This article presents a system dynamics simulation model built to study the effects of office building renovations, energy class upgrades, and comfort services. These effects are important to the real estate owner and have an essential impact on the satisfaction of the customer organization renting the office space. Decision-making in real life is often short-sighted, either because of the wrong incentives or because of faulty mental models people have. The proof of concept simulation model shows the value of the system dynamics modelling approach in facilitating communication between different stakeholders and evaluating different policies.
|Title of host publication||VTT Symposium on Service Innovation|
|Place of Publication||Espoo|
|Publisher||VTT Technical Research Centre of Finland|
|Publication status||Published - 2011|
|MoE publication type||A4 Article in a conference publication|
Ruutu, S. (2011). Dynamic simulation of real estate repair and comfort services. In VTT Symposium on Service Innovation (pp. 242-251). VTT Technical Research Centre of Finland. VTT Symposium, No. 271 http://www.vtt.fi/inf/pdf/symposiums/2011/S271.pdf