Abstract
Service systems are dynamic configurations of people, technologies, organizations and shared information that create and deliver value to customers, providers and other stakeholders. This paper analyzes the meaning of individuals and team diversity in the service system value creation and organization performance. This paper is based on the literature and practical findings.
Original language | English |
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Title of host publication | POMS 26th Annual Conference |
Publisher | Production & Operations Management Society |
Number of pages | 5 |
ISBN (Print) | 978-0-692-40828-5 |
Publication status | Published - 2015 |
MoE publication type | A4 Article in a conference publication |
Event | 26th Annual Production and Operations Management Society Conference, POMS 2015 - Washington, United States Duration: 7 May 2015 → 11 May 2015 Conference number: 26 https://www.pomsmeetings.org/eventsnet/?pr=1&ev=60 (POMS 2015 Annual Conference) |
Conference
Conference | 26th Annual Production and Operations Management Society Conference, POMS 2015 |
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Abbreviated title | POMS 2015 |
Country/Territory | United States |
City | Washington |
Period | 7/05/15 → 11/05/15 |
Internet address |
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Keywords
- service system
- value creation
- diversity