Emergence of innovations in services

Marja Toivonen; Tiina Tuominen

doi:10.1080/02642060902749492

Emergence of innovations in services

Marja Toivonen, Tiina Tuominen

Not published at VTT

Helsinki University of Technology

Research output: Contribution to journal › Article › Scientific › peer-review

310 Citations (Scopus)

Abstract

Along with the 'servicisation' of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical analysis supplemented with findings from two empirical case studies. The theories examined are multi-disciplinary including general service theories, general innovation theories and theories linked to new service development and innovation management. The empirical studies have been carried out in Finland in the fields of real estate and construction services and of knowledge-intensive business services.

Original language	English
Pages (from-to)	887-902
Number of pages	16
Journal	Service Industries Journal
Volume	29
Issue number	7
DOIs	https://doi.org/10.1080/02642060902749492
Publication status	Published - 2009
MoE publication type	A1 Journal article-refereed

Keywords

A definition of service innovation
Classifications of service innovations
Service innovation process
Service innovations
The Schumpeterian perspective

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10.1080/02642060902749492

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Emergence of innovations in services

Abstract

Keywords

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Emergence of Innovations in Services’, Service Industries Journal, 29 (7), July, 887–902

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