Expectations and user experience of a multimodal medicine management system for older users

Marja Harjumaa (Corresponding Author), I Idigoras, Minna Isomursu, A Garzo

    Research output: Contribution to journalArticleScientificpeer-review

    Abstract

    Purpose: The purpose of this paper is to analyse the adoption of a multimodal medication management system (MMS) targeted on older people and home care professionals. The paper aims to describe the expectations of the system and the user experience findings from an empirical qualitative field trial. The field trial results are used to discuss how MMSs should be designed in order to improve adherence to medications. Design/methodology/approach: The paper suggests that building a multimodal medicine management system targeted on both older users and home care professionals brings many benefits over electronic medicine dispenser systems or general reminder systems. The research process uses an iterative prototyping approach including phases of requirements analysis and concept design, prototype building and evaluation in a field trial. Findings: The study demonstrates how a system that merely satisfied users during the prototype building phase does not necessarily succeed as well as expected in the field trials. It would be important to consider reasons for medication non-adherence and non-technology factors influencing willingness to adopt new assistive devices in order to promote diffusion of new MMSs at home. The paper also discusses how the different persuasive functionalities of the system addressed patient-centred factors influencing non-adherence and how they could be addressed. Research limitations/implications: This study has some limitations. The actual adherence to medications was not measured. However, in the future, it will be important to study how the MMSs influence medication adherence. Also, the user experiences of the home care professionals were not studied in the field trials. Home care professionals who were involved in the user studies and trials merely estimated the value for their patients and not for themselves. Originality/value: This paper analyses design issues relevant when designing systems to help older people manage their medications.
    Original languageEnglish
    Pages (from-to)51-63
    Number of pages13
    JournalJournal of Assistive Technologies
    Volume8
    Issue number2
    DOIs
    Publication statusPublished - 2014
    MoE publication typeA1 Journal article-refereed

    Fingerprint

    Medication Adherence
    Home Care Services
    Systems Analysis
    Medicine
    medicine
    medication
    home care
    management
    Dispensers
    experience
    Reminder Systems
    Medication Systems
    Self-Help Devices
    Research
    User experience
    Medication
    Management system
    research process
    Field trial
    functionality

    Keywords

    • assistive technologies
    • AAL
    • health behaviour change
    • home technology
    • medication management
    • reminders
    • home care

    Cite this

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    abstract = "Purpose: The purpose of this paper is to analyse the adoption of a multimodal medication management system (MMS) targeted on older people and home care professionals. The paper aims to describe the expectations of the system and the user experience findings from an empirical qualitative field trial. The field trial results are used to discuss how MMSs should be designed in order to improve adherence to medications. Design/methodology/approach: The paper suggests that building a multimodal medicine management system targeted on both older users and home care professionals brings many benefits over electronic medicine dispenser systems or general reminder systems. The research process uses an iterative prototyping approach including phases of requirements analysis and concept design, prototype building and evaluation in a field trial. Findings: The study demonstrates how a system that merely satisfied users during the prototype building phase does not necessarily succeed as well as expected in the field trials. It would be important to consider reasons for medication non-adherence and non-technology factors influencing willingness to adopt new assistive devices in order to promote diffusion of new MMSs at home. The paper also discusses how the different persuasive functionalities of the system addressed patient-centred factors influencing non-adherence and how they could be addressed. Research limitations/implications: This study has some limitations. The actual adherence to medications was not measured. However, in the future, it will be important to study how the MMSs influence medication adherence. Also, the user experiences of the home care professionals were not studied in the field trials. Home care professionals who were involved in the user studies and trials merely estimated the value for their patients and not for themselves. Originality/value: This paper analyses design issues relevant when designing systems to help older people manage their medications.",
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    Expectations and user experience of a multimodal medicine management system for older users. / Harjumaa, Marja (Corresponding Author); Idigoras, I; Isomursu, Minna; Garzo, A.

    In: Journal of Assistive Technologies, Vol. 8, No. 2, 2014, p. 51-63.

    Research output: Contribution to journalArticleScientificpeer-review

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    T1 - Expectations and user experience of a multimodal medicine management system for older users

    AU - Harjumaa, Marja

    AU - Idigoras, I

    AU - Isomursu, Minna

    AU - Garzo, A

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    N2 - Purpose: The purpose of this paper is to analyse the adoption of a multimodal medication management system (MMS) targeted on older people and home care professionals. The paper aims to describe the expectations of the system and the user experience findings from an empirical qualitative field trial. The field trial results are used to discuss how MMSs should be designed in order to improve adherence to medications. Design/methodology/approach: The paper suggests that building a multimodal medicine management system targeted on both older users and home care professionals brings many benefits over electronic medicine dispenser systems or general reminder systems. The research process uses an iterative prototyping approach including phases of requirements analysis and concept design, prototype building and evaluation in a field trial. Findings: The study demonstrates how a system that merely satisfied users during the prototype building phase does not necessarily succeed as well as expected in the field trials. It would be important to consider reasons for medication non-adherence and non-technology factors influencing willingness to adopt new assistive devices in order to promote diffusion of new MMSs at home. The paper also discusses how the different persuasive functionalities of the system addressed patient-centred factors influencing non-adherence and how they could be addressed. Research limitations/implications: This study has some limitations. The actual adherence to medications was not measured. However, in the future, it will be important to study how the MMSs influence medication adherence. Also, the user experiences of the home care professionals were not studied in the field trials. Home care professionals who were involved in the user studies and trials merely estimated the value for their patients and not for themselves. Originality/value: This paper analyses design issues relevant when designing systems to help older people manage their medications.

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    KW - AAL

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    KW - reminders

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    SN - 2398-6263

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    ER -