TY - BOOK
T1 - Development of knowledge-intensive product-service systems
T2 - Outcomes from the MaintenanceKIBS project
AU - Hanski, Jyri
AU - Kunttu, Susanna
AU - Räikkönen, Minna
AU - Reunanen, Markku
PY - 2012
Y1 - 2012
N2 - Many manufacturing companies are considering the
opportunities which industrial services can offer them
along their core products. The development of services
offers the companies new growth opportunities. The growth
of technology-based knowledge-intensive business services
(KIBS) has been enabled by outsourcing and globalisation,
for instance. Moreover, the profitability of services is
usually higher than the profitability of the other
industrial businesses, and they offer profits throughout
the entire life cycle of the product.
The development of integrated product-service solutions
is not without challenges. Product and service design are
typically accomplished separately in different
organization units. Technical personnel are responsible
for the development of physical products while service
planning is made by the marketing organization.
Consequently services are generally planned afterwards,
causing problems in the compatibility of products and
services. Moreover, in many cases too little attention
has been paid to the business analysis of product-service
systems (PSS), for example, life cycle profit evaluation
or revenue logic assessment of alternative
product-service systems.
In manufacturing companies, the processes related to the
development of products are usually systematic, but the
service development is intuitive and disconnected from
the product development processes. However, the services
offered and developed should be compatible with the
existing product and service portfolio. Customers
increasingly demand solutions from their suppliers that
are comprehensive and fulfil the customer needs.
The development of product-service design processes
enables the companies to design solutions consisting of
the best possible combination of products and services
from the perspective of the customer and the supplier.
The adoption of PSS design helps the companies to take
the services into account when developing products and
vice versa. With the help of the new PSS design methods
the lead-times of the development processes may be
shortened, and better quality solutions achieved when the
specific characteristics of the products and services can
be taken into account as early as possible.
The goal of the MaintenanceKIBS project is to
develop methods for knowledge-intensive service and
product design. For instance, we provide tools and
practices for concurrent design of product and service,
for managing and utilizing information gathered in
different planning phases and for assessing the life
cycle costs and profitability of the alternative
product-service-concepts.
AB - Many manufacturing companies are considering the
opportunities which industrial services can offer them
along their core products. The development of services
offers the companies new growth opportunities. The growth
of technology-based knowledge-intensive business services
(KIBS) has been enabled by outsourcing and globalisation,
for instance. Moreover, the profitability of services is
usually higher than the profitability of the other
industrial businesses, and they offer profits throughout
the entire life cycle of the product.
The development of integrated product-service solutions
is not without challenges. Product and service design are
typically accomplished separately in different
organization units. Technical personnel are responsible
for the development of physical products while service
planning is made by the marketing organization.
Consequently services are generally planned afterwards,
causing problems in the compatibility of products and
services. Moreover, in many cases too little attention
has been paid to the business analysis of product-service
systems (PSS), for example, life cycle profit evaluation
or revenue logic assessment of alternative
product-service systems.
In manufacturing companies, the processes related to the
development of products are usually systematic, but the
service development is intuitive and disconnected from
the product development processes. However, the services
offered and developed should be compatible with the
existing product and service portfolio. Customers
increasingly demand solutions from their suppliers that
are comprehensive and fulfil the customer needs.
The development of product-service design processes
enables the companies to design solutions consisting of
the best possible combination of products and services
from the perspective of the customer and the supplier.
The adoption of PSS design helps the companies to take
the services into account when developing products and
vice versa. With the help of the new PSS design methods
the lead-times of the development processes may be
shortened, and better quality solutions achieved when the
specific characteristics of the products and services can
be taken into account as early as possible.
The goal of the MaintenanceKIBS project is to
develop methods for knowledge-intensive service and
product design. For instance, we provide tools and
practices for concurrent design of product and service,
for managing and utilizing information gathered in
different planning phases and for assessing the life
cycle costs and profitability of the alternative
product-service-concepts.
KW - Maintenance
KW - knowledge-intensive business services (KIBS)
KW - product-service systems (PSS)
M3 - Report
T3 - VTT Technology
BT - Development of knowledge-intensive product-service systems
PB - VTT Technical Research Centre of Finland
CY - Espoo
ER -