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The topical issue of the co-development of services in multi-agent environment is approached with the concepts of social and value chain innovations as well as prerequisites for networked activity. In this paper the aims, practices, and challenges of co-development between municipal organizations, local SMEs and citizens are studied. The specific focus is on the roles of the external consultant in the co-development. Two empirical case studies, carried out in Finland, deepen understanding on the dynamics of service co-development, the importance of external facilitation as well as multifaceted innovation activity. Promising, tentative results are presented.
|Title of host publication
|Proceedings of the 4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
|Published - 2012
|MoE publication type
|A4 Article in a conference publication
|4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012 : Advances in physical ergonomics and safety - San Francisco, United States
Duration: 21 Jul 2012 → 25 Jul 2012
|4th International Conference on Applied Human Factors and Ergonomics (AHFE) 2012
|21/07/12 → 25/07/12
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