Experiences from near-field communication NFC in a meal service system

Erkki Siira, Häikiö Juha

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    7 Citations (Scopus)

    Abstract

    In this paper we report the experiences from a pilot test in which users used an NFC-based catering service system. Pri- marily, the aim of this paper is to present the requirements for improving the functionality of the NFC-based systems. These requirements are based on the experiences from the catering service pilot described in this paper. The NFC-based catering service system was used by logistics service, meal producer, eld- erly care and elderly clients of the catering service. Meal service clients and drivers of the logistics service used NFC-enabled de- vices and other parties monitored the service process. The dura- tion of the pilot test was approximately eight weeks. The NFC- based system is investigated from technical, organizational and user aspects in this paper. Overall, the interaction technique itself was intuitive and easy to adopt, but the unreliability of the system incurred problems during the pilot. We also suggest that continuous identification is an appropriate way to implement user/device identification. However, this requires NFC-enabled mobile devices to be user or environment-specific. Based on ex- periences from the pilot test, we suggest that integrating NFC with other technologies requires keeping the scheme simple and limiting non-controllable factors. Maintenance of tags should be taken into account when an organization is adopting the system. Furthermore, the importance of immediate feedback concerning touching emerged in the pilot test.
    Original languageEnglish
    Title of host publicationProceedings of the 1st Annual RFID Eurasia Conference
    Place of PublicationPiscataway, NJ
    PublisherIEEE Institute of Electrical and Electronic Engineers
    Pages273-278
    ISBN (Print)9789750156601, 9750156609
    DOIs
    Publication statusPublished - 2007
    MoE publication typeA4 Article in a conference publication
    Event1st Annual RFID Eurasia Conference - Istanbul, Turkey
    Duration: 5 Sep 20076 Sep 2007

    Conference

    Conference1st Annual RFID Eurasia Conference
    CountryTurkey
    CityIstanbul
    Period5/09/076/09/07

    Fingerprint

    Logistics
    Mobile devices
    Feedback
    Near field communication

    Cite this

    Siira, E., & Juha, H. (2007). Experiences from near-field communication NFC in a meal service system. In Proceedings of the 1st Annual RFID Eurasia Conference (pp. 273-278). Piscataway, NJ: IEEE Institute of Electrical and Electronic Engineers . https://doi.org/10.1109/RFIDEURASIA.2007.4368137
    Siira, Erkki ; Juha, Häikiö. / Experiences from near-field communication NFC in a meal service system. Proceedings of the 1st Annual RFID Eurasia Conference. Piscataway, NJ : IEEE Institute of Electrical and Electronic Engineers , 2007. pp. 273-278
    @inproceedings{11bf13200da744358846602a226e70ea,
    title = "Experiences from near-field communication NFC in a meal service system",
    abstract = "In this paper we report the experiences from a pilot test in which users used an NFC-based catering service system. Pri- marily, the aim of this paper is to present the requirements for improving the functionality of the NFC-based systems. These requirements are based on the experiences from the catering service pilot described in this paper. The NFC-based catering service system was used by logistics service, meal producer, eld- erly care and elderly clients of the catering service. Meal service clients and drivers of the logistics service used NFC-enabled de- vices and other parties monitored the service process. The dura- tion of the pilot test was approximately eight weeks. The NFC- based system is investigated from technical, organizational and user aspects in this paper. Overall, the interaction technique itself was intuitive and easy to adopt, but the unreliability of the system incurred problems during the pilot. We also suggest that continuous identification is an appropriate way to implement user/device identification. However, this requires NFC-enabled mobile devices to be user or environment-specific. Based on ex- periences from the pilot test, we suggest that integrating NFC with other technologies requires keeping the scheme simple and limiting non-controllable factors. Maintenance of tags should be taken into account when an organization is adopting the system. Furthermore, the importance of immediate feedback concerning touching emerged in the pilot test.",
    author = "Erkki Siira and H{\"a}iki{\"o} Juha",
    year = "2007",
    doi = "10.1109/RFIDEURASIA.2007.4368137",
    language = "English",
    isbn = "9789750156601",
    pages = "273--278",
    booktitle = "Proceedings of the 1st Annual RFID Eurasia Conference",
    publisher = "IEEE Institute of Electrical and Electronic Engineers",
    address = "United States",

