Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

    Original languageEnglish
    Title of host publicationAdvances in Production Management Systems
    Subtitle of host publicationProduction Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings
    EditorsFarhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis
    PublisherSpringer
    Pages615-623
    Number of pages9
    ISBN (Electronic)978-3-030-30000-5
    ISBN (Print)978-3-030-29999-6
    DOIs
    Publication statusPublished - 2019
    MoE publication typeA4 Article in a conference publication
    EventIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019 - Austin, United States
    Duration: 1 Sep 20195 Sep 2019

    Publication series

    SeriesIFIP Advances in Information and Communication Technology
    Volume566
    ISSN1868-4238

    Conference

    ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019
    CountryUnited States
    CityAustin
    Period1/09/195/09/19

    Fingerprint

    Industrial plants
    Factory
    Operator
    Acceptance
    Workers
    Feedback
    Industry
    Knowledge sharing

    Keywords

    • Impact assessment
    • Operator 4.0
    • User acceptance
    • User experience
    • User study

    Cite this

    Kaasinen, E., Aromaa, S., Heikkilä, P., & Liinasuo, M. (2019). Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. In F. Ameri, K. E. Stecke, G. von Cieminski, & D. Kiritsis (Eds.), Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings (pp. 615-623). Springer. IFIP Advances in Information and Communication Technology, Vol.. 566 https://doi.org/10.1007/978-3-030-30000-5_75
    Kaasinen, Eija ; Aromaa, Susanna ; Heikkilä, Päivi ; Liinasuo, Marja. / Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. editor / Farhad Ameri ; Kathryn E. Stecke ; Gregor von Cieminski ; Dimitris Kiritsis. Springer, 2019. pp. 615-623 (IFIP Advances in Information and Communication Technology, Vol. 566).
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    title = "Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers",
    abstract = "Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.",
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    author = "Eija Kaasinen and Susanna Aromaa and P{\"a}ivi Heikkil{\"a} and Marja Liinasuo",
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    Kaasinen, E, Aromaa, S, Heikkilä, P & Liinasuo, M 2019, Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. in F Ameri, KE Stecke, G von Cieminski & D Kiritsis (eds), Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. Springer, IFIP Advances in Information and Communication Technology, vol. 566, pp. 615-623, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019, Austin, United States, 1/09/19. https://doi.org/10.1007/978-3-030-30000-5_75

    Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. / Kaasinen, Eija; Aromaa, Susanna; Heikkilä, Päivi; Liinasuo, Marja.

    Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. ed. / Farhad Ameri; Kathryn E. Stecke; Gregor von Cieminski; Dimitris Kiritsis. Springer, 2019. p. 615-623 (IFIP Advances in Information and Communication Technology, Vol. 566).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    AB - Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

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    Kaasinen E, Aromaa S, Heikkilä P, Liinasuo M. Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers. In Ameri F, Stecke KE, von Cieminski G, Kiritsis D, editors, Advances in Production Management Systems: Production Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings. Springer. 2019. p. 615-623. (IFIP Advances in Information and Communication Technology, Vol. 566). https://doi.org/10.1007/978-3-030-30000-5_75