Facilitating service development in a multi-agent environment: different roles of consultancy

Inka Lappalainen, Katri Kallio, Marja Toivonen

    Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingsScientificpeer-review

    Abstract

    The topical issue of the co-development of services in multi-agent environment is approached with the concepts of social and value chain innovations as well as prerequisites for networked activity. In this paper the aims, practices, and challenges of co-development between municipal organizations, local SMEs and citizens are studied. The specific focus is on the roles of the external consultant in the co-development. Two empirical case studies, carried out in Finland, deepen understanding on the dynamics of service co-development, the importance of external facilitation as well as multifaceted innovation activity. Promising, tentative results are presented.
    Original languageEnglish
    Title of host publicationProceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
    PublisherCRC Press
    Pages276-285
    ISBN (Print)9781466552623
    Publication statusPublished - 2012
    MoE publication typeA4 Article in a conference publication
    Event4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 : Advances in physical ergonomics and safety - San Francisco, United States
    Duration: 21 Jul 201225 Jul 2012

    Conference

    Conference4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
    CountryUnited States
    CitySan Francisco
    Period21/07/1225/07/12

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    Lappalainen, I., Kallio, K., & Toivonen, M. (2012). Facilitating service development in a multi-agent environment: different roles of consultancy. In Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 (pp. 276-285). CRC Press. https://www.taylorfrancis.com/books/e/9781439870273/chapters/10.1201%2Fb12315-35