Facilitating service development in a multi-agent environment: different roles of consultancy

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

Abstract

The topical issue of the co-development of services in multi-agent environment is approached with the concepts of social and value chain innovations as well as prerequisites for networked activity. In this paper the aims, practices, and challenges of co-development between municipal organizations, local SMEs and citizens are studied. The specific focus is on the roles of the external consultant in the co-development. Two empirical case studies, carried out in Finland, deepen understanding on the dynamics of service co-development, the importance of external facilitation as well as multifaceted innovation activity. Promising, tentative results are presented.
Original languageEnglish
Title of host publicationProceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
PublisherCRC Press
Pages276-285
ISBN (Print)9781466552623
Publication statusPublished - 2012
MoE publication typeA4 Article in a conference publication
Event4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 : Advances in physical ergonomics and safety - San Francisco, United States
Duration: 21 Jul 201225 Jul 2012

Conference

Conference4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
CountryUnited States
CitySan Francisco
Period21/07/1225/07/12

Fingerprint

Co-development
Consultancy
Service development
Small and medium-sized enterprises
Finland
Consultants
Innovation activities
Facilitation
Innovation
Value chain

Cite this

Lappalainen, I., Kallio, K., & Toivonen, M. (2012). Facilitating service development in a multi-agent environment: different roles of consultancy. In Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 (pp. 276-285). CRC Press.
Lappalainen, Inka ; Kallio, Katri ; Toivonen, Marja. / Facilitating service development in a multi-agent environment: different roles of consultancy. Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, 2012. pp. 276-285
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Lappalainen, I, Kallio, K & Toivonen, M 2012, Facilitating service development in a multi-agent environment: different roles of consultancy. in Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, pp. 276-285, 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 , San Francisco, United States, 21/07/12.

Facilitating service development in a multi-agent environment: different roles of consultancy. / Lappalainen, Inka; Kallio, Katri; Toivonen, Marja.

Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press, 2012. p. 276-285.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

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Lappalainen I, Kallio K, Toivonen M. Facilitating service development in a multi-agent environment: different roles of consultancy. In Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 . CRC Press. 2012. p. 276-285