Digitalization boosting novel digital services for consumers

Kaisa Vehmas, Mari Ervasti, Maarit Tihinen, Aino Mensonen

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    Digitalization has changed the world. The digital revolution has promoted the Internet, and more recently mobile network infrastructure, as the technological backbone of our society. Digital technologies have become more integrated across all sectors of our economy and society, and create novel possibilities for economic growth. Today, customers are more and more interested in value-added services, compared to the basic products of the past. Novel digital services, as well as the use of mobile services, has increased both at-work and during free time. However, it is important to understand the needs and expectations of the end users and develop future services with them. This paper focuses on pointing out the importance of user involvement and co-design in digital service development and providing insights on transformation caused by the digital revolution. Experiences and effects of user involvement and co-design are introduced with details via two case studies from the traditional retail domain.
    Original languageEnglish
    Pages (from-to)80-92
    JournalACSIJ Advances in Computer Science
    Volume4
    Issue number4
    Publication statusPublished - 2015
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    Wireless networks
    Internet
    Economics

    Keywords

    • digital services
    • digitalization
    • user involvement
    • co-design
    • retail

    Cite this

    @article{c43393fae45b4ca2bf17520d51cbe626,
    title = "Digitalization boosting novel digital services for consumers",
    abstract = "Digitalization has changed the world. The digital revolution has promoted the Internet, and more recently mobile network infrastructure, as the technological backbone of our society. Digital technologies have become more integrated across all sectors of our economy and society, and create novel possibilities for economic growth. Today, customers are more and more interested in value-added services, compared to the basic products of the past. Novel digital services, as well as the use of mobile services, has increased both at-work and during free time. However, it is important to understand the needs and expectations of the end users and develop future services with them. This paper focuses on pointing out the importance of user involvement and co-design in digital service development and providing insights on transformation caused by the digital revolution. Experiences and effects of user involvement and co-design are introduced with details via two case studies from the traditional retail domain.",
    keywords = "digital services, digitalization, user involvement, co-design, retail",
    author = "Kaisa Vehmas and Mari Ervasti and Maarit Tihinen and Aino Mensonen",
    note = "Project code: 100795",
    year = "2015",
    language = "English",
    volume = "4",
    pages = "80--92",
    journal = "ACSIJ Advances in Computer Science",
    issn = "2322-5157",
    number = "4",

    }

    Digitalization boosting novel digital services for consumers. / Vehmas, Kaisa; Ervasti, Mari; Tihinen, Maarit; Mensonen, Aino.

    In: ACSIJ Advances in Computer Science, Vol. 4, No. 4, 2015, p. 80-92.

    Research output: Contribution to journalArticleScientificpeer-review

    TY - JOUR

    T1 - Digitalization boosting novel digital services for consumers

    AU - Vehmas, Kaisa

    AU - Ervasti, Mari

    AU - Tihinen, Maarit

    AU - Mensonen, Aino

    N1 - Project code: 100795

    PY - 2015

    Y1 - 2015

    N2 - Digitalization has changed the world. The digital revolution has promoted the Internet, and more recently mobile network infrastructure, as the technological backbone of our society. Digital technologies have become more integrated across all sectors of our economy and society, and create novel possibilities for economic growth. Today, customers are more and more interested in value-added services, compared to the basic products of the past. Novel digital services, as well as the use of mobile services, has increased both at-work and during free time. However, it is important to understand the needs and expectations of the end users and develop future services with them. This paper focuses on pointing out the importance of user involvement and co-design in digital service development and providing insights on transformation caused by the digital revolution. Experiences and effects of user involvement and co-design are introduced with details via two case studies from the traditional retail domain.

    AB - Digitalization has changed the world. The digital revolution has promoted the Internet, and more recently mobile network infrastructure, as the technological backbone of our society. Digital technologies have become more integrated across all sectors of our economy and society, and create novel possibilities for economic growth. Today, customers are more and more interested in value-added services, compared to the basic products of the past. Novel digital services, as well as the use of mobile services, has increased both at-work and during free time. However, it is important to understand the needs and expectations of the end users and develop future services with them. This paper focuses on pointing out the importance of user involvement and co-design in digital service development and providing insights on transformation caused by the digital revolution. Experiences and effects of user involvement and co-design are introduced with details via two case studies from the traditional retail domain.

    KW - digital services

    KW - digitalization

    KW - user involvement

    KW - co-design

    KW - retail

    M3 - Article

    VL - 4

    SP - 80

    EP - 92

    JO - ACSIJ Advances in Computer Science

    JF - ACSIJ Advances in Computer Science

    SN - 2322-5157

    IS - 4

    ER -