Distributed Agile Development: A Case Study of Customer Communication Challenges

Mikko Korkala, Minna Pikkarainen, Kieran Conboy

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    20 Citations (Scopus)

    Abstract

    The highly collaborative nature of software development emphasizes the importance of efficient communication. Agile methodologies further accentuate its importance. The importance of communication is further exacerbated in distributed environments due to temporal, geographical and cultural distances. Despite this, little is known about communication in distributed agile development. This results from the case study described in this paper suggest that the efficiency of customer communication is dependent on the nature of the actual customer relationship and the organizational policies. Weak customer relationship and deliberate information hiding may result in inefficient communication and reduced efficiency of the communication media. Thus, in order to enable meaningful communication, establishing an efficient customer relationship can be considered paramount.
    Original languageEnglish
    Title of host publicationAgile Processes in Software Engineering and Extreme Programming. XP 2009
    PublisherSpringer
    Pages161-167
    ISBN (Electronic)978-3-642-01853-4
    ISBN (Print)978-3-642-01852-7
    DOIs
    Publication statusPublished - 2009
    MoE publication typeA4 Article in a conference publication
    Event10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009 - Sardinia, Italy
    Duration: 25 May 200929 May 2009

    Publication series

    SeriesLecture Notes in Business Information Processing
    Volume31
    ISSN1865-1348

    Conference

    Conference10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009
    Abbreviated titleXP
    CountryItaly
    CitySardinia
    Period25/05/0929/05/09

    Keywords

    • Agile software development
    • customer communication

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  • Cite this

    Korkala, M., Pikkarainen, M., & Conboy, K. (2009). Distributed Agile Development: A Case Study of Customer Communication Challenges. In Agile Processes in Software Engineering and Extreme Programming. XP 2009 (pp. 161-167). Springer. Lecture Notes in Business Information Processing, Vol.. 31 https://doi.org/10.1007/978-3-642-01853-4_21