eCall receiving: The PSAP operator user experience

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Abstract

The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators
Original languageEnglish
Title of host publication19th ITS World Congress
Number of pages6
Publication statusPublished - 2012
MoE publication typeB3 Non-refereed article in conference proceedings
Event19th Intelligent Transport Systems World Congress, ITS 2012 - Vienna, Austria
Duration: 22 Oct 201226 Oct 2012
Conference number: 19

Conference

Conference19th Intelligent Transport Systems World Congress, ITS 2012
Abbreviated titleITS 2012
CountryAustria
CityVienna
Period22/10/1226/10/12

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Risk analysis

Keywords

  • eCall
  • PSAP operator
  • usability evaluation
  • user experience

Cite this

Tarkiainen, M., Kulju, M., & Aaltonen, J. (2012). eCall receiving: The PSAP operator user experience. In 19th ITS World Congress
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title = "eCall receiving: The PSAP operator user experience",
abstract = "The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators",
keywords = "eCall, PSAP operator, usability evaluation, user experience",
author = "Mikko Tarkiainen and Minna Kulju and J. Aaltonen",
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language = "English",
booktitle = "19th ITS World Congress",

}

Tarkiainen, M, Kulju, M & Aaltonen, J 2012, eCall receiving: The PSAP operator user experience. in 19th ITS World Congress. 19th Intelligent Transport Systems World Congress, ITS 2012, Vienna, Austria, 22/10/12.

eCall receiving : The PSAP operator user experience. / Tarkiainen, Mikko; Kulju, Minna; Aaltonen, J.

19th ITS World Congress. 2012.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

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AU - Tarkiainen, Mikko

AU - Kulju, Minna

AU - Aaltonen, J.

N1 - Project code: 23380

PY - 2012

Y1 - 2012

N2 - The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators

AB - The development of eCall is moving towards deployment but there have been very little discussion from the PSAP operator perspective. As a part of TeleFOT project a detailed test was conducted to gather the first impression of a PSAP operator about eCall receiving and handling. The study focused the time frame from the receiving of an eCall to the PSAP system until the risk analysis was done by the operator. The results provide new insight into the deployment eCall in PSAPs and designing of eCall specific training for the operators

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KW - PSAP operator

KW - usability evaluation

KW - user experience

M3 - Conference article in proceedings

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Tarkiainen M, Kulju M, Aaltonen J. eCall receiving: The PSAP operator user experience. In 19th ITS World Congress. 2012