In the past decade, mobile internet services have been developed for consumer and entertainment usage. More recently, mobile services are starting to enter business contexts in different types of companies in, for example, office work, logistics, construction business, and health care. However, the user experience (UX) with these services depends on their suitability to the workers' needs, tasks and processes in the business contexts. Mobile service UX is affected by a multitude of intertwined factors, including terminal design, service interaction, and compatibility of the technologies used in the companies operating as part of a business network. The context of use is quite complex, and it needs to be analysed and modelled to ensure the success of the services in long-term, goal-oriented usage. This research aims at establishing a model of comprehensive set of factors that affect the UX of mobile services in business contexts. Based on the factors, methods for designing successful mobile services can be developed.
|Publication status||Published - 2007|
|MoE publication type||Not Eligible|
|Event||9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07 - Singapore, Singapore|
Duration: 9 Sep 2007 → 12 Sep 2007
|Conference||9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07|
|Period||9/09/07 → 12/09/07|
- user experience
- mobile services
Väänänen-Vainio-Mattila, K., Oksman, V., & Vainio, T. (2007). Exploring the User Experience Factors in Designing Successful Mobile Internet Services for Business Use. Paper presented at 9th International Conference on Human Computer Interaction with Mobile Devices and Services, MobileHCI’07, Singapore, Singapore.