Abstract
The development of eCall is moving towards deployment but
there have been very little
discussion from the PSAP operator perspective. As a part
of TeleFOT project a detailed test
was conducted to gather the first impression of a PSAP
operator about eCall receiving and
handling. The study focused the time frame from the
receiving of an eCall to the PSAP
system until the risk analysis was done by the operator.
The results provide new insight into
the deployment eCall in PSAPs and designing of eCall
specific training for the operators
| Original language | English |
|---|---|
| Title of host publication | 19th ITS World Congress |
| Number of pages | 6 |
| Publication status | Published - 2012 |
| MoE publication type | B3 Non-refereed article in conference proceedings |
| Event | 19th Intelligent Transport Systems World Congress, ITS 2012 - Vienna, Austria Duration: 22 Oct 2012 → 26 Oct 2012 Conference number: 19 |
Conference
| Conference | 19th Intelligent Transport Systems World Congress, ITS 2012 |
|---|---|
| Abbreviated title | ITS 2012 |
| Country/Territory | Austria |
| City | Vienna |
| Period | 22/10/12 → 26/10/12 |
Keywords
- eCall
- PSAP operator
- usability evaluation
- user experience