eCall receiving: The PSAP operator user experience

Mikko Tarkiainen, Minna Kulju, Jukka Aaltonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


    The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators
    Original languageEnglish
    Title of host publication19th ITS World Congress
    Number of pages6
    Publication statusPublished - 2012
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event19th Intelligent Transport Systems World Congress, ITS 2012 - Vienna, Austria
    Duration: 22 Oct 201226 Oct 2012
    Conference number: 19


    Conference19th Intelligent Transport Systems World Congress, ITS 2012
    Abbreviated titleITS 2012


    • eCall
    • PSAP operator
    • usability evaluation
    • user experience


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