Emergence of innovations in services

Marja Toivonen, Tiina Tuominen

Research output: Contribution to journalArticleScientificpeer-review

332 Citations (Scopus)


Along with the 'servicisation' of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical analysis supplemented with findings from two empirical case studies. The theories examined are multi-disciplinary including general service theories, general innovation theories and theories linked to new service development and innovation management. The empirical studies have been carried out in Finland in the fields of real estate and construction services and of knowledge-intensive business services.

Original languageEnglish
Pages (from-to)887-902
Number of pages16
JournalService Industries Journal
Issue number7
Publication statusPublished - 2009
MoE publication typeA1 Journal article-refereed


  • A definition of service innovation
  • Classifications of service innovations
  • Service innovation process
  • Service innovations
  • The Schumpeterian perspective


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