Field study of a web service for stimulating the positive side of stress: Entrepreneurs' experiences and design implications

Päivi Heikkilä (Corresponding Author), Elina Mattila, Mari Ainasoja

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Background: Digital services have been found promising in managing different aspects of health, also stress. We developed a web service for cultivating the positive side of stress based on the stress experiences of entrepreneurs. In this paper, we present a field study conducted to evaluate the user acceptance and the user experience of the developed service. Methods: Twenty-two participants, working as entrepreneurs or having an entrepreneurial-type job description, used the web service for 6 weeks. User experiences were collected from all participants with electronic questionnaires, and 10 participants were interviewed to gain deeper understanding and to formulate design implications. In addition, usage logs of the web service were analysed to assess how actively the participants used the service and a pre and post questionnaires on stress and work engagement were conducted to evaluate the preliminary effectiveness of the service. Results: The usage activity of the service was relatively low, on average, the service was used on 3 days and a total of 101 min. During the usage period, the participants' negative stress measured by the perceived stress scale decreased and their self-reported positive stress experiences had increased. The participants considered the positive perspective to stress useful. In the Eustress Toolbox service, the users appreciated especially the off-line and reflection exercises, as well as the quotations from peers, but the design should have supported more active triggering to use the service. Conclusions: Based on user experience, we propose four design implications: Integrate the service into the daily hassle of entrepreneurs, Provide personal guidance while maintaining a possibility to explore, Recognise the user's progress and accomplishments in a meaningful way and Support implicit learning from peer entrepreneurs. Trial registration: ISRCTN14739582, Sept 3 2019, retrospectively registered.

Original languageEnglish
Article number200
JournalBMC Medical Informatics and Decision Making
Volume19
Issue number1
DOIs
Publication statusPublished - 28 Oct 2019
MoE publication typeA1 Journal article-refereed

Fingerprint

Job Description
Learning
Health
Surveys and Questionnaires

Keywords

  • Entrepreneurs
  • Eustress
  • Human-centred design
  • Positive stress
  • User experience
  • Well-being

Cite this

@article{4aeb3fa016d6495eaecf0e02e0511c35,
title = "Field study of a web service for stimulating the positive side of stress: Entrepreneurs' experiences and design implications",
abstract = "Background: Digital services have been found promising in managing different aspects of health, also stress. We developed a web service for cultivating the positive side of stress based on the stress experiences of entrepreneurs. In this paper, we present a field study conducted to evaluate the user acceptance and the user experience of the developed service. Methods: Twenty-two participants, working as entrepreneurs or having an entrepreneurial-type job description, used the web service for 6 weeks. User experiences were collected from all participants with electronic questionnaires, and 10 participants were interviewed to gain deeper understanding and to formulate design implications. In addition, usage logs of the web service were analysed to assess how actively the participants used the service and a pre and post questionnaires on stress and work engagement were conducted to evaluate the preliminary effectiveness of the service. Results: The usage activity of the service was relatively low, on average, the service was used on 3 days and a total of 101 min. During the usage period, the participants' negative stress measured by the perceived stress scale decreased and their self-reported positive stress experiences had increased. The participants considered the positive perspective to stress useful. In the Eustress Toolbox service, the users appreciated especially the off-line and reflection exercises, as well as the quotations from peers, but the design should have supported more active triggering to use the service. Conclusions: Based on user experience, we propose four design implications: Integrate the service into the daily hassle of entrepreneurs, Provide personal guidance while maintaining a possibility to explore, Recognise the user's progress and accomplishments in a meaningful way and Support implicit learning from peer entrepreneurs. Trial registration: ISRCTN14739582, Sept 3 2019, retrospectively registered.",
keywords = "Entrepreneurs, Eustress, Human-centred design, Positive stress, User experience, Well-being",
author = "P{\"a}ivi Heikkil{\"a} and Elina Mattila and Mari Ainasoja",
year = "2019",
month = "10",
day = "28",
doi = "10.1186/s12911-019-0909-6",
language = "English",
volume = "19",
journal = "BMC Medical Informatics and Decision Making",
issn = "1472-6947",
number = "1",

