Developing service concepts for managing disturbances in supply networks

L Hannola, V Ojanen, Sirra Toivonen, N Tervonen, T Kassi

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.
Original languageEnglish
Title of host publication2013 Proceedings of PICMET '13
Subtitle of host publicationTechnology Management in the IT-Driven Services (PICMET)
PublisherInstitute of Electrical and Electronic Engineers IEEE
Pages1951-1960
ISBN (Electronic)978-1-890843-27-4
Publication statusPublished - 2013
MoE publication typeA4 Article in a conference publication
EventPortland International Conference on Management of Engineering and Technology, PICMET 2013: Technology Management in the IT-Driven Services - San Jose Marriott Hotel, San Jose, United States
Duration: 28 Jul 20131 Aug 2013

Conference

ConferencePortland International Conference on Management of Engineering and Technology, PICMET 2013
Abbreviated titlePICMET '13
CountryUnited States
CitySan Jose
Period28/07/131/08/13

Fingerprint

Supply network
Supply chain
Deviation
Logistics
Owners
Electronic monitoring
Costs

Keywords

  • service concepts
  • managing supply chain disturbances
  • risk analysis

Cite this

Hannola, L., Ojanen, V., Toivonen, S., Tervonen, N., & Kassi, T. (2013). Developing service concepts for managing disturbances in supply networks. In 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET) (pp. 1951-1960). Institute of Electrical and Electronic Engineers IEEE.
Hannola, L ; Ojanen, V ; Toivonen, Sirra ; Tervonen, N ; Kassi, T. / Developing service concepts for managing disturbances in supply networks. 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). Institute of Electrical and Electronic Engineers IEEE, 2013. pp. 1951-1960
@inproceedings{1dd7e4a38a5040eca763736352ebfb28,
title = "Developing service concepts for managing disturbances in supply networks",
abstract = "The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.",
keywords = "service concepts, managing supply chain disturbances, risk analysis",
author = "L Hannola and V Ojanen and Sirra Toivonen and N Tervonen and T Kassi",
note = "Project code: 75634",
year = "2013",
language = "English",
pages = "1951--1960",
booktitle = "2013 Proceedings of PICMET '13",
publisher = "Institute of Electrical and Electronic Engineers IEEE",
address = "United States",

}

Hannola, L, Ojanen, V, Toivonen, S, Tervonen, N & Kassi, T 2013, Developing service concepts for managing disturbances in supply networks. in 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). Institute of Electrical and Electronic Engineers IEEE, pp. 1951-1960, Portland International Conference on Management of Engineering and Technology, PICMET 2013, San Jose, United States, 28/07/13.

Developing service concepts for managing disturbances in supply networks. / Hannola, L; Ojanen, V; Toivonen, Sirra; Tervonen, N; Kassi, T.

2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). Institute of Electrical and Electronic Engineers IEEE, 2013. p. 1951-1960.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Developing service concepts for managing disturbances in supply networks

AU - Hannola, L

AU - Ojanen, V

AU - Toivonen, Sirra

AU - Tervonen, N

AU - Kassi, T

N1 - Project code: 75634

PY - 2013

Y1 - 2013

N2 - The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.

AB - The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.

KW - service concepts

KW - managing supply chain disturbances

KW - risk analysis

M3 - Conference article in proceedings

SP - 1951

EP - 1960

BT - 2013 Proceedings of PICMET '13

PB - Institute of Electrical and Electronic Engineers IEEE

ER -

Hannola L, Ojanen V, Toivonen S, Tervonen N, Kassi T. Developing service concepts for managing disturbances in supply networks. In 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET). Institute of Electrical and Electronic Engineers IEEE. 2013. p. 1951-1960