Enhanced service provision through mobile technology utilisation in facility processes

Anne Tolman, Tapio Matinmikko, Veli Möttönen, Erkki Siira, Kauko Tulla, Pentti Vähä

Research output: Contribution to journalArticleScientificpeer-review

1 Citation (Scopus)

Abstract

The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the available technological enablers. This paper presents an integration of several studies conducted to identify the prevalent usefulness and potential of mobile technology as perceived by Finnish FM professionals operating in Northern Europe. The main means of the study were to describe the current technological enablers for the utilisation of mobile technology at FM settings and to interview the FM professionals on how they perceived the utilisation of the available technology. The change of practice to exploit mobile technology is emergent. The paper gives experience-based suggestions for demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on present and future tools for the mobile aspects of FM services. The findings are relevant for the service providers and operators too.
Original languageEnglish
Pages (from-to)257-267
Number of pages11
JournalInternational Journal of Web Engineering and Technology
Volume5
Issue number3
DOIs
Publication statusPublished - 2009
MoE publication typeA1 Journal article-refereed

Keywords

  • Facility services
  • Mobile applications
  • Mobile technology
  • Resource efficiency
  • Service delivery process

Cite this

Tolman, Anne ; Matinmikko, Tapio ; Möttönen, Veli ; Siira, Erkki ; Tulla, Kauko ; Vähä, Pentti. / Enhanced service provision through mobile technology utilisation in facility processes. In: International Journal of Web Engineering and Technology. 2009 ; Vol. 5, No. 3. pp. 257-267.
@article{3a5115a1c6a44637a0bc7cedcb34f1d8,
title = "Enhanced service provision through mobile technology utilisation in facility processes",
abstract = "The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the available technological enablers. This paper presents an integration of several studies conducted to identify the prevalent usefulness and potential of mobile technology as perceived by Finnish FM professionals operating in Northern Europe. The main means of the study were to describe the current technological enablers for the utilisation of mobile technology at FM settings and to interview the FM professionals on how they perceived the utilisation of the available technology. The change of practice to exploit mobile technology is emergent. The paper gives experience-based suggestions for demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on present and future tools for the mobile aspects of FM services. The findings are relevant for the service providers and operators too.",
keywords = "Facility services, Mobile applications, Mobile technology, Resource efficiency, Service delivery process",
author = "Anne Tolman and Tapio Matinmikko and Veli M{\"o}tt{\"o}nen and Erkki Siira and Kauko Tulla and Pentti V{\"a}h{\"a}",
year = "2009",
doi = "10.1504/IJWET.2009.031009",
language = "English",
volume = "5",
pages = "257--267",
journal = "International Journal of Web Engineering and Technology",
issn = "1476-1289",
publisher = "Inderscience Publishers",
number = "3",

}

Enhanced service provision through mobile technology utilisation in facility processes. / Tolman, Anne; Matinmikko, Tapio; Möttönen, Veli; Siira, Erkki; Tulla, Kauko; Vähä, Pentti.

In: International Journal of Web Engineering and Technology, Vol. 5, No. 3, 2009, p. 257-267.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Enhanced service provision through mobile technology utilisation in facility processes

AU - Tolman, Anne

AU - Matinmikko, Tapio

AU - Möttönen, Veli

AU - Siira, Erkki

AU - Tulla, Kauko

AU - Vähä, Pentti

PY - 2009

Y1 - 2009

N2 - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the available technological enablers. This paper presents an integration of several studies conducted to identify the prevalent usefulness and potential of mobile technology as perceived by Finnish FM professionals operating in Northern Europe. The main means of the study were to describe the current technological enablers for the utilisation of mobile technology at FM settings and to interview the FM professionals on how they perceived the utilisation of the available technology. The change of practice to exploit mobile technology is emergent. The paper gives experience-based suggestions for demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on present and future tools for the mobile aspects of FM services. The findings are relevant for the service providers and operators too.

AB - The aim is to describe the currently experienced benefits and obstacles for enhancing FM services with the available technological enablers. This paper presents an integration of several studies conducted to identify the prevalent usefulness and potential of mobile technology as perceived by Finnish FM professionals operating in Northern Europe. The main means of the study were to describe the current technological enablers for the utilisation of mobile technology at FM settings and to interview the FM professionals on how they perceived the utilisation of the available technology. The change of practice to exploit mobile technology is emergent. The paper gives experience-based suggestions for demand and supply sides of the service procurement to gain the feasible benefits and avoid the currently hindering obstacles, as the paper provides insight on present and future tools for the mobile aspects of FM services. The findings are relevant for the service providers and operators too.

KW - Facility services

KW - Mobile applications

KW - Mobile technology

KW - Resource efficiency

KW - Service delivery process

U2 - 10.1504/IJWET.2009.031009

DO - 10.1504/IJWET.2009.031009

M3 - Article

VL - 5

SP - 257

EP - 267

JO - International Journal of Web Engineering and Technology

JF - International Journal of Web Engineering and Technology

SN - 1476-1289

IS - 3

ER -