Developing collaborative relationship between industrial service providers and their client

The case of industrial maintenance management

V. Ojanen, J. Kolehmainen, Toni Ahonen, M. Tuominen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)

Abstract

Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.
Original languageEnglish
Title of host publicationPICMET 2010 Technology Management for Global Economic Growth
Subtitle of host publicationPortland International Conference on Management of Engineering and Technology
Place of PublicationPiscataway, NJ, USA
PublisherInstitute of Electrical and Electronic Engineers IEEE
Pages996-1004
ISBN (Electronic)978-1-890843-21-2
ISBN (Print)978-1-4244-8203-0
Publication statusPublished - 2010
MoE publication typeA4 Article in a conference publication

Fingerprint

Maintenance management
Industrial services
Collaborative relationships
Service provider
Relationship development
Assets
Organizing
Co-production
Common values
Decision support
Business development
Service business
Applied research
Monitoring

Cite this

Ojanen, V., Kolehmainen, J., Ahonen, T., & Tuominen, M. (2010). Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management. In PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology (pp. 996-1004). Piscataway, NJ, USA: Institute of Electrical and Electronic Engineers IEEE.
Ojanen, V. ; Kolehmainen, J. ; Ahonen, Toni ; Tuominen, M. / Developing collaborative relationship between industrial service providers and their client : The case of industrial maintenance management. PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology. Piscataway, NJ, USA : Institute of Electrical and Electronic Engineers IEEE, 2010. pp. 996-1004
@inproceedings{e2e5c69b48624433b3a99fdab88558d6,
title = "Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management",
abstract = "Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.",
author = "V. Ojanen and J. Kolehmainen and Toni Ahonen and M. Tuominen",
year = "2010",
language = "English",
isbn = "978-1-4244-8203-0",
pages = "996--1004",
booktitle = "PICMET 2010 Technology Management for Global Economic Growth",
publisher = "Institute of Electrical and Electronic Engineers IEEE",
address = "United States",

}

Ojanen, V, Kolehmainen, J, Ahonen, T & Tuominen, M 2010, Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management. in PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology. Institute of Electrical and Electronic Engineers IEEE, Piscataway, NJ, USA, pp. 996-1004.

Developing collaborative relationship between industrial service providers and their client : The case of industrial maintenance management. / Ojanen, V.; Kolehmainen, J.; Ahonen, Toni; Tuominen, M.

PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology. Piscataway, NJ, USA : Institute of Electrical and Electronic Engineers IEEE, 2010. p. 996-1004.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Developing collaborative relationship between industrial service providers and their client

T2 - The case of industrial maintenance management

AU - Ojanen, V.

AU - Kolehmainen, J.

AU - Ahonen, Toni

AU - Tuominen, M.

PY - 2010

Y1 - 2010

N2 - Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.

AB - Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.

M3 - Conference article in proceedings

SN - 978-1-4244-8203-0

SP - 996

EP - 1004

BT - PICMET 2010 Technology Management for Global Economic Growth

PB - Institute of Electrical and Electronic Engineers IEEE

CY - Piscataway, NJ, USA

ER -

Ojanen V, Kolehmainen J, Ahonen T, Tuominen M. Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management. In PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology. Piscataway, NJ, USA: Institute of Electrical and Electronic Engineers IEEE. 2010. p. 996-1004