Diversity of individuals and teams in the service system value creation

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Service systems are dynamic configurations of people, technologies, organizations and shared information that create and deliver value to customers, providers and other stakeholders. This paper analyzes the meaning of individuals and team diversity in the service system value creation and organization performance. This paper is based on the literature and practical findings.
    Original languageEnglish
    Title of host publicationPOMS 26th Annual Conference
    PublisherProduction and Operations Management Society
    Number of pages5
    ISBN (Print)978-0-692-40828-5
    Publication statusPublished - 2015
    MoE publication typeA4 Article in a conference publication
    Event26th Annual Production and Operations Management Society Conference, POMS 2015 - Washington, United States
    Duration: 7 May 201511 May 2015
    Conference number: 26
    https://www.pomsmeetings.org/eventsnet/?pr=1&ev=60 (POMS 2015 Annual Conference)

    Conference

    Conference26th Annual Production and Operations Management Society Conference, POMS 2015
    Abbreviated titlePOMS 2015
    CountryUnited States
    CityWashington
    Period7/05/1511/05/15
    Internet address

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    Keywords

    • service system
    • value creation
    • diversity

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