Digital asset management service offering as an integrated part of customer's business

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

Large Finnish technology companies had already started developing knowledge-based services long before any widespread discussion of the topics of digitalization or the industrial Internet had appeared. However, one key problem is that the service development has included rather product-centric practices and real integration to customers' processes has not often taken place. While customer's decision-making processes have remained unknown and the real potential of the service offerings underexploited, many companies have also developed ICT solutions from the perspective of bilateral partnerships, neglecting the customers' multi-vendor problematics and needs for integrated solutions. Current paper discusses the challenges of digital asset management service development from the perspective of how these services are connected to the customers' asset management processes and systems. Furthermore, we discuss the needs for finding the optimal development practices, thus finding the balance between long-term visions and rapid experiments and developing the new digital capabilities in-house.
Original languageEnglish
Title of host publicationProceedings of the 2nd Annual SMACC Research Seminar
EditorsJussi Aaltonen, Riikka Virkkunen, Kari T. Koskinen, Risto Kuivanen
PublisherTampere University of Technology
Pages2-4
ISBN (Electronic)978-952-15-4040-0
Publication statusPublished - 2017
MoE publication typeA4 Article in a conference publication
EventAnnual SMACC Research Seminar 2017 - Tampere, Finland
Duration: 7 Nov 20177 Nov 2017
Conference number: 2
http://smacc.fi

Seminar

SeminarAnnual SMACC Research Seminar 2017
CountryFinland
CityTampere
Period7/11/177/11/17
Internet address

Fingerprint

Asset management
Integrated
Service development
Knowledge-based
Management system
World Wide Web
Management process
Decision-making process
Vendors
Integrated solutions
Bilateral
Experiment

Keywords

  • asset management
  • digitalization
  • life cycle services

Cite this

Ahonen, T., Hanski, J., & Valkokari, P. (2017). Digital asset management service offering as an integrated part of customer's business. In J. Aaltonen, R. Virkkunen, K. T. Koskinen, & R. Kuivanen (Eds.), Proceedings of the 2nd Annual SMACC Research Seminar (pp. 2-4). Tampere University of Technology.
Ahonen, Toni ; Hanski, Jyri ; Valkokari, Pasi. / Digital asset management service offering as an integrated part of customer's business. Proceedings of the 2nd Annual SMACC Research Seminar. editor / Jussi Aaltonen ; Riikka Virkkunen ; Kari T. Koskinen ; Risto Kuivanen. Tampere University of Technology, 2017. pp. 2-4
@inproceedings{f67ca77ba53d4664a0a3d4ad9bb32220,
title = "Digital asset management service offering as an integrated part of customer's business",
abstract = "Large Finnish technology companies had already started developing knowledge-based services long before any widespread discussion of the topics of digitalization or the industrial Internet had appeared. However, one key problem is that the service development has included rather product-centric practices and real integration to customers' processes has not often taken place. While customer's decision-making processes have remained unknown and the real potential of the service offerings underexploited, many companies have also developed ICT solutions from the perspective of bilateral partnerships, neglecting the customers' multi-vendor problematics and needs for integrated solutions. Current paper discusses the challenges of digital asset management service development from the perspective of how these services are connected to the customers' asset management processes and systems. Furthermore, we discuss the needs for finding the optimal development practices, thus finding the balance between long-term visions and rapid experiments and developing the new digital capabilities in-house.",
keywords = "asset management, digitalization, life cycle services",
author = "Toni Ahonen and Jyri Hanski and Pasi Valkokari",
note = "Project code: 111765",
year = "2017",
language = "English",
pages = "2--4",
editor = "Jussi Aaltonen and Riikka Virkkunen and Koskinen, {Kari T.} and Risto Kuivanen",
booktitle = "Proceedings of the 2nd Annual SMACC Research Seminar",
publisher = "Tampere University of Technology",
address = "Finland",

}

Ahonen, T, Hanski, J & Valkokari, P 2017, Digital asset management service offering as an integrated part of customer's business. in J Aaltonen, R Virkkunen, KT Koskinen & R Kuivanen (eds), Proceedings of the 2nd Annual SMACC Research Seminar. Tampere University of Technology, pp. 2-4, Annual SMACC Research Seminar 2017, Tampere, Finland, 7/11/17.

Digital asset management service offering as an integrated part of customer's business. / Ahonen, Toni; Hanski, Jyri; Valkokari, Pasi.

Proceedings of the 2nd Annual SMACC Research Seminar. ed. / Jussi Aaltonen; Riikka Virkkunen; Kari T. Koskinen; Risto Kuivanen. Tampere University of Technology, 2017. p. 2-4.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

TY - GEN

T1 - Digital asset management service offering as an integrated part of customer's business

AU - Ahonen, Toni

AU - Hanski, Jyri

AU - Valkokari, Pasi

N1 - Project code: 111765

PY - 2017

Y1 - 2017

N2 - Large Finnish technology companies had already started developing knowledge-based services long before any widespread discussion of the topics of digitalization or the industrial Internet had appeared. However, one key problem is that the service development has included rather product-centric practices and real integration to customers' processes has not often taken place. While customer's decision-making processes have remained unknown and the real potential of the service offerings underexploited, many companies have also developed ICT solutions from the perspective of bilateral partnerships, neglecting the customers' multi-vendor problematics and needs for integrated solutions. Current paper discusses the challenges of digital asset management service development from the perspective of how these services are connected to the customers' asset management processes and systems. Furthermore, we discuss the needs for finding the optimal development practices, thus finding the balance between long-term visions and rapid experiments and developing the new digital capabilities in-house.

AB - Large Finnish technology companies had already started developing knowledge-based services long before any widespread discussion of the topics of digitalization or the industrial Internet had appeared. However, one key problem is that the service development has included rather product-centric practices and real integration to customers' processes has not often taken place. While customer's decision-making processes have remained unknown and the real potential of the service offerings underexploited, many companies have also developed ICT solutions from the perspective of bilateral partnerships, neglecting the customers' multi-vendor problematics and needs for integrated solutions. Current paper discusses the challenges of digital asset management service development from the perspective of how these services are connected to the customers' asset management processes and systems. Furthermore, we discuss the needs for finding the optimal development practices, thus finding the balance between long-term visions and rapid experiments and developing the new digital capabilities in-house.

KW - asset management

KW - digitalization

KW - life cycle services

M3 - Conference article in proceedings

SP - 2

EP - 4

BT - Proceedings of the 2nd Annual SMACC Research Seminar

A2 - Aaltonen, Jussi

A2 - Virkkunen, Riikka

A2 - Koskinen, Kari T.

A2 - Kuivanen, Risto

PB - Tampere University of Technology

ER -

Ahonen T, Hanski J, Valkokari P. Digital asset management service offering as an integrated part of customer's business. In Aaltonen J, Virkkunen R, Koskinen KT, Kuivanen R, editors, Proceedings of the 2nd Annual SMACC Research Seminar. Tampere University of Technology. 2017. p. 2-4