Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Kirsi Hyytinen, Samsa Ruutu, Mika Nieminen, Faïz Gallouj, Marja Toivonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientific


    The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
    Original languageEnglish
    Title of host publicationProceedings of 24th Annual RESER Conference 2014
    PublisherVTT Technical Research Centre of Finland
    ISBN (Print)978-951-38-7436-0
    Publication statusPublished - 2014
    MoE publication typeB3 Non-refereed article in conference proceedings
    Event24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland
    Duration: 11 Sept 201413 Sept 2014
    Conference number: 24


    Conference24th Annual RESER Conference, RESER 2014
    Abbreviated titleRESER 2014


    • service innovation
    • multi-criteria evaluation
    • system dynamic modelling
    • evaluation methodology


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