Exploring Digital Service Innovation Process Through Value Creation

Juha Häikiö, Timo Koivumäki

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology by developing an extended value generation process framework and evaluating on how it is applicable in a real-life networked retail service innovation context. The findings of the study suggest that multiple information technology (IT), process and business related factors affect value creation during the digital service innovation process. The role of information technology is multifaceted, providing both new opportunities and challenges in the service innovation context. The extended framework for exploring the service innovation process provides a more structured way to examine the complex, networked, service innovation ecosystems.
Original languageEnglish
Pages (from-to)96-124
JournalJournal of Innovation Management
Volume4
Issue number2
Publication statusPublished - 2016
MoE publication typeA1 Journal article-refereed

Fingerprint

Innovation process
Value creation
Service innovation
Ecosystem
Factors
Retail services

Keywords

  • innovation
  • value co-creation
  • service industry
  • retail selling

Cite this

@article{cf97e9ac10f442eaa673943518c30885,
title = "Exploring Digital Service Innovation Process Through Value Creation",
abstract = "Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology by developing an extended value generation process framework and evaluating on how it is applicable in a real-life networked retail service innovation context. The findings of the study suggest that multiple information technology (IT), process and business related factors affect value creation during the digital service innovation process. The role of information technology is multifaceted, providing both new opportunities and challenges in the service innovation context. The extended framework for exploring the service innovation process provides a more structured way to examine the complex, networked, service innovation ecosystems.",
keywords = "innovation, value co-creation, service industry, retail selling",
author = "Juha H{\"a}iki{\"o} and Timo Koivum{\"a}ki",
year = "2016",
language = "English",
volume = "4",
pages = "96--124",
journal = "Journal of Innovation Management",
issn = "2183-0606",
number = "2",

}

Exploring Digital Service Innovation Process Through Value Creation. / Häikiö, Juha; Koivumäki, Timo.

In: Journal of Innovation Management, Vol. 4, No. 2, 2016, p. 96-124.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Exploring Digital Service Innovation Process Through Value Creation

AU - Häikiö, Juha

AU - Koivumäki, Timo

PY - 2016

Y1 - 2016

N2 - Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology by developing an extended value generation process framework and evaluating on how it is applicable in a real-life networked retail service innovation context. The findings of the study suggest that multiple information technology (IT), process and business related factors affect value creation during the digital service innovation process. The role of information technology is multifaceted, providing both new opportunities and challenges in the service innovation context. The extended framework for exploring the service innovation process provides a more structured way to examine the complex, networked, service innovation ecosystems.

AB - Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology by developing an extended value generation process framework and evaluating on how it is applicable in a real-life networked retail service innovation context. The findings of the study suggest that multiple information technology (IT), process and business related factors affect value creation during the digital service innovation process. The role of information technology is multifaceted, providing both new opportunities and challenges in the service innovation context. The extended framework for exploring the service innovation process provides a more structured way to examine the complex, networked, service innovation ecosystems.

KW - innovation

KW - value co-creation

KW - service industry

KW - retail selling

M3 - Article

VL - 4

SP - 96

EP - 124

JO - Journal of Innovation Management

JF - Journal of Innovation Management

SN - 2183-0606

IS - 2

ER -