Developing a questionnaire for measuring mobile business service experience

Maiju Vuolle, Mari Tiainen, Titti Kallio, Teija Vainio, Minna Kulju, Heli Wigelius

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    29 Citations (Scopus)

    Abstract

    In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.
    Original languageEnglish
    Title of host publicationProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
    PublisherAssociation for Computing Machinery ACM
    Pages53-62
    ISBN (Print)978-1-59593-952-4
    DOIs
    Publication statusPublished - 2008
    MoE publication typeA4 Article in a conference publication
    EventProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 - Amsterdam, Netherlands
    Duration: 2 Sep 20085 Sep 2008

    Conference

    ConferenceProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
    CountryNetherlands
    CityAmsterdam
    Period2/09/085/09/08

    Keywords

    • evaluation
    • questionnaire
    • usability
    • mobile work context
    • productivity
    • mobile business service

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  • Cite this

    Vuolle, M., Tiainen, M., Kallio, T., Vainio, T., Kulju, M., & Wigelius, H. (2008). Developing a questionnaire for measuring mobile business service experience. In Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 (pp. 53-62). Association for Computing Machinery ACM. https://doi.org/10.1145/1409240.1409247