Developing a questionnaire for measuring mobile business service experience

Maiju Vuolle, Mari Tiainen, Titti Kallio, Teija Vainio, Minna Kulju, Heli Wigelius

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

27 Citations (Scopus)

Abstract

In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.
Original languageEnglish
Title of host publicationProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
PublisherAssociation for Computing Machinery ACM
Pages53-62
ISBN (Print)978-1-59593-952-4
DOIs
Publication statusPublished - 2008
MoE publication typeA4 Article in a conference publication
EventProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 - Amsterdam, Netherlands
Duration: 2 Sep 20085 Sep 2008

Conference

ConferenceProceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
CountryNetherlands
CityAmsterdam
Period2/09/085/09/08

Fingerprint

Mobile business
Service experience
Business services
Questionnaire
Usability
Productivity
Marketing
Development process
Service development
Testing
Product management

Keywords

  • evaluation
  • questionnaire
  • usability
  • mobile work context
  • productivity
  • mobile business service

Cite this

Vuolle, M., Tiainen, M., Kallio, T., Vainio, T., Kulju, M., & Wigelius, H. (2008). Developing a questionnaire for measuring mobile business service experience. In Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 (pp. 53-62). Association for Computing Machinery ACM. https://doi.org/10.1145/1409240.1409247
Vuolle, Maiju ; Tiainen, Mari ; Kallio, Titti ; Vainio, Teija ; Kulju, Minna ; Wigelius, Heli. / Developing a questionnaire for measuring mobile business service experience. Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM, 2008. pp. 53-62
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Vuolle, M, Tiainen, M, Kallio, T, Vainio, T, Kulju, M & Wigelius, H 2008, Developing a questionnaire for measuring mobile business service experience. in Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM, pp. 53-62, Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008, Amsterdam, Netherlands, 2/09/08. https://doi.org/10.1145/1409240.1409247

Developing a questionnaire for measuring mobile business service experience. / Vuolle, Maiju; Tiainen, Mari; Kallio, Titti; Vainio, Teija; Kulju, Minna; Wigelius, Heli.

Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM, 2008. p. 53-62.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Vuolle M, Tiainen M, Kallio T, Vainio T, Kulju M, Wigelius H. Developing a questionnaire for measuring mobile business service experience. In Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM. 2008. p. 53-62 https://doi.org/10.1145/1409240.1409247