Evaluating user experience in technology pilots

Minna Isomursu

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

5 Citations (Scopus)


Computing devices and digital services have been moving rapidly from professional environments into the everyday life. This means that technology will influence the evolution of our everyday environment, including our physical surroundings, social encounters, and development of society. It becomes more and more important to evaluate the effects of technology in the realistic complex setting of everyday life in addition to controlled laboratory environments. In this paper, findings related to evaluating user experience in real-life trial conditions are summarized. The user experience evaluation methods are classified into four groups: (1) methods used before the pilot, (2) methods used during the pilot, (3) methods used immediately after the pilot and (4) follow-up studies. Each class bears their unique goals, possibilities and limitations for collecting user experience related data, and understanding it.
Original languageEnglish
Title of host publicationHuman-Computer Interaction Symposium
Subtitle of host publicationIFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008)
EditorsPeter Forbrig, Fabio Paternò, Annelise Mark Pejtersen
Place of PublicationNew York
ISBN (Electronic)978-0-387-09678-0
ISBN (Print)978-0-387-09677-3, 978-1-4419-3513-7
Publication statusPublished - 17 Jul 2008
MoE publication typeA4 Article in a conference publication
EventIFIP 20th World Computer Congress: 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008) - Milano, Italy
Duration: 7 Sept 200810 Sept 2008

Publication series

SeriesIFIP International Federation for Information Processing


ConferenceIFIP 20th World Computer Congress


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