Engaging automation at work: A literature review

Virpi Roto (Corresponding author), Philippe Palanque, Hannu Karvonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    1 Citation (Scopus)

    Abstract

    Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.

    Original languageEnglish
    Title of host publicationHuman Work Interaction Design
    Subtitle of host publicationDesigning Engaging Automation, HWID 2018
    EditorsPedro Campos, Arminda Lopes, Frederica Gonçalves, Barbara Rita Barricelli, Virpi Roto, Torkil Clemmensen, José Abdelnour-Nocera
    PublisherSpringer
    Pages158-172
    Number of pages15
    ISBN (Electronic)978-3-030-05297-3
    ISBN (Print)978-3-030-05296-6
    DOIs
    Publication statusE-pub ahead of print - 1 Jan 2019
    MoE publication typeA4 Article in a conference publication
    Event5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland
    Duration: 20 Aug 201821 Aug 2018
    Conference number: 5

    Publication series

    SeriesIFIP Advances in Information and Communication Technology
    Volume544
    ISSN1868-4238

    Conference

    Conference5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018
    Abbreviated titleHWID 2018
    CountryFinland
    CityEspoo
    Period20/08/1821/08/18

    Fingerprint

    Automation
    Literature review
    User experience
    Personnel
    Interaction

    Keywords

    • Engagement
    • Human factors
    • Human-computer interaction
    • Interaction design
    • Literature review
    • User experience
    • Work automation

    Cite this

    Roto, V., Palanque, P., & Karvonen, H. (2019). Engaging automation at work: A literature review. In P. Campos, A. Lopes, F. Gonçalves, B. R. Barricelli, V. Roto, T. Clemmensen, & J. Abdelnour-Nocera (Eds.), Human Work Interaction Design: Designing Engaging Automation, HWID 2018 (pp. 158-172). Springer. IFIP Advances in Information and Communication Technology, Vol.. 544 https://doi.org/10.1007/978-3-030-05297-3_11
    Roto, Virpi ; Palanque, Philippe ; Karvonen, Hannu. / Engaging automation at work : A literature review. Human Work Interaction Design: Designing Engaging Automation, HWID 2018. editor / Pedro Campos ; Arminda Lopes ; Frederica Gonçalves ; Barbara Rita Barricelli ; Virpi Roto ; Torkil Clemmensen ; José Abdelnour-Nocera. Springer, 2019. pp. 158-172 (IFIP Advances in Information and Communication Technology, Vol. 544).
    @inproceedings{193e90a6b7b744bf82d4e938185555a8,
    title = "Engaging automation at work: A literature review",
    abstract = "Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.",
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    author = "Virpi Roto and Philippe Palanque and Hannu Karvonen",
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    Roto, V, Palanque, P & Karvonen, H 2019, Engaging automation at work: A literature review. in P Campos, A Lopes, F Gonçalves, BR Barricelli, V Roto, T Clemmensen & J Abdelnour-Nocera (eds), Human Work Interaction Design: Designing Engaging Automation, HWID 2018. Springer, IFIP Advances in Information and Communication Technology, vol. 544, pp. 158-172, 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018, Espoo, Finland, 20/08/18. https://doi.org/10.1007/978-3-030-05297-3_11

    Engaging automation at work : A literature review. / Roto, Virpi (Corresponding author); Palanque, Philippe; Karvonen, Hannu.

    Human Work Interaction Design: Designing Engaging Automation, HWID 2018. ed. / Pedro Campos; Arminda Lopes; Frederica Gonçalves; Barbara Rita Barricelli; Virpi Roto; Torkil Clemmensen; José Abdelnour-Nocera. Springer, 2019. p. 158-172 (IFIP Advances in Information and Communication Technology, Vol. 544).

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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    Roto V, Palanque P, Karvonen H. Engaging automation at work: A literature review. In Campos P, Lopes A, Gonçalves F, Barricelli BR, Roto V, Clemmensen T, Abdelnour-Nocera J, editors, Human Work Interaction Design: Designing Engaging Automation, HWID 2018. Springer. 2019. p. 158-172. (IFIP Advances in Information and Communication Technology, Vol. 544). https://doi.org/10.1007/978-3-030-05297-3_11