Digital tools to support knowledge sharing and cooperation in high-investment product-services

Susanna Aromaa, Simo Pekka Leino, Arcadio Reyes-Lecuona, Nikos Frangakis, Jonatan Berglund, Tim Bosch, Gu van Rhijn, Göran Granholm

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    2 Citations (Scopus)


    The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union Use-it-Wisely project and summaries demonstration results from the project. Six cluster cases from different industry sectors (energy, machinery, space, office workplace, vehicles, and shipbuilding) were developing their tools and processes during the project. Based on the demonstration evaluations, it seems that the Use-it-Wisely project has enabled companies to improve their product-services by using interactive collaborative environments and new business models. Participants that took part in the demonstrations felt that the new approach makes users’ work easier, provides competitive advantage, facilitates knowledge sharing and decision making, extends the efficient lifecycle of existing machinery and supports sustainable development.

    Original languageEnglish
    Title of host publicationAdvances in Ergonomics of Manufacturing
    Subtitle of host publicationManaging the Enterprise of the Future - Proceedings of the AHFE 2017 International Conference on Human Aspects of Advanced Manufacturing
    Number of pages12
    ISBN (Electronic)978-3-319-60474-9
    ISBN (Print)978-3-319-60473-2
    Publication statusPublished - 1 Jan 2018
    MoE publication typeA4 Article in a conference publication
    EventInternational Conference on Applied Human Factors and Ergonomics: International Conference on Human Factors, Software, and Systems Engineering - Los Angeles, United States
    Duration: 17 Jul 201721 Jul 2017
    Conference number: 8

    Publication series

    SeriesAdvances in Intelligent Systems and Computing


    ConferenceInternational Conference on Applied Human Factors and Ergonomics
    Abbreviated titleAHFE 2017
    Country/TerritoryUnited States
    CityLos Angeles


    • Cooperation
    • Knowledge sharing
    • Manufacturing
    • Product-service system


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