From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic

Anna Viljakainen; Kirsi Hyytinen; Marja Toivonen

From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic

Anna Viljakainen, Kirsi Hyytinen, Marja Toivonen

University of Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Scientific

Abstract

New societal demands and an increasingly unpredictable nature of the operational and economic environment result in major strategic reformations in cities. The fundamental logic for value creation and impact mechanisms are being redefined, which presents a challenging task. To explore and explain the transformations taking place, a service-logic business model is introduced. This model acts as a tool to concretize and manage the shift towards becoming a City-as-a-Service. Respectively, novel management models, impact targets and impact measures are required to accelerate the transformation.

Original language	English
Title of host publication	30th RESER International Congress
Subtitle of host publication	Proceedings – book of abstracts
Publisher	University of Alcalá (UAH)
Pages	66
ISBN (Electronic)	978-84-88754-92-9
Publication status	Published - Jan 2021
MoE publication type	Not Eligible
Event	30th RESER International Conference : Co-creation and Innovation in the New Service Economy - Online, Madrid, Spain Duration: 21 Jan 2021 → 22 Jan 2021 https://reser.net

Conference

Conference	30th RESER International Conference
Country/Territory	Spain
City	Madrid
Period	21/01/21 → 22/01/21
Internet address	https://reser.net

Cite this

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abstract = "New societal demands and an increasingly unpredictable nature of the operational and economic environment result in major strategic reformations in cities. The fundamental logic for value creation and impact mechanisms are being redefined, which presents a challenging task. To explore and explain the transformations taking place, a service-logic business model is introduced. This model acts as a tool to concretize and manage the shift towards becoming a City-as-a-Service. Respectively, novel management models, impact targets and impact measures are required to accelerate the transformation.",

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From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic. / Viljakainen, Anna ; Hyytinen, Kirsi; Toivonen, Marja.
30th RESER International Congress: Proceedings – book of abstracts. University of Alcalá (UAH), 2021. p. 66.

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Scientific

TY - CHAP

T1 - From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic

AU - Viljakainen, Anna

AU - Hyytinen, Kirsi

AU - Toivonen, Marja

PY - 2021/1

Y1 - 2021/1

N2 - New societal demands and an increasingly unpredictable nature of the operational and economic environment result in major strategic reformations in cities. The fundamental logic for value creation and impact mechanisms are being redefined, which presents a challenging task. To explore and explain the transformations taking place, a service-logic business model is introduced. This model acts as a tool to concretize and manage the shift towards becoming a City-as-a-Service. Respectively, novel management models, impact targets and impact measures are required to accelerate the transformation.

AB - New societal demands and an increasingly unpredictable nature of the operational and economic environment result in major strategic reformations in cities. The fundamental logic for value creation and impact mechanisms are being redefined, which presents a challenging task. To explore and explain the transformations taking place, a service-logic business model is introduced. This model acts as a tool to concretize and manage the shift towards becoming a City-as-a-Service. Respectively, novel management models, impact targets and impact measures are required to accelerate the transformation.

M3 - Conference abstract in proceedings

SP - 66

BT - 30th RESER International Congress

PB - University of Alcalá (UAH)

T2 - 30th RESER International Conference

Y2 - 21 January 2021 through 22 January 2021

ER -

From City to City-as-a-Service: Exploring the transformation through the lens of Service Dominant Logic

Abstract

Conference

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Cite this