    }

    Siira, E & Juha, H 2007, Experiences from near-field communication NFC in a meal service system. in Proceedings of the 1st Annual RFID Eurasia Conference. IEEE Institute of Electrical and Electronic Engineers , Piscataway, NJ, pp. 273-278, 1st Annual RFID Eurasia Conference, Istanbul, Turkey, 5/09/07. https://doi.org/10.1109/RFIDEURASIA.2007.4368137

    Experiences from near-field communication NFC in a meal service system. / Siira, Erkki; Juha, Häikiö.

    Proceedings of the 1st Annual RFID Eurasia Conference. Piscataway, NJ : IEEE Institute of Electrical and Electronic Engineers , 2007. p. 273-278.

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    TY - GEN

    T1 - Experiences from near-field communication NFC in a meal service system

    AU - Siira, Erkki

    AU - Juha, Häikiö

    PY - 2007

    Y1 - 2007

    N2 - In this paper we report the experiences from a pilot test in which users used an NFC-based catering service system. Pri- marily, the aim of this paper is to present the requirements for improving the functionality of the NFC-based systems. These requirements are based on the experiences from the catering service pilot described in this paper. The NFC-based catering service system was used by logistics service, meal producer, eld- erly care and elderly clients of the catering service. Meal service clients and drivers of the logistics service used NFC-enabled de- vices and other parties monitored the service process. The dura- tion of the pilot test was approximately eight weeks. The NFC- based system is investigated from technical, organizational and user aspects in this paper. Overall, the interaction technique itself was intuitive and easy to adopt, but the unreliability of the system incurred problems during the pilot. We also suggest that continuous identification is an appropriate way to implement user/device identification. However, this requires NFC-enabled mobile devices to be user or environment-specific. Based on ex- periences from the pilot test, we suggest that integrating NFC with other technologies requires keeping the scheme simple and limiting non-controllable factors. Maintenance of tags should be taken into account when an organization is adopting the system. Furthermore, the importance of immediate feedback concerning touching emerged in the pilot test.

    AB - In this paper we report the experiences from a pilot test in which users used an NFC-based catering service system. Pri- marily, the aim of this paper is to present the requirements for improving the functionality of the NFC-based systems. These requirements are based on the experiences from the catering service pilot described in this paper. The NFC-based catering service system was used by logistics service, meal producer, eld- erly care and elderly clients of the catering service. Meal service clients and drivers of the logistics service used NFC-enabled de- vices and other parties monitored the service process. The dura- tion of the pilot test was approximately eight weeks. The NFC- based system is investigated from technical, organizational and user aspects in this paper. Overall, the interaction technique itself was intuitive and easy to adopt, but the unreliability of the system incurred problems during the pilot. We also suggest that continuous identification is an appropriate way to implement user/device identification. However, this requires NFC-enabled mobile devices to be user or environment-specific. Based on ex- periences from the pilot test, we suggest that integrating NFC with other technologies requires keeping the scheme simple and limiting non-controllable factors. Maintenance of tags should be taken into account when an organization is adopting the system. Furthermore, the importance of immediate feedback concerning touching emerged in the pilot test.

    U2 - 10.1109/RFIDEURASIA.2007.4368137

    DO - 10.1109/RFIDEURASIA.2007.4368137

    M3 - Conference article in proceedings

    SN - 9789750156601

    SN - 9750156609

    SP - 273

    EP - 278

    BT - Proceedings of the 1st Annual RFID Eurasia Conference

    PB - IEEE Institute of Electrical and Electronic Engineers

    CY - Piscataway, NJ

    ER -

    Siira E, Juha H. Experiences from near-field communication NFC in a meal service system. In Proceedings of the 1st Annual RFID Eurasia Conference. Piscataway, NJ: IEEE Institute of Electrical and Electronic Engineers . 2007. p. 273-278 https://doi.org/10.1109/RFIDEURASIA.2007.4368137