Evaluating the levels of design management in user experience-oriented companies - experiences from Finnish metals and engineering industry

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The aim of this paper is to explore the potentials of a design management approach in contributing to solving the contradictions we claim to reflect Finnish metals and engineering industry culture and which might prevent them fully benefiting from user experience orientation as their new competitive advantage. To this end, we empirically study three case companies' selected user experience -related efforts from design management perspective by applying a framework proposed by Borja De Mozota. We discuss the results from the potentials perspective and suggest some future avenues of research.
Original languageEnglish
Title of host publicationConference proceedings 2nd Cambridge Academic Design Management Conference, CADMC 13
Subtitle of host publicationDesign Management. Past, present and Future
Place of PublicationCambridge, UK
PublisherUniversity of Cambridge
Pages309-322
ISBN (Print)978-1-902546-33-9
Publication statusPublished - 2013
MoE publication typeNot Eligible
Event2nd Cambridge Academic Design Management Conference, CADMC13 - Cambridge, United Kingdom
Duration: 4 Sep 20135 Sep 2013

Conference

Conference2nd Cambridge Academic Design Management Conference, CADMC13
Abbreviated titleCADMC 2013
Country/TerritoryUnited Kingdom
CityCambridge
Period4/09/135/09/13

Keywords

  • design management
  • user experience
  • metals and engineering industry

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