Abstract
The purpose of this paper is to study the challenge of
the evaluation in the context of the services in the
sector of environment and energy. Because of the specific
nature of service innovation the traditional evaluation
methods and measures are not able to capture neither the
diversity of the innovations nor the multifaceted
dimensions of performance. This paper aims to contribute
to the need for a more diverse evaluation approach. We
study the use of multi-criteria and system dynamic
perspectives in the evaluation of services, and we
develop a new type of methodology to evaluate their
dynamics and multifaceted performance.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 24th Annual RESER Conference 2014 |
| Publisher | VTT Technical Research Centre of Finland |
| Pages | 612-622 |
| ISBN (Print) | 978-951-38-7436-0 |
| Publication status | Published - 2014 |
| MoE publication type | B3 Non-refereed article in conference proceedings |
| Event | 24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland Duration: 11 Sept 2014 → 13 Sept 2014 Conference number: 24 |
Conference
| Conference | 24th Annual RESER Conference, RESER 2014 |
|---|---|
| Abbreviated title | RESER 2014 |
| Country/Territory | Finland |
| City | Helsinki |
| Period | 11/09/14 → 13/09/14 |
Keywords
- service innovation
- multi-criteria evaluation
- system dynamic modelling
- evaluation methodology