Exploring Digital Service Innovation Process Through Value Creation

Juha Häikiö, Timo Koivumäki

    Research output: Contribution to journalArticleScientificpeer-review


    Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology by developing an extended value generation process framework and evaluating on how it is applicable in a real-life networked retail service innovation context. The findings of the study suggest that multiple information technology (IT), process and business related factors affect value creation during the digital service innovation process. The role of information technology is multifaceted, providing both new opportunities and challenges in the service innovation context. The extended framework for exploring the service innovation process provides a more structured way to examine the complex, networked, service innovation ecosystems.
    Original languageEnglish
    Pages (from-to)96-124
    JournalJournal of Innovation Management
    Issue number2
    Publication statusPublished - 2016
    MoE publication typeA1 Journal article-refereed


    • innovation
    • value co-creation
    • service industry
    • retail selling


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