Empowering and Engaging Solutions for Operator 4.0 – Acceptance and Foreseen Impacts by Factory Workers

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

2 Citations (Scopus)

Abstract

Industry 4.0 factories require smart and skilled operators – Operators 4.0. We evaluated three Operator 4.0 solutions that aim to empower and engage workers, so that workers can understand and develop their own competences and they can take an active role in developing the manufacturing environment. 118 shop stewards from different factories assessed user experience, user acceptance and foreseen impacts of the solutions. The results show that there are high expectations towards the virtual factory-based participatory design solution. Opinions were shared about empowering the worker by feedback about worker well-being and work achievements. The solution was seen interesting and useful but there were doubts regarding privacy. Contextual knowledge sharing was felt important but the workers were a bit skeptical as many previous knowledge sharing attempts had been failed. The results give insight to how the solutions should be further developed and how the solutions should be introduced at factory floor.

Original languageEnglish
Title of host publicationAdvances in Production Management Systems
Subtitle of host publicationProduction Management for the Factory of the Future - IFIP WG 5.7 International Conference, APMS 2019, Proceedings
EditorsFarhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis
PublisherSpringer
Pages615-623
Number of pages9
ISBN (Electronic)978-3-030-30000-5
ISBN (Print)978-3-030-29999-6
DOIs
Publication statusPublished - 2019
MoE publication typeA4 Article in a conference publication
EventIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019 - Austin, United States
Duration: 1 Sep 20195 Sep 2019

Publication series

SeriesIFIP Advances in Information and Communication Technology
Volume566
ISSN1868-4238

Conference

ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2019
CountryUnited States
CityAustin
Period1/09/195/09/19

Keywords

  • Impact assessment
  • Operator 4.0
  • User acceptance
  • User experience
  • User study

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