Digital Transformation in Border Checks: Mapping Border Guard Training in Automated Processes

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Automated border control represents one area in the digital transformation of border control. It is gradually becoming a commonplace particularly at air borders, where the concept of self-service has had the strongest business case also in other steps of the passenger’s journey, such as check-in or baggage drop. Besides providing a means to enhance efficiency and security in passenger clearing processes, the new technology significantly reshapes current ways of conducting border checks from employee perspective. Successfull implementation of automated border check technologies thus demands border organizations to equip their workforce with new skills and remodel existing ones. This paper presents a preliminary analysis on current technology training of border guards and assesses its effects on how the new technology is received among employees at the frontline. The results are based on field studies conducted in five EU member states. The study loosely applies a Technology Training Model that extends traditional Technology Acceptance Model by incorporating training as an additional variable to explain employee intention to use new technology.
    Original languageEnglish
    Title of host publicationProceedings - 2018 European Intelligence and Security Informatics Conference, EISIC 2018
    EditorsJoel Brynielsson
    PublisherIEEE Institute of Electrical and Electronic Engineers
    Pages61-64
    Number of pages4
    ISBN (Electronic)978-1-5386-9400-8
    ISBN (Print)978-1-5386-9401-5
    DOIs
    Publication statusPublished - 24 Oct 2018
    MoE publication typeA4 Article in a conference publication
    EventEuropean Intelligence and Security Informatics Conference, EISIC 2018: The Premier European Conference on Counterterrorism and Criminology - Blekinge Institute of Technology, Karlskrona, Sweden
    Duration: 24 Oct 201825 Oct 2018
    http://www.eisic.eu

    Conference

    ConferenceEuropean Intelligence and Security Informatics Conference, EISIC 2018
    Abbreviated titleEISIC 2018
    CountrySweden
    CityKarlskrona
    Period24/10/1825/10/18
    Internet address

    Keywords

    • automated border control
    • technology training
    • digital transformation
    • technology acceptance

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