Evaluating the levels of design management in user experience-oriented companies - experiences from Finnish metals and engineering industry

Maaria Nuutinen, Maarit Heikkinen, Hannamaija Määttä

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The aim of this paper is to explore the potentials of a design management approach in contributing to solving the contradictions we claim to reflect Finnish metals and engineering industry culture and which might prevent them fully benefiting from user experience orientation as their new competitive advantage. To this end, we empirically study three case companies' selected user experience -related efforts from design management perspective by applying a framework proposed by Borja De Mozota. We discuss the results from the potentials perspective and suggest some future avenues of research.
    Original languageEnglish
    Title of host publicationConference proceedings 2nd Cambridge Academic Design Management Conference, CADMC 13
    Subtitle of host publicationDesign Management. Past, present and Future
    Place of PublicationCambridge, UK
    PublisherUniversity of Cambridge
    Pages309-322
    ISBN (Print)978-1-902546-33-9
    Publication statusPublished - 2013
    MoE publication typeNot Eligible
    Event2nd Cambridge Academic Design Management Conference, CADMC13 - Cambridge, United Kingdom
    Duration: 4 Sep 20135 Sep 2013

    Conference

    Conference2nd Cambridge Academic Design Management Conference, CADMC13
    Abbreviated titleCADMC 2013
    CountryUnited Kingdom
    CityCambridge
    Period4/09/135/09/13

    Keywords

    • design management
    • user experience
    • metals and engineering industry

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  • Cite this

    Nuutinen, M., Heikkinen, M., & Määttä, H. (2013). Evaluating the levels of design management in user experience-oriented companies - experiences from Finnish metals and engineering industry. In Conference proceedings 2nd Cambridge Academic Design Management Conference, CADMC 13: Design Management. Past, present and Future (pp. 309-322). University of Cambridge. https://www.ifm.eng.cam.ac.uk/uploads/Resources/Conference/CADMC_2013_Proceedings__web.pdf