Abstract
Large Finnish technology companies had already started
developing knowledge-based services long before any
widespread discussion of the topics of digitalization or
the industrial Internet had appeared. However, one key
problem is that the service development has included
rather product-centric practices and real integration to
customers' processes has not often taken place. While
customer's decision-making processes have remained
unknown and the real potential of the service offerings
underexploited, many companies have also developed ICT
solutions from the perspective of bilateral partnerships,
neglecting the customers' multi-vendor problematics and
needs for integrated solutions. Current paper discusses
the challenges of digital asset management service
development from the perspective of how these services
are connected to the customers' asset management
processes and systems. Furthermore, we discuss the needs
for finding the optimal development practices, thus
finding the balance between long-term visions and rapid
experiments and developing the new digital capabilities
in-house.
Original language | English |
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Title of host publication | Proceedings of the 2nd Annual SMACC Research Seminar |
Editors | Jussi Aaltonen, Riikka Virkkunen, Kari T. Koskinen, Risto Kuivanen |
Publisher | Tampere University of Technology |
Pages | 2-4 |
ISBN (Electronic) | 978-952-15-4040-0 |
Publication status | Published - 2017 |
MoE publication type | A4 Article in a conference publication |
Event | 2nd Annual SMACC Research Seminar 2017 - Tampere, Finland Duration: 7 Nov 2017 → 7 Nov 2017 Conference number: 2 http://smacc.fi |
Seminar
Seminar | 2nd Annual SMACC Research Seminar 2017 |
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Country/Territory | Finland |
City | Tampere |
Period | 7/11/17 → 7/11/17 |
Internet address |
Keywords
- asset management
- digitalization
- life cycle services