Dynamic model of electronic invoicing adoption

Tero Jokinen, Heikki Nikali, Peter Ylén

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review


    Traditional paper invoicing is in the process of being replaced for the major part by electronic invoicing, as it is comparatively outdated. Considering the advantages of electronic invoicing the adoption rate of the service has been surprisingly slow among billers and their customers in Finland. Nevertheless, as more and more companies and consumers adopt electronic invoicing, service providers compete for market shares. The service provider that comprehends and makes the best use of the features of the market's dynamics has an advantage over its competitors. We used system dynamics modelling to understand the dynamics of electronic invoicing adoption in Finland.
    Original languageEnglish
    Title of host publicationVTT Symposium on Service Innovation
    Place of PublicationEspoo
    PublisherVTT Technical Research Centre of Finland
    Publication statusPublished - 2011
    MoE publication typeA4 Article in a conference publication
    EventVTT Symposium on Service Innovation - Espoo, Finland
    Duration: 18 Aug 201118 Aug 2011

    Publication series

    SeriesVTT Symposium


    ConferenceVTT Symposium on Service Innovation


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