Exploring the User Experience Factors in Designing Successful Mobile Internet Services for Business Use

Kaisa Väänänen-Vainio-Mattila, Virpi Oksman, Teija Vainio

Research output: Contribution to conferenceConference articleScientific

Abstract

In the past decade, mobile internet services have been developed for consumer and entertainment usage. More recently, mobile services are starting to enter business contexts in different types of companies in, for example, office work, logistics, construction business, and health care. However, the user experience (UX) with these services depends on their suitability to the workers' needs, tasks and processes in the business contexts. Mobile service UX is affected by a multitude of intertwined factors, including terminal design, service interaction, and compatibility of the technologies used in the companies operating as part of a business network. The context of use is quite complex, and it needs to be analysed and modelled to ensure the success of the services in long-term, goal-oriented usage. This research aims at establishing a model of comprehensive set of factors that affect the UX of mobile services in business contexts. Based on the factors, methods for designing successful mobile services can be developed.
Original languageEnglish
Publication statusPublished - 2007
MoE publication typeNot Eligible
Event9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07 - Singapore, Singapore
Duration: 9 Sep 200712 Sep 2007

Conference

Conference9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07
Abbreviated titleMobileHCI’07
CountrySingapore
CitySingapore
Period9/09/0712/09/07

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Keywords

  • user experience
  • mobile services

Cite this

Väänänen-Vainio-Mattila, K., Oksman, V., & Vainio, T. (2007). Exploring the User Experience Factors in Designing Successful Mobile Internet Services for Business Use. Paper presented at 9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07, Singapore, Singapore.