Engaging automation at work: A literature review

Virpi Roto (Corresponding author), Philippe Palanque, Hannu Karvonen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsResearchpeer-review

Abstract

Automation pervades workplaces in an increasing pace and its effects on work practices and roles are far-reaching. Work tasks are typically automated with efficiency, effectiveness and safety in mind, but less attention is paid on the user experience aspects. As the amount of direct human control over technology is often decreased with automation, the human aspect of those systems might seem less essential and thus human-system interaction designers may not be consulted when automation is designed. Yet, fully autonomous and unmanned systems are rare, as humans often still have to monitor, intervene, maintain and control the automated environments – be it on-site or remotely. This paper discusses the need for better interaction design of automated systems with a focus on engaging user experiences in work environments. Results of a systematic literature on engaging user experience design in automation solutions used at work revealed that experiential human-automation interaction design is a neglected research topic. Therefore, we call for more research on automation design that improves not only efficiency, i.e., the pragmatic aspects of user experience, but also employee engagement and other emotional aspects of user experience. It is time for a turn to the experiential to take place also in the work automation context.

LanguageEnglish
Title of host publicationHuman Work Interaction Design
Subtitle of host publicationDesigning Engaging Automation, HWID 2018
EditorsTorkil Clemmensen, Virpi Roto, Pedro Campos, Arminda Lopes, Frederica Gonçalves, Barbara Rita Barricelli, José Abdelnour-Nocera
PublisherSpringer
Pages158-172
Number of pages15
ISBN (Electronic)978-3-030-05297-3
ISBN (Print)978-3-030-05296-6
DOIs
Publication statusE-pub ahead of print - 1 Jan 2019
MoE publication typeNot Eligible
Event5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018 - Espoo, Finland
Duration: 20 Aug 201821 Aug 2018
Conference number: 5

Publication series

NameIFIP Advances in Information and Communication Technology IFIPAICT
Volume544
ISSN (Print)1868-4238

Conference

Conference5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018
Abbreviated titleHWID 2018
CountryFinland
CityEspoo
Period20/08/1821/08/18

Fingerprint

Automation
Literature review
User experience
Personnel
Interaction

Keywords

  • Engagement
  • Human factors
  • Human-computer interaction
  • Interaction design
  • Literature review
  • User experience
  • Work automation

Cite this

Roto, V., Palanque, P., & Karvonen, H. (2019). Engaging automation at work: A literature review. In T. Clemmensen, V. Roto, P. Campos, A. Lopes, F. Gonçalves, B. R. Barricelli, & J. Abdelnour-Nocera (Eds.), Human Work Interaction Design: Designing Engaging Automation, HWID 2018 (pp. 158-172). (IFIP Advances in Information and Communication Technology IFIPAICT; Vol. 544). Springer. https://doi.org/10.1007/978-3-030-05297-3_11
Roto, Virpi ; Palanque, Philippe ; Karvonen, Hannu. / Engaging automation at work : A literature review. Human Work Interaction Design: Designing Engaging Automation, HWID 2018. editor / Torkil Clemmensen ; Virpi Roto ; Pedro Campos ; Arminda Lopes ; Frederica Gonçalves ; Barbara Rita Barricelli ; José Abdelnour-Nocera. Springer, 2019. pp. 158-172 (IFIP Advances in Information and Communication Technology IFIPAICT).
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Roto, V, Palanque, P & Karvonen, H 2019, Engaging automation at work: A literature review. in T Clemmensen, V Roto, P Campos, A Lopes, F Gonçalves, BR Barricelli & J Abdelnour-Nocera (eds), Human Work Interaction Design: Designing Engaging Automation, HWID 2018. IFIP Advances in Information and Communication Technology IFIPAICT, vol. 544, Springer, pp. 158-172, 5th IFIP WG 13.6 Working Conference on Human Work Interaction Design, HWID 2018, Espoo, Finland, 20/08/18. https://doi.org/10.1007/978-3-030-05297-3_11

Engaging automation at work : A literature review. / Roto, Virpi (Corresponding author); Palanque, Philippe; Karvonen, Hannu.

Human Work Interaction Design: Designing Engaging Automation, HWID 2018. ed. / Torkil Clemmensen; Virpi Roto; Pedro Campos; Arminda Lopes; Frederica Gonçalves; Barbara Rita Barricelli; José Abdelnour-Nocera. Springer, 2019. p. 158-172 (IFIP Advances in Information and Communication Technology IFIPAICT; Vol. 544).

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsResearchpeer-review

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Roto V, Palanque P, Karvonen H. Engaging automation at work: A literature review. In Clemmensen T, Roto V, Campos P, Lopes A, Gonçalves F, Barricelli BR, Abdelnour-Nocera J, editors, Human Work Interaction Design: Designing Engaging Automation, HWID 2018. Springer. 2019. p. 158-172. (IFIP Advances in Information and Communication Technology IFIPAICT). https://doi.org/10.1007/978-3-030-05297-3_11