Developing industrial service capability

Towards service-oriented organisation culture

Maaria Nuutinen, Sanna-Kaisa Ilomäki

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The aim of this paper is to introduce a new emerging approach to analyse and support industrial service business development from the organisational activity point of view. Developing new profitable industrial service business is challenging regardless of the way chosen to build the business. There are several identified organisational challenges in developing industrial services, related, for example, to manufacturing traditions, different operational functions and managerial processes. The new approach is based on two main concepts: industrial service capability and industrial service culture. The paper presents preliminary results of how our approach worked in a case study: what we learned from the challenging nature of the change and the limitations of the approach. In the end, the challenges of supporting the change from a product-oriented culture to a service-oriented culture are discussed.
Original languageEnglish
Title of host publicationVTT Symposium on Service Science, Technology and Business
Place of PublicationEspoo
PublisherVTT Technical Research Centre of Finland
Pages11-20
ISBN (Electronic)978-951-38-6330-2
ISBN (Print)978-951-38-6329-6
Publication statusPublished - 2008
MoE publication typeA4 Article in a conference publication
EventVTT Symposium on Service Science, Technology and Business - Espoo, Finland
Duration: 19 Aug 200819 Aug 2008

Publication series

NameVTT Symposium
PublisherVTT
Number253
ISSN (Print)0357-9387
ISSN (Electronic)1445-0873

Conference

ConferenceVTT Symposium on Service Science, Technology and Business
CountryFinland
CityEspoo
Period19/08/0819/08/08

Fingerprint

Organization culture
Industrial services
Service-oriented
Service business
Manufacturing
Business development

Cite this

Nuutinen, M., & Ilomäki, S-K. (2008). Developing industrial service capability: Towards service-oriented organisation culture. In VTT Symposium on Service Science, Technology and Business (pp. 11-20). Espoo: VTT Technical Research Centre of Finland. VTT Symposium, No. 253
Nuutinen, Maaria ; Ilomäki, Sanna-Kaisa. / Developing industrial service capability : Towards service-oriented organisation culture. VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. pp. 11-20 (VTT Symposium; No. 253).
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Nuutinen, M & Ilomäki, S-K 2008, Developing industrial service capability: Towards service-oriented organisation culture. in VTT Symposium on Service Science, Technology and Business. VTT Technical Research Centre of Finland, Espoo, VTT Symposium, no. 253, pp. 11-20, VTT Symposium on Service Science, Technology and Business , Espoo, Finland, 19/08/08.

Developing industrial service capability : Towards service-oriented organisation culture. / Nuutinen, Maaria; Ilomäki, Sanna-Kaisa.

VTT Symposium on Service Science, Technology and Business. Espoo : VTT Technical Research Centre of Finland, 2008. p. 11-20 (VTT Symposium; No. 253).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Nuutinen M, Ilomäki S-K. Developing industrial service capability: Towards service-oriented organisation culture. In VTT Symposium on Service Science, Technology and Business. Espoo: VTT Technical Research Centre of Finland. 2008. p. 11-20. (VTT Symposium; No. 253).