Enhancing the user experience of the crane operator

Comparing work demands in two operational settings

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

7 Citations (Scopus)

Abstract

Motivation - To understand the different crane operation experiences by analysing the work demands in both conventional and remote operation settings. On the basis of this analysis, we aim to find out ways to enhance the operator's experience of sense of control and feeling of presence when operating remotely. Research approach - We conducted qualitative field studies in two different operating environments. The studies were based on the Core-Task Analysis method and included altogether 12 operator interviews and observations. Findings - The results suggest that remote operation brings more uncertainty factors to the operator's work, whereas in the conventional cabin operation setting there is a stronger emphasis on dynamism. Based on the field studies, two user experience targets - sense of control and feeling of presence - were chosen and the design implications of these user experience targets for the development of a new remote operation station were elaborated. We suggest that in the design of remote crane operation solutions special attention should be paid for example to the creation of a comprehensive and coherent operating view as well as the development of a rich and realistic feel of operation. Take away message - Remote crane operation system should provide the operator with an enriched hands-on experience to the crane on the field
Original languageEnglish
Title of host publicationProceedings of the 30th European Conference on Cognitive Ergonomics
Subtitle of host publicationECCE 2012
Place of PublicationNew York, USA
PublisherAssociation for Computing Machinery ACM
Pages37-44
ISBN (Print)978-1-4503-1786-3
DOIs
Publication statusPublished - 2012
MoE publication typeNot Eligible
Event30th European Conference on Cognitive Ergonomics, ECCE 2012 - Edinburgh, United Kingdom
Duration: 28 Aug 201231 Aug 2012

Conference

Conference30th European Conference on Cognitive Ergonomics, ECCE 2012
Abbreviated titleECCE 2012
CountryUnited Kingdom
CityEdinburgh
Period28/08/1231/08/12

Fingerprint

Cranes
Core analysis

Keywords

  • Container crane operation
  • conventional cabin operation
  • Core-Task Analysis
  • Systems Usability
  • user experience target

Cite this

Karvonen, H., Koskinen, H., & Haggren, J. (2012). Enhancing the user experience of the crane operator: Comparing work demands in two operational settings. In Proceedings of the 30th European Conference on Cognitive Ergonomics: ECCE 2012 (pp. 37-44). New York, USA: Association for Computing Machinery ACM. https://doi.org/10.1145/2448136.2448144
Karvonen, Hannu ; Koskinen, Hanna ; Haggren, Jaakko. / Enhancing the user experience of the crane operator : Comparing work demands in two operational settings. Proceedings of the 30th European Conference on Cognitive Ergonomics: ECCE 2012. New York, USA : Association for Computing Machinery ACM, 2012. pp. 37-44
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Karvonen, H, Koskinen, H & Haggren, J 2012, Enhancing the user experience of the crane operator: Comparing work demands in two operational settings. in Proceedings of the 30th European Conference on Cognitive Ergonomics: ECCE 2012. Association for Computing Machinery ACM, New York, USA, pp. 37-44, 30th European Conference on Cognitive Ergonomics, ECCE 2012, Edinburgh, United Kingdom, 28/08/12. https://doi.org/10.1145/2448136.2448144

Enhancing the user experience of the crane operator : Comparing work demands in two operational settings. / Karvonen, Hannu; Koskinen, Hanna; Haggren, Jaakko.

Proceedings of the 30th European Conference on Cognitive Ergonomics: ECCE 2012. New York, USA : Association for Computing Machinery ACM, 2012. p. 37-44.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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AB - Motivation - To understand the different crane operation experiences by analysing the work demands in both conventional and remote operation settings. On the basis of this analysis, we aim to find out ways to enhance the operator's experience of sense of control and feeling of presence when operating remotely. Research approach - We conducted qualitative field studies in two different operating environments. The studies were based on the Core-Task Analysis method and included altogether 12 operator interviews and observations. Findings - The results suggest that remote operation brings more uncertainty factors to the operator's work, whereas in the conventional cabin operation setting there is a stronger emphasis on dynamism. Based on the field studies, two user experience targets - sense of control and feeling of presence - were chosen and the design implications of these user experience targets for the development of a new remote operation station were elaborated. We suggest that in the design of remote crane operation solutions special attention should be paid for example to the creation of a comprehensive and coherent operating view as well as the development of a rich and realistic feel of operation. Take away message - Remote crane operation system should provide the operator with an enriched hands-on experience to the crane on the field

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Karvonen H, Koskinen H, Haggren J. Enhancing the user experience of the crane operator: Comparing work demands in two operational settings. In Proceedings of the 30th European Conference on Cognitive Ergonomics: ECCE 2012. New York, USA: Association for Computing Machinery ACM. 2012. p. 37-44 https://doi.org/10.1145/2448136.2448144