Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

Eija Kaasinen; Susanna Aromaa; Päivi Heikkilä; Marja Liinasuo

doi:10.1007/978-3-030-30000-5_75

Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

Eija Kaasinen^*, Susanna Aromaa, Päivi Heikkilä, Marja Liinasuo

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

11 Citations (Scopus)

Abstract

Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

Original language	English
Title of host publication	Advances in Production Management Systems
Subtitle of host publication	Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings
Editors	Farhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis
Publisher	Springer
Pages	615-623
ISBN (Electronic)	978-3-030-30000-5
ISBN (Print)	978-3-030-29999-6
DOIs	https://doi.org/10.1007/978-3-030-30000-5_75
Publication status	Published - 2019
MoE publication type	A4 Article in a conference publication
Event	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019 - Austin, United States Duration: 1 Sept 2019 → 5 Sept 2019

Publication series

Series	IFIP Advances in Information and Communication Technology
Volume	566
ISSN	1868-4238

Conference

Conference	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019
Country/Territory	United States
City	Austin
Period	1/09/19 → 5/09/19

Funding

This research was funded under the European Commission's H2020 framework programme in the project Factory2Fit Empowering and Participatory Adaptation of Factory Automation to Fit for Workers (Grant agreement 723277).

Keywords

Impact assessment
Operator 4.0
User acceptance
User experience
User study

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-030-30000-5_75

Cite this

Kaasinen, E., Aromaa, S., Heikkilä, P., & Liinasuo, M. (2019). Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. In F. Ameri, K. E. Stecke, G. von Cieminski, & D. Kiritsis (Eds.), Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings (pp. 615-623). Springer. https://doi.org/10.1007/978-3-030-30000-5_75

Kaasinen, Eija ; Aromaa, Susanna ; Heikkilä, Päivi et al. / Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. editor / Farhad Ameri ; Kathryn E. Stecke ; Gregor von Cieminski ; Dimitris Kiritsis. Springer, 2019. pp. 615-623 (IFIP Advances in Information and Communication Technology, Vol. 566).

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title = "Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers",

abstract = "Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.",

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author = "Eija Kaasinen and Susanna Aromaa and P{\"a}ivi Heikkil{\"a} and Marja Liinasuo",

note = "Project 108661; IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019 ; Conference date: 01-09-2019 Through 05-09-2019",

year = "2019",

doi = "10.1007/978-3-030-30000-5_75",

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Kaasinen, E, Aromaa, S , Heikkilä, P & Liinasuo, M 2019, Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. in F Ameri, KE Stecke, G von Cieminski & D Kiritsis (eds), Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. Springer, IFIP Advances in Information and Communication Technology, vol. 566, pp. 615-623, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019, Austin, United States, 1/09/19. https://doi.org/10.1007/978-3-030-30000-5_75

Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. / Kaasinen, Eija; Aromaa, Susanna ; Heikkilä, Päivi et al.
Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. ed. / Farhad Ameri; Kathryn E. Stecke; Gregor von Cieminski; Dimitris Kiritsis. Springer, 2019. p. 615-623 (IFIP Advances in Information and Communication Technology, Vol. 566).

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceedings › Scientific › peer-review

TY - GEN

T1 - Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

AU - Kaasinen, Eija

AU - Aromaa, Susanna

AU - Heikkilä, Päivi

AU - Liinasuo, Marja

N1 - Project 108661

PY - 2019

Y1 - 2019

N2 - Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

AB - Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

KW - Impact assessment

KW - Operator 4.0

KW - User acceptance

KW - User experience

KW - User study

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M3 - Conference article in proceedings

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SN - 978-3-030-29999-6

T3 - IFIP Advances in Information and Communication Technology

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BT - Advances in Production Management Systems

A2 - Ameri, Farhad

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A2 - von Cieminski, Gregor

A2 - Kiritsis, Dimitris

PB - Springer

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Y2 - 1 September 2019 through 5 September 2019

ER -

Kaasinen E, Aromaa S , Heikkilä P, Liinasuo M. Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. In Ameri F, Stecke KE, von Cieminski G, Kiritsis D, editors, Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. Springer. 2019. p. 615-623. (IFIP Advances in Information and Communication Technology, Vol. 566). doi: 10.1007/978-3-030-30000-5_75

Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

Abstract

Publication series

Conference

Funding

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Factory2Fit: Empowering and participatory adaptation of factory automation to fit for workers

Cite this

Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

Abstract

Publication series

Conference

Funding

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Projects

Factory2Fit: Empowering and participatory adaptation of factory automation to fit for workers

Cite this