Abstract
In this paper, three dimensions are conceptualized to
represent elements of mobile business service experience.
By combining these perspectives, namely usability, mobile
working context and mobile work productivity, we aim to
understand the nature of mobile work and how mobile
business services could support users in this context. A
questionnaire, MoBiS-Q, for measuring these dimensions
has been developed and tested in three pilot studies
during real service development processes. Iterative item
generation and refinement were conducted through
examination of the literature, interviews and
pre-testing. MoBiS-Q is a multidisciplinary tool that
provides a basis for joint development between relevant
parties and departments in an organization, including
user representatives, sales, marketing, product
management, technology, and usability.
Original language | English |
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Title of host publication | Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 |
Publisher | Association for Computing Machinery ACM |
Pages | 53-62 |
ISBN (Print) | 978-1-59593-952-4 |
DOIs | |
Publication status | Published - 2008 |
MoE publication type | A4 Article in a conference publication |
Event | Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 - Amsterdam, Netherlands Duration: 2 Sept 2008 → 5 Sept 2008 |
Conference
Conference | Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 |
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Country/Territory | Netherlands |
City | Amsterdam |
Period | 2/09/08 → 5/09/08 |
Keywords
- evaluation
- questionnaire
- usability
- mobile work context
- productivity
- mobile business service