Digital asset management service offering as an integrated part of customer's business

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Large Finnish technology companies had already started developing knowledge-based services long before any widespread discussion of the topics of digitalization or the industrial Internet had appeared. However, one key problem is that the service development has included rather product-centric practices and real integration to customers' processes has not often taken place. While customer's decision-making processes have remained unknown and the real potential of the service offerings underexploited, many companies have also developed ICT solutions from the perspective of bilateral partnerships, neglecting the customers' multi-vendor problematics and needs for integrated solutions. Current paper discusses the challenges of digital asset management service development from the perspective of how these services are connected to the customers' asset management processes and systems. Furthermore, we discuss the needs for finding the optimal development practices, thus finding the balance between long-term visions and rapid experiments and developing the new digital capabilities in-house.
    Original languageEnglish
    Title of host publicationProceedings of the 2nd Annual SMACC Research Seminar
    EditorsJussi Aaltonen, Riikka Virkkunen, Kari T. Koskinen, Risto Kuivanen
    PublisherTampere University of Technology
    ISBN (Electronic)978-952-15-4040-0
    Publication statusPublished - 2017
    MoE publication typeA4 Article in a conference publication
    Event2nd Annual SMACC Research Seminar 2017 - Tampere, Finland
    Duration: 7 Nov 20177 Nov 2017
    Conference number: 2


    Seminar2nd Annual SMACC Research Seminar 2017
    Internet address


    • asset management
    • digitalization
    • life cycle services


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