This article presents a system dynamics simulation model
built to study the effects of
office building renovations, energy class upgrades, and
comfort services. These effects
are important to the real estate owner and have an
essential impact on the satisfaction of
the customer organization renting the office space.
Decision-making in real life is often
short-sighted, either because of the wrong incentives or
because of faulty mental models
people have. The proof of concept simulation model shows
the value of the system dynamics
modelling approach in facilitating communication between
different stakeholders
and evaluating different policies.
| Original language | English |
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| Title of host publication | VTT Symposium on Service Innovation |
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| Place of Publication | Espoo |
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| Publisher | VTT Technical Research Centre of Finland |
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| Pages | 242-251 |
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| Publication status | Published - 2011 |
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| MoE publication type | A4 Article in a conference publication |
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| Series | VTT Symposium |
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| Number | 271 |
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| ISSN | 0357-9387 |
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