Development of industrial internet-related asset management services with customers

Toni Ahonen, Tiina Valjakka, Inka Lappalainen, Maaria Nuutinen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    An increasing number of product and service providers aim to gain a competitive advantage through new services enabled by the Industrial Internet. In order to develop and successfully provide Industrial Internet-related services, a company needs to build up related capabilities and construct a strong value proposition in line with real customer needs. This customer and service perspective of the Industrial Internet has so far been rather little studied. Supporting conceptual tools are required. The development of the services relies on how well customers’ business and production environments and management of assets are understood, and therefore this paper proposes a framework that creates necessary new knowledge for the development of new Industrial Internet-related services.
    Original languageEnglish
    Title of host publicationProceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015)
    EditorsKari T. Koskinen, Helena Kortelainen, Jussi Aaltonen, Teuvo Uusitalo, Kari Komonen, Joseph Mathew, Jouko Laitinen
    ISBN (Electronic)978-3-319-27064-7
    ISBN (Print)978-3-319-80065-3
    Publication statusPublished - 1 Jan 2016
    MoE publication typeA4 Article in a conference publication

    Publication series

    SeriesLecture Notes in Mechanical Engineering


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