The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.
|Title of host publication||Proceedings of 24th Annual RESER Conference 2014|
|Publisher||VTT Technical Research Centre of Finland|
|Publication status||Published - 2014|
|MoE publication type||B3 Non-refereed article in conference proceedings|
|Event||24th Annual RESER Conference, RESER 2014: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare - Helsinki, Finland|
Duration: 11 Sep 2014 → 13 Sep 2014
Conference number: 24
|Conference||24th Annual RESER Conference, RESER 2014|
|Abbreviated title||RESER 2014|
|Period||11/09/14 → 13/09/14|
- service innovation
- multi-criteria evaluation
- system dynamic modelling
- evaluation methodology
Hyytinen, K., Ruutu, S., Nieminen, M., Gallouj, F., & Toivonen, M. (2014). Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach. In Proceedings of 24th Annual RESER Conference 2014 (pp. 612-622). VTT Technical Research Centre of Finland.