervention methods The building blocks of the tools consist of technologies such as mobile phone, pedometer, heart rate monitor, sleep time monitor, and different analysis software. These technologies are combined with psychological mini-intervention methods and physiological theories forming a coherent and cost-efficient concept to support a life-style change; emphasizing self-management, with potential expert consultation. In this paper we focus on concept definition phase where the ICT solutions are specified for further development. In the design procedure of the P4Well concept, we used cross-disciplinary working methods to design the concept and its requirements, as well as to discuss the usage scenarios of the service. The participants of the expert group (EG) meetings consisted of experts from participating organisations with various backgrounds, for example, in engineering, physiology, psychology, business, and other fields.