Developing service concepts for managing disturbances in supply networks

L Hannola, V Ojanen, Sirra Toivonen, N Tervonen, T Kassi

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The objective of this study was to identify new ideas and business opportunities for developing new IT-driven service concepts for managing disturbances and to minimize the risks related to disturbance management in supply chains. The data for this study were collected by arranging an electronic expert session from several perspectives, e.g. those of service and technology providers, logistic solution providers and cargo owners. The new ideas for service concepts were also prioritized according to their impact and feasibility for disturbance management. As the results of the study, altogether 94 ideas and business opportunities were identified for IT-driven services and products related to disturbance management, and the priorization of the ideas highlighted the most significant ones for further service concept development. The most significant service concepts were related especially to the electronic monitoring services for supply chains and deviations, training services, tools for reporting and analyzing disturbances, and calculation services of the cost effects of disturbances.
    Original languageEnglish
    Title of host publication2013 Proceedings of PICMET '13
    Subtitle of host publicationTechnology Management in the IT-Driven Services (PICMET)
    PublisherIEEE Institute of Electrical and Electronic Engineers
    Pages1951-1960
    ISBN (Electronic)978-1-890843-27-4
    Publication statusPublished - 2013
    MoE publication typeA4 Article in a conference publication
    EventPortland International Conference on Management of Engineering and Technology, PICMET 2013: Technology Management in the IT-Driven Services - San Jose Marriott Hotel, San Jose, United States
    Duration: 28 Jul 20131 Aug 2013

    Conference

    ConferencePortland International Conference on Management of Engineering and Technology, PICMET 2013
    Abbreviated titlePICMET '13
    CountryUnited States
    CitySan Jose
    Period28/07/131/08/13

    Keywords

    • service concepts
    • managing supply chain disturbances
    • risk analysis

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  • Cite this

    Hannola, L., Ojanen, V., Toivonen, S., Tervonen, N., & Kassi, T. (2013). Developing service concepts for managing disturbances in supply networks. In 2013 Proceedings of PICMET '13: Technology Management in the IT-Driven Services (PICMET) (pp. 1951-1960). IEEE Institute of Electrical and Electronic Engineers. https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6641659