Developing service concepts for managing disturbances in supply networks

Lea Hannola; Ville Ojanen; Sirra Toivonen; Nina Tervonen; Tuomo Kässi

Developing service concepts for managing disturbances in supply networks

Lea Hannola, Ville Ojanen, Sirra Toivonen, Nina Tervonen, Tuomo Kässi

Lappeenranta-Lahti University of Technology LUT

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.

Original language	English
Title of host publication	2013 Proceedings of PICMET '13
Subtitle of host publication	Technology Management in the IT-Driven Services (PICMET)
Publisher	IEEE Institute of Electrical and Electronic Engineers
Pages	1951-1960
ISBN (Electronic)	978-1-890843-27-4
Publication status	Published - 2013
MoE publication type	A4 Article in a conference publication
Event	Portland International Conference on Management of Engineering and Technology, PICMET 2013: Technology Management in the IT-Driven Services - San Jose Marriott Hotel, San Jose, United States Duration: 28 Jul 2013 → 1 Aug 2013

Conference

Conference	Portland International Conference on Management of Engineering and Technology, PICMET 2013
Abbreviated title	PICMET '13
Country/Territory	United States
City	San Jose
Period	28/07/13 → 1/08/13

Keywords

service concepts
managing supply chain disturbances
risk analysis

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Cite this

@inproceedings{1dd7e4a38a5040eca763736352ebfb28,

title = "Developing service concepts for managing disturbances in supply networks",

abstract = "The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.",

keywords = "service concepts, managing supply chain disturbances, risk analysis",

author = "Lea Hannola and Ville Ojanen and Sirra Toivonen and Nina Tervonen and Tuomo K{\"a}ssi",

note = "Project code: 75634; Portland International Conference on Management of Engineering and Technology, PICMET 2013 : Technology Management in the IT-Driven Services, PICMET '13 ; Conference date: 28-07-2013 Through 01-08-2013",

year = "2013",

language = "English",

pages = "1951--1960",

booktitle = "2013 Proceedings of PICMET '13",

publisher = "IEEE Institute of Electrical and Electronic Engineers",

address = "United States",

}

Hannola, L, Ojanen, V, Toivonen, S, Tervonen, N & Kässi, T 2013, Developing service concepts for managing disturbances in supply networks. in 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). IEEE Institute of Electrical and Electronic Engineers, pp. 1951-1960, Portland International Conference on Management of Engineering and Technology, PICMET 2013, San Jose, California, United States, 28/07/13. <https://ieeexplore.ieee.org/document/6641659>

Developing service concepts for managing disturbances in supply networks. / Hannola, Lea; Ojanen, Ville; Toivonen, Sirra et al.
2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). IEEE Institute of Electrical and Electronic Engineers, 2013. p. 1951-1960.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Developing service concepts for managing disturbances in supply networks

AU - Hannola, Lea

AU - Ojanen, Ville

AU - Toivonen, Sirra

AU - Tervonen, Nina

AU - Kässi, Tuomo

N1 - Project code: 75634

PY - 2013

Y1 - 2013

N2 - The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.

AB - The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.

KW - service concepts

KW - managing supply chain disturbances

KW - risk analysis

M3 - Conference article in proceedings

SP - 1951

EP - 1960

BT - 2013 Proceedings of PICMET '13

PB - IEEE Institute of Electrical and Electronic Engineers

T2 - Portland International Conference on Management of Engineering and Technology, PICMET 2013

Y2 - 28 July 2013 through 1 August 2013

ER -

Developing service concepts for managing disturbances in supply networks

Abstract

Conference

Keywords

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