Abstract
In the past decade, mobile internet services have been
developed for consumer and entertainment usage. More
recently, mobile services are starting to enter business
contexts in different types of companies in, for example,
office work, logistics, construction business, and health
care. However, the user experience (UX) with these
services depends on their suitability to the workers'
needs, tasks and processes in the business contexts.
Mobile service UX is affected by a multitude of
intertwined factors, including terminal design, service
interaction, and compatibility of the technologies used
in the companies operating as part of a business network.
The context of use is quite complex, and it needs to be
analysed and modelled to ensure the success of the
services in long-term, goal-oriented usage. This research
aims at establishing a model of comprehensive set of
factors that affect the UX of mobile services in business
contexts. Based on the factors, methods for designing
successful mobile services can be developed.
| Original language | English |
|---|---|
| Publication status | Published - 2007 |
| MoE publication type | Not Eligible |
| Event | 9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07 - Singapore, Singapore Duration: 9 Sept 2007 → 12 Sept 2007 |
Conference
| Conference | 9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07 |
|---|---|
| Abbreviated title | MobileHCI’07 |
| Country/Territory | Singapore |
| City | Singapore |
| Period | 9/09/07 → 12/09/07 |
Keywords
- user experience
- mobile services