The EVASERVE evaluation tool encompasses the entire lifespan of service systems and can be applied to ex-ante, interim and ex-post evaluation. The tool has been developed especially for transport and logistics information services but it can be extended to other lines of businesses.
|Title of host publication||Scientific activities in transport telematics|
|Place of Publication||Espoo|
|Publisher||VTT Technical Research Centre of Finland|
|Publication status||Published - 2008|
|MoE publication type||Not Eligible|
Hautala, R., & Leviäkangas, P. (2008). Evaluation tool for information services. In J. Luoma (Ed.), Scientific activities in transport telematics (pp. 31-35). VTT Technical Research Centre of Finland. https://www.vtt.fi/files/download/scientific_reports/transport_telematics_2008.pdf