Developing a questionnaire for measuring mobile business service experience

Maiju Vuolle; Mari Tiainen; Titti Kallio; Teija Vainio; Minna Kulju; Heli Wigelius

doi:10.1145/1409240.1409247

Developing a questionnaire for measuring mobile business service experience

Maiju Vuolle, Mari Tiainen, Titti Kallio, Teija Vainio, Minna Kulju, Heli Wigelius

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

38 Citations (Scopus)

Abstract

In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.

Original language	English
Title of host publication	Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
Publisher	Association for Computing Machinery ACM
Pages	53-62
ISBN (Print)	978-1-59593-952-4
DOIs	https://doi.org/10.1145/1409240.1409247
Publication status	Published - 2008
MoE publication type	A4 Article in a conference publication
Event	Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 - Amsterdam, Netherlands Duration: 2 Sept 2008 → 5 Sept 2008

Conference

Conference	Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008
Country/Territory	Netherlands
City	Amsterdam
Period	2/09/08 → 5/09/08

Keywords

evaluation
questionnaire
usability
mobile work context
productivity
mobile business service

Access to Document

10.1145/1409240.1409247

Cite this

Vuolle, M., Tiainen, M., Kallio, T., Vainio, T., Kulju, M., & Wigelius, H. (2008). Developing a questionnaire for measuring mobile business service experience. In Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 (pp. 53-62). Association for Computing Machinery ACM. https://doi.org/10.1145/1409240.1409247

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title = "Developing a questionnaire for measuring mobile business service experience",

abstract = "In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.",

keywords = "evaluation, questionnaire, usability, mobile work context, productivity, mobile business service",

author = "Maiju Vuolle and Mari Tiainen and Titti Kallio and Teija Vainio and Minna Kulju and Heli Wigelius",

note = "CO:K Tampereen teknillinen yliopisto, TTY CA2: TK103 Project code: 18874; Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008 ; Conference date: 02-09-2008 Through 05-09-2008",

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doi = "10.1145/1409240.1409247",

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Vuolle, M, Tiainen, M, Kallio, T, Vainio, T, Kulju, M & Wigelius, H 2008, Developing a questionnaire for measuring mobile business service experience. in Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM, pp. 53-62, Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008, Amsterdam, Netherlands, 2/09/08. https://doi.org/10.1145/1409240.1409247

Developing a questionnaire for measuring mobile business service experience. / Vuolle, Maiju; Tiainen, Mari; Kallio, Titti et al.

Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008. Association for Computing Machinery ACM, 2008. p. 53-62.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AU - Vuolle, Maiju

AU - Tiainen, Mari

AU - Kallio, Titti

AU - Vainio, Teija

AU - Kulju, Minna

AU - Wigelius, Heli

N1 - CO:K Tampereen teknillinen yliopisto, TTY CA2: TK103 Project code: 18874

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AB - In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.

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KW - productivity

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BT - Proceedings of the 10th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2008

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Developing a questionnaire for measuring mobile business service experience

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