From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsScientific

Abstract

New societal demands and an increasingly unpredictable nature of the operational and economic environment result in major strategic reformations in cities. The fundamental logic for value creation and impact mechanisms are being redefined, which presents a challenging task. To explore and explain the transformations taking place, a service-logic business model is introduced. This model acts as a tool to concretize and manage the shift towards becoming a City-as-a-Service. Respectively, novel management models, impact targets and impact measures are required to accelerate the transformation.
Original languageEnglish
Title of host publication30th RESER International Congress
Subtitle of host publicationProceedings – book of abstracts
PublisherUniversity of Alcalá (UAH)
Pages66
ISBN (Electronic)978-84-88754-92-9
Publication statusPublished - Jan 2021
MoE publication typeNot Eligible
Event30th RESER International Conference : Co-creation and Innovation in the New Service Economy - Online, Madrid, Spain
Duration: 21 Jan 202122 Jan 2021
https://reser.net

Conference

Conference30th RESER International Conference
Country/TerritorySpain
CityMadrid
Period21/01/2122/01/21
Internet address

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