Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management

V. Ojanen, J. Kolehmainen, Toni Ahonen, M. Tuominen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    3 Citations (Scopus)

    Abstract

    Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.
    Original languageEnglish
    Title of host publicationPICMET 2010 Technology Management for Global Economic Growth
    Subtitle of host publicationPortland International Conference on Management of Engineering and Technology
    Place of PublicationPiscataway, NJ, USA
    PublisherIEEE Institute of Electrical and Electronic Engineers
    Pages996-1004
    ISBN (Electronic)978-1-890843-21-2
    ISBN (Print)978-1-4244-8203-0
    Publication statusPublished - 2010
    MoE publication typeA4 Article in a conference publication

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  • Cite this

    Ojanen, V., Kolehmainen, J., Ahonen, T., & Tuominen, M. (2010). Developing collaborative relationship between industrial service providers and their client: The case of industrial maintenance management. In PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology (pp. 996-1004). IEEE Institute of Electrical and Electronic Engineers. https://ieeexplore.ieee.org/document/5603300