Evaluation of workspace performance with a multi-criteria model approach: Master's thesis

The objective of this thesis is to develop a method that would help determine which properties of office facilities create additional value for different stakeholders. The premise is that performance indicators and systems can be useful to achieve this goal. In this thesis, an indicator model is developed based on relevant literature and different indicator classifications and systems. Many recent studies indicate the deficiencies in the indoor environmental quality in general. Therefore, a significant potential for value creation through enhanced user satisfaction and productivity can be achieved. The created indicator model is applied in a case study and different stakeholders are interviewed in order to set weights for the indicators. The case buildings are evaluated using quantitative data collected from the buildings together with expert assessments in relation to the same indicator model. The resulted method can be used by different actors to support decision making in an office selection process. The main results of this study are the indicator model, definition of stakeholder group weights, results from the case study and a method for the selection of office facilities for different stakeholders. The indicator model was developed in the framework of the selected cases but can be easily applied for different purposes. In light of the results of this study, the most important aspect for satisfied and productive users of office facilities is usability.