Abstract
| Original language | English |
|---|---|
| Title of host publication | PICMET 2010 Technology Management for Global Economic Growth |
| Subtitle of host publication | Portland International Conference on Management of Engineering and Technology |
| Place of Publication | Piscataway, NJ, USA |
| Publisher | IEEE Institute of Electrical and Electronic Engineers |
| Pages | 996-1004 |
| ISBN (Electronic) | 978-1-890843-21-2 |
| ISBN (Print) | 978-1-4244-8203-0 |
| Publication status | Published - 2010 |
| MoE publication type | A4 Article in a conference publication |
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Developing collaborative relationship between industrial service providers and their client : The case of industrial maintenance management. / Ojanen, V.; Kolehmainen, J.; Ahonen, Toni; Tuominen, M.
PICMET 2010 Technology Management for Global Economic Growth: Portland International Conference on Management of Engineering and Technology. Piscataway, NJ, USA : IEEE Institute of Electrical and Electronic Engineers , 2010. p. 996-1004.Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review
TY - GEN
T1 - Developing collaborative relationship between industrial service providers and their client
T2 - The case of industrial maintenance management
AU - Ojanen, V.
AU - Kolehmainen, J.
AU - Ahonen, Toni
AU - Tuominen, M.
PY - 2010
Y1 - 2010
N2 - Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.
AB - Recent years have increased the number of studies focusing on development and co-production of industrial services together with partners. The complexity of managing industrial services (e.g. maintenance) also causes crucial managerial needs; e.g. how to find the focal areas that should be paid attention to in order to find solutions for developing the collaboration between service provider and client. This study aims to provide a comprehensive and objective viewpoint to the development of collaborative relationships in industrial environment. The paper especially focuses on studying the antecedents affecting the development of collaboration and realization of the common value in the case of maintenance of industrial asset fleet. The current study is a part of larger applied research project focusing on the industrial service business development. Individual and group interviews in three case organizations as well as client interviews have been utilized in order to form a reliable view on the relationship development in maintenance management. The results of the study bring forth the following development areas and also specific managerial recommendations related to these four main areas, which are; 1) strengthening the customer perspective, 2) collaborative capability development, 3) organizing and decision support, and 4) monitoring of relationship development.
M3 - Conference article in proceedings
SN - 978-1-4244-8203-0
SP - 996
EP - 1004
BT - PICMET 2010 Technology Management for Global Economic Growth
PB - IEEE Institute of Electrical and Electronic Engineers
CY - Piscataway, NJ, USA
ER -