eCall receiving: The PSAP operator user experience

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

    Abstract

    The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators
    Original languageEnglish
    Title of host publication19th ITS World Congress
    Number of pages6
    Publication statusPublished - 2012
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event19th Intelligent Transport Systems World Congress, ITS 2012 - Vienna, Austria
    Duration: 22 Oct 201226 Oct 2012
    Conference number: 19

    Conference

    Conference19th Intelligent Transport Systems World Congress, ITS 2012
    Abbreviated titleITS 2012
    CountryAustria
    CityVienna
    Period22/10/1226/10/12

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    Risk analysis

    Keywords

    • eCall
    • PSAP operator
    • usability evaluation
    • user experience

    Cite this

    Tarkiainen, M., Kulju, M., & Aaltonen, J. (2012). eCall receiving: The PSAP operator user experience. In 19th ITS World Congress
    @inproceedings{4795fd6042d74df28aab2f9e48797d05,
    title = "eCall receiving: The PSAP operator user experience",
    abstract = "The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators",
    keywords = "eCall, PSAP operator, usability evaluation, user experience",
    author = "Mikko Tarkiainen and Minna Kulju and J. Aaltonen",
    note = "Project code: 23380",
    year = "2012",
    language = "English",
    booktitle = "19th ITS World Congress",

    }

    Tarkiainen, M, Kulju, M & Aaltonen, J 2012, eCall receiving: The PSAP operator user experience. in 19th ITS World Congress. 19th Intelligent Transport Systems World Congress, ITS 2012, Vienna, Austria, 22/10/12.

    eCall receiving : The PSAP operator user experience. / Tarkiainen, Mikko; Kulju, Minna; Aaltonen, J.

    19th ITS World Congress. 2012.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

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    AU - Kulju, Minna

    AU - Aaltonen, J.

    N1 - Project code: 23380

    PY - 2012

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    N2 - The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators

    AB - The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators

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    KW - usability evaluation

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    M3 - Conference article in proceedings

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    ER -

    Tarkiainen M, Kulju M, Aaltonen J. eCall receiving: The PSAP operator user experience. In 19th ITS World Congress. 2012