The highly collaborative nature of software development emphasizes the
importance of efficient communication. Agile methodologies further accentuate
its importance. The importance of communication is further exacerbated in
distributed environments due to temporal, geographical and cultural distances.
Despite this, little is known about communication in distributed agile
development. This results from the case study described in this paper suggest
that the efficiency of customer communication is dependent on the nature of
the actual customer relationship and the organizational policies. Weak
customer relationship and deliberate information hiding may result in
inefficient communication and reduced efficiency of the communication media.
Thus, in order to enable meaningful communication, establishing an efficient
customer relationship can be considered paramount.
|Series||Lecture Notes in Business Information Processing|
|Conference||10th International Conference on Agile Processes in Software Engineering and Extreme Programming, XP 2009|
|Period||25/05/09 → 29/05/09|
- Agile software development
- customer communication