Enhancing Resilience by Introducing a Human Performance Program

Kaupo Viitanen, Christer Axelsson, Rossella Bisio, Pia Oedewald, Ann Britt Skjerve

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

Abstract

In nuclear industry, human performance programs (HPPs) are commonly used to provide practical solutions for addressing human and organisational issues at nuclear facilities. Human performance programs are implemented by formalizing a selection of working practices called human performance tools (HPTs). In this paper we discuss the insights from our case studies carried out in Nordic nuclear power plants and the input received from human performance experts around the world, and reflect the relation of HPPs to system resilience. Based on the results of our studies we argue that HPPs have the potential to enhance resilience through various mechanisms. These are i.a. improving organisational learning and monitoring, enhancing staff's understanding of the sociotechnical system of a nuclear power plant, developing practices that help managing the unexpected or providing means of training. The HPPs may, however, also have the potential to be detrimental to resilience. If improperly implemented, HPPs may lead to rigidity and "robotic" ways of performing work, which can even cause safety deteoriration. Therefore, an implementatation process that properly considers the role of HPTs in everyday work and is developed in participation with shop-floor staff is crucial for a successful human performance program.
Original languageEnglish
Title of host publicationProceedings 6th Symposium on Resilience Engineering
Subtitle of host publicationManaging resilience, learning to be adaptable and proactive in an unpredictable world
Pages161-168
Publication statusPublished - 2015
MoE publication typeB3 Non-refereed article in conference proceedings
Event6th REA Resilience Engineering Association Symposium: Poised to Adapt: Enacting resilience potential through design, governance and organization - Lisbon, Portugal
Duration: 22 Jun 201525 Jun 2015
Conference number: 6

Conference

Conference6th REA Resilience Engineering Association Symposium
CountryPortugal
CityLisbon
Period22/06/1525/06/15

Fingerprint

Nuclear power plants
Nuclear industry
Rigidity
Robotics
Monitoring

Keywords

  • resilience engineering
  • human performance program
  • human performance tools

Cite this

Viitanen, K., Axelsson, C., Bisio, R., Oedewald, P., & Skjerve, A. B. (2015). Enhancing Resilience by Introducing a Human Performance Program. In Proceedings 6th Symposium on Resilience Engineering: Managing resilience, learning to be adaptable and proactive in an unpredictable world (pp. 161-168)
Viitanen, Kaupo ; Axelsson, Christer ; Bisio, Rossella ; Oedewald, Pia ; Skjerve, Ann Britt. / Enhancing Resilience by Introducing a Human Performance Program. Proceedings 6th Symposium on Resilience Engineering: Managing resilience, learning to be adaptable and proactive in an unpredictable world. 2015. pp. 161-168
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Viitanen, K, Axelsson, C, Bisio, R, Oedewald, P & Skjerve, AB 2015, Enhancing Resilience by Introducing a Human Performance Program. in Proceedings 6th Symposium on Resilience Engineering: Managing resilience, learning to be adaptable and proactive in an unpredictable world. pp. 161-168, 6th REA Resilience Engineering Association Symposium, Lisbon, Portugal, 22/06/15.

Enhancing Resilience by Introducing a Human Performance Program. / Viitanen, Kaupo; Axelsson, Christer; Bisio, Rossella; Oedewald, Pia; Skjerve, Ann Britt.

Proceedings 6th Symposium on Resilience Engineering: Managing resilience, learning to be adaptable and proactive in an unpredictable world. 2015. p. 161-168.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific

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N2 - In nuclear industry, human performance programs (HPPs) are commonly used to provide practical solutions for addressing human and organisational issues at nuclear facilities. Human performance programs are implemented by formalizing a selection of working practices called human performance tools (HPTs). In this paper we discuss the insights from our case studies carried out in Nordic nuclear power plants and the input received from human performance experts around the world, and reflect the relation of HPPs to system resilience. Based on the results of our studies we argue that HPPs have the potential to enhance resilience through various mechanisms. These are i.a. improving organisational learning and monitoring, enhancing staff's understanding of the sociotechnical system of a nuclear power plant, developing practices that help managing the unexpected or providing means of training. The HPPs may, however, also have the potential to be detrimental to resilience. If improperly implemented, HPPs may lead to rigidity and "robotic" ways of performing work, which can even cause safety deteoriration. Therefore, an implementatation process that properly considers the role of HPTs in everyday work and is developed in participation with shop-floor staff is crucial for a successful human performance program.

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Viitanen K, Axelsson C, Bisio R, Oedewald P, Skjerve AB. Enhancing Resilience by Introducing a Human Performance Program. In Proceedings 6th Symposium on Resilience Engineering: Managing resilience, learning to be adaptable and proactive in an unpredictable world. 2015. p. 161-168