Development of industrial internet-related asset management services with customers

Toni Ahonen; Tiina Valjakka; Inka Lappalainen; Maaria Nuutinen

doi:10.1007/978-3-319-27064-7_1

Development of industrial internet-related asset management services with customers

Toni Ahonen, Tiina Valjakka, Inka Lappalainen, Maaria Nuutinen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

Abstract

An increasing number of product and service providers aim to gain a competitive advantage through new services enabled by the Industrial Internet. In order to develop and successfully provide Industrial Internet-related services, a company needs to build up related capabilities and construct a strong value proposition in line with real customer needs. This customer and service perspective of the Industrial Internet has so far been rather little studied. Supporting conceptual tools are required. The development of the services relies on how well customers’ business and production environments and management of assets are understood, and therefore this paper proposes a framework that creates necessary new knowledge for the development of new Industrial Internet-related services.

Original language	English
Title of host publication	Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015)
Editors	Kari T. Koskinen, Helena Kortelainen, Jussi Aaltonen, Teuvo Uusitalo, Kari Komonen, Joseph Mathew, Jouko Laitinen
Publisher	Springer
Pages	1-11
ISBN (Electronic)	978-3-319-27064-7
ISBN (Print)	978-3-319-80065-3
DOIs	https://doi.org/10.1007/978-3-319-27064-7_1
Publication status	Published - 1 Jan 2016
MoE publication type	A4 Article in a conference publication

Publication series

Series	Lecture Notes in Mechanical Engineering
ISSN	2195-4356

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/978-3-319-27064-7_1

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Ahonen, T., Valjakka, T., Lappalainen, I., & Nuutinen, M. (2016). Development of industrial internet-related asset management services with customers. In K. T. Koskinen, H. Kortelainen, J. Aaltonen, T. Uusitalo, K. Komonen, J. Mathew, & J. Laitinen (Eds.), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015) (pp. 1-11). Springer. https://doi.org/10.1007/978-3-319-27064-7_1

Ahonen, Toni ; Valjakka, Tiina ; Lappalainen, Inka et al. / Development of industrial internet-related asset management services with customers. Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015). editor / Kari T. Koskinen ; Helena Kortelainen ; Jussi Aaltonen ; Teuvo Uusitalo ; Kari Komonen ; Joseph Mathew ; Jouko Laitinen. Springer, 2016. pp. 1-11 (Lecture Notes in Mechanical Engineering).

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abstract = "An increasing number of product and service providers aim to gain a competitive advantage through new services enabled by the Industrial Internet. In order to develop and successfully provide Industrial Internet-related services, a company needs to build up related capabilities and construct a strong value proposition in line with real customer needs. This customer and service perspective of the Industrial Internet has so far been rather little studied. Supporting conceptual tools are required. The development of the services relies on how well customers{\textquoteright} business and production environments and management of assets are understood, and therefore this paper proposes a framework that creates necessary new knowledge for the development of new Industrial Internet-related services.",

author = "Toni Ahonen and Tiina Valjakka and Inka Lappalainen and Maaria Nuutinen",

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Ahonen, T, Valjakka, T, Lappalainen, I & Nuutinen, M 2016, Development of industrial internet-related asset management services with customers. in KT Koskinen, H Kortelainen, J Aaltonen, T Uusitalo, K Komonen, J Mathew & J Laitinen (eds), Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015). Springer, Lecture Notes in Mechanical Engineering, pp. 1-11. https://doi.org/10.1007/978-3-319-27064-7_1

Development of industrial internet-related asset management services with customers. / Ahonen, Toni; Valjakka, Tiina; Lappalainen, Inka et al.
Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015). ed. / Kari T. Koskinen; Helena Kortelainen; Jussi Aaltonen; Teuvo Uusitalo; Kari Komonen; Joseph Mathew; Jouko Laitinen. Springer, 2016. p. 1-11 (Lecture Notes in Mechanical Engineering).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

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AB - An increasing number of product and service providers aim to gain a competitive advantage through new services enabled by the Industrial Internet. In order to develop and successfully provide Industrial Internet-related services, a company needs to build up related capabilities and construct a strong value proposition in line with real customer needs. This customer and service perspective of the Industrial Internet has so far been rather little studied. Supporting conceptual tools are required. The development of the services relies on how well customers’ business and production environments and management of assets are understood, and therefore this paper proposes a framework that creates necessary new knowledge for the development of new Industrial Internet-related services.

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Ahonen T, Valjakka T, Lappalainen I, Nuutinen M. Development of industrial internet-related asset management services with customers. In Koskinen KT, Kortelainen H, Aaltonen J, Uusitalo T, Komonen K, Mathew J, Laitinen J, editors, Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015). Springer. 2016. p. 1-11. (Lecture Notes in Mechanical Engineering). doi: 10.1007/978-3-319-27064-7_1

Development of industrial internet-related asset management services with customers

Abstract

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UN SDGs

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Proceedings of the 10th World Congress on Engineering Asset Management (WCEAM 2015)

Cite this