}

TY - JOUR

T1 - Field study of a web service for stimulating the positive side of stress

T2 - Entrepreneurs' experiences and design implications

AU - Heikkilä, Päivi

AU - Mattila, Elina

AU - Ainasoja, Mari

PY - 2019/10/28

Y1 - 2019/10/28

N2 - Background: Digital services have been found promising in managing different aspects of health, also stress. We developed a web service for cultivating the positive side of stress based on the stress experiences of entrepreneurs. In this paper, we present a field study conducted to evaluate the user acceptance and the user experience of the developed service. Methods: Twenty-two participants, working as entrepreneurs or having an entrepreneurial-type job description, used the web service for 6 weeks. User experiences were collected from all participants with electronic questionnaires, and 10 participants were interviewed to gain deeper understanding and to formulate design implications. In addition, usage logs of the web service were analysed to assess how actively the participants used the service and a pre and post questionnaires on stress and work engagement were conducted to evaluate the preliminary effectiveness of the service. Results: The usage activity of the service was relatively low, on average, the service was used on 3 days and a total of 101 min. During the usage period, the participants' negative stress measured by the perceived stress scale decreased and their self-reported positive stress experiences had increased. The participants considered the positive perspective to stress useful. In the Eustress Toolbox service, the users appreciated especially the off-line and reflection exercises, as well as the quotations from peers, but the design should have supported more active triggering to use the service. Conclusions: Based on user experience, we propose four design implications: Integrate the service into the daily hassle of entrepreneurs, Provide personal guidance while maintaining a possibility to explore, Recognise the user's progress and accomplishments in a meaningful way and Support implicit learning from peer entrepreneurs. Trial registration: ISRCTN14739582, Sept 3 2019, retrospectively registered.

AB - Background: Digital services have been found promising in managing different aspects of health, also stress. We developed a web service for cultivating the positive side of stress based on the stress experiences of entrepreneurs. In this paper, we present a field study conducted to evaluate the user acceptance and the user experience of the developed service. Methods: Twenty-two participants, working as entrepreneurs or having an entrepreneurial-type job description, used the web service for 6 weeks. User experiences were collected from all participants with electronic questionnaires, and 10 participants were interviewed to gain deeper understanding and to formulate design implications. In addition, usage logs of the web service were analysed to assess how actively the participants used the service and a pre and post questionnaires on stress and work engagement were conducted to evaluate the preliminary effectiveness of the service. Results: The usage activity of the service was relatively low, on average, the service was used on 3 days and a total of 101 min. During the usage period, the participants' negative stress measured by the perceived stress scale decreased and their self-reported positive stress experiences had increased. The participants considered the positive perspective to stress useful. In the Eustress Toolbox service, the users appreciated especially the off-line and reflection exercises, as well as the quotations from peers, but the design should have supported more active triggering to use the service. Conclusions: Based on user experience, we propose four design implications: Integrate the service into the daily hassle of entrepreneurs, Provide personal guidance while maintaining a possibility to explore, Recognise the user's progress and accomplishments in a meaningful way and Support implicit learning from peer entrepreneurs. Trial registration: ISRCTN14739582, Sept 3 2019, retrospectively registered.

KW - Entrepreneurs

KW - Eustress

KW - Human-centred design

KW - Positive stress

KW - User experience

KW - Well-being

UR - http://www.scopus.com/inward/record.url?scp=85074232615&partnerID=8YFLogxK

U2 - 10.1186/s12911-019-0909-6

DO - 10.1186/s12911-019-0909-6

M3 - Article

C2 - 31660962

AN - SCOPUS:85074232615

VL - 19

JO - BMC Medical Informatics and Decision Making

JF - BMC Medical Informatics and Decision Making

SN - 1472-6947

IS - 1

M1 - 200

ER -