Distributed Agile Development: A Case Study of Customer Communication Challenges

Mikko Korkala, Minna Pikkarainen, Kieran Conboy

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

19 Citations (Scopus)

Abstract

The highly collaborative nature of software development emphasizes the importance of efficient communication. Agile methodologies further accentuate its importance. The importance of communication is further exacerbated in distributed environments due to temporal, geographical and cultural distances. Despite this, little is known about communication in distributed agile development. This results from the case study described in this paper suggest that the efficiency of customer communication is dependent on the nature of the actual customer relationship and the organizational policies. Weak customer relationship and deliberate information hiding may result in inefficient communication and reduced efficiency of the communication media. Thus, in order to enable meaningful communication, establishing an efficient customer relationship can be considered paramount.
Original languageEnglish
Title of host publicationAgile Processes in Software Engineering and Extreme Programming. XP 2009
PublisherSpringer
Pages161-167
ISBN (Electronic)978-3-642-01853-4
ISBN (Print)978-3-642-01852-7
DOIs
Publication statusPublished - 2009
MoE publication typeA4 Article in a conference publication
Event10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009 - Sardinia, Italy
Duration: 25 May 200929 May 2009

Publication series

SeriesLecture Notes in Business Information Processing
Volume31
ISSN1865-1348

Conference

Conference10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009
Abbreviated titleXP
CountryItaly
CitySardinia
Period25/05/0929/05/09

Fingerprint

Communication
Software engineering

Keywords

  • Agile software development
  • customer communication

Cite this

Korkala, M., Pikkarainen, M., & Conboy, K. (2009). Distributed Agile Development: A Case Study of Customer Communication Challenges. In Agile Processes in Software Engineering and Extreme Programming. XP 2009 (pp. 161-167). Springer. Lecture Notes in Business Information Processing, Vol.. 31 https://doi.org/10.1007/978-3-642-01853-4_21
Korkala, Mikko ; Pikkarainen, Minna ; Conboy, Kieran. / Distributed Agile Development : A Case Study of Customer Communication Challenges. Agile Processes in Software Engineering and Extreme Programming. XP 2009. Springer, 2009. pp. 161-167 (Lecture Notes in Business Information Processing, Vol. 31).
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Korkala, M, Pikkarainen, M & Conboy, K 2009, Distributed Agile Development: A Case Study of Customer Communication Challenges. in Agile Processes in Software Engineering and Extreme Programming. XP 2009. Springer, Lecture Notes in Business Information Processing, vol. 31, pp. 161-167, 10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009, Sardinia, Italy, 25/05/09. https://doi.org/10.1007/978-3-642-01853-4_21

Distributed Agile Development : A Case Study of Customer Communication Challenges. / Korkala, Mikko; Pikkarainen, Minna; Conboy, Kieran.

Agile Processes in Software Engineering and Extreme Programming. XP 2009. Springer, 2009. p. 161-167 (Lecture Notes in Business Information Processing, Vol. 31).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AU - Korkala, Mikko

AU - Pikkarainen, Minna

AU - Conboy, Kieran

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N2 - The highly collaborative nature of software development emphasizes the importance of efficient communication. Agile methodologies further accentuate its importance. The importance of communication is further exacerbated in distributed environments due to temporal, geographical and cultural distances. Despite this, little is known about communication in distributed agile development. This results from the case study described in this paper suggest that the efficiency of customer communication is dependent on the nature of the actual customer relationship and the organizational policies. Weak customer relationship and deliberate information hiding may result in inefficient communication and reduced efficiency of the communication media. Thus, in order to enable meaningful communication, establishing an efficient customer relationship can be considered paramount.

AB - The highly collaborative nature of software development emphasizes the importance of efficient communication. Agile methodologies further accentuate its importance. The importance of communication is further exacerbated in distributed environments due to temporal, geographical and cultural distances. Despite this, little is known about communication in distributed agile development. This results from the case study described in this paper suggest that the efficiency of customer communication is dependent on the nature of the actual customer relationship and the organizational policies. Weak customer relationship and deliberate information hiding may result in inefficient communication and reduced efficiency of the communication media. Thus, in order to enable meaningful communication, establishing an efficient customer relationship can be considered paramount.

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Korkala M, Pikkarainen M, Conboy K. Distributed Agile Development: A Case Study of Customer Communication Challenges. In Agile Processes in Software Engineering and Extreme Programming. XP 2009. Springer. 2009. p. 161-167. (Lecture Notes in Business Information Processing, Vol. 31). https://doi.org/10.1007/978-3-642-01853-4_21