Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Kirsi Hyytinen, Samsa Ruutu, Mika Nieminen, Faïz Gallouj, Marja Toivonen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
Original languageEnglish
Title of host publicationProceedings of 24th Annual RESER Conference 2014
PublisherVTT Technical Research Centre of Finland
ISBN (Print)978-951-38-7436-0
Publication statusPublished - 2014
MoE publication typeB3 Non-refereed article in conference proceedings
Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
Duration: 11 Sep 201413 Sep 2014
Conference number: 24


Conference24th Annual RESER Conference, RESER 2014
Abbreviated titleRESER 2014


  • service innovation
  • multi-criteria evaluation
  • system dynamic modelling
  • evaluation methodology